BAKI
Title: Laptop would not turn on – disappointing product and inflexible customer service
I purchased a BMAX X15 Pro laptop, but unfortunately, it would not turn on when I received it. The charger is working properly, so the problem appears to be with the laptop itself.
I followed the support team's instructions and tried to resolve the issue, but the laptop still would not start. It is extremely disappointing to receive a new laptop that does not work straight out of the box.
I even offered to exchange the laptop for another model, hoping to find a satisfactory solution without having to go through the return and refund process. However, the seller was unwilling to be flexible on the price, so we could not reach an agreement.
As a result, I have had to arrange a return and deal with the refund process, which has caused unnecessary inconvenience and wasted time.
I am disappointed both with the product and with the lack of flexibility in finding a mutually acceptable solution. I hope the return and refund will be handled promptly and professionally, but based on my experience, I cannot recommend this purchase.