Birminghamairport Anmeldelser 

Having used Birmingham Airport previously, with a reasonable experience. We were surprised as to how awful it is now. Long queues for security, with staff obviously not working to give customers a good experience. Luggage delayed on return for over an hour, unable to disembark the plane as stairway not provided and only one bus provided which had to shuttle passengers, creating even further delays. Restroom facilities were unhygienic and poorly maintained. All in all an awful experience both flying out 21/12 and on return 28/12.

Good! I assessed this website!

I had a helped help my aunty at the airport however due to a unforseen situation the helper needed assistance from his supervisor however the supervisors were rude to this helper and did not help instead were very rude and disrespectful to him. Felt very sorry for this staff member however the supervisors made the whole experience bad for me no staff member should be treated by a senior this way

Horrible Airport.
Just because we live in Birmingham, I use the airport otherwise it’s not a preferred airport.
The staff are horrible with no customer service, one guy even said- it is not my problem when we complained about a service. I will not use this airport again. The WORST airport in the world.

Every time I fly to or from Birmingham I think it can’t be as bad as last time - but the airport has a way of surpassing expectations and not in a good way. On the plus side the nightmare security issues that have plagued the airport in recent years seem to have been resolved but all that has done is drag the airport up to the average nothing more. The infrastructure is looking tired - the shuttle from the train station is now permanently reduced to one rickety small train which is visibly showing its age with longer waits between trains.

The return journey saw Birmingham back to its awful best. Landing in the pouring rain, we waited 20 minutes on board - the pilot said he thought we might be waiting for a bus, despite being 50 yards from the terminal. Eventually common sense prevailed and we were allowed to queue in the rain to climb some steps up to a covered walkway leading to a series of dingy corridors. Staff loitered miserably at various points but couldn’t be bothered to open the doors properly in the corridor for soggy passengers. Once in the main airport the route to the train station through the airport was shut to passengers because they were fixing some ceiling tiles - no warning signs just barriers blocking your way. Retrace your steps, find another exit, go outside, walk to the shuttle in the rain - all part of the improved customer experience. Another wait for the single packed shuttle but enhanced this time by a large pile of vomit (not fresh) outside the shuttle exit doors - a personal welcome to the West Midlands from a traveller. Not even a hint that someone might see it, never mind clean it up. One star for getting security up to the basics of every other airport - zero stars for everything else. Avoid if you can - there isn’t a poorer airport in the UK.

Sat again on the ground with an air traffic control delay all because Birmingham Aiirport management can’t get their ground service suppliers to staff the airport.

Absolute joke of an airport. Happens every time we use this airport

Shocking behaviour and attitude of security staff. They do everything possible to make sure you are left traumatised by their security procedures. I am 67 years old and have never been so badly treated by security staff with complete disrespect and I have travelled the world and through almost all UK airports. It starts at the boarding check in where there are bunch of people who look like thugs waiting to pounce on you and checking what has already been checked by the boarding pass machines. They stand next to you asking for your passport and boarding pass menacingly not answering any question on why it was deemed necessary to recheck the boarding pass and passport. It then follows to the security scanners and to the other side where the young staff clearly love their power status and are eager to impose it on anyone they deem worthy of their attention. If there was a minus rating the award would go to Birmingham International Airport. Good Luck if you are unfortunate enough to be selected for special attention! I for one will never use Birmingham airport to fly into or fly out of. It was so bad I would rather go to another airport and be treated like a human and take any hit on extra costs to get me where I need to go

Generally poorly laid out, endless works and passenger bottlenecks, especially through duty free.
Why is so much space given to it? Lack of charging ports, lack of departures seating. Very overpriced profiteering in the shops.
The worst thing; the toilets are few, under supplied, smelly. No hooks or space for baggage. They're also entirely out of action during the infrequent cleaning.
Had to use this airport but it's regrettable. Be better.

Swore at and threatened by the pilot because he mistook me for someone that was vaping behind me. I don't vape . Thrown off flight because the angry pilot would not listen. Forced to spend another 6 hours in a environment that is far too hot and uncomfortable.

Very poor customer service, especially at security deserves a minus rating, antagonistic behaviour towards their customers.
We’d need our own security to protect us from them!

I created a security alert at Birmingham Airport. I bought a banana. It was no ordinary banana it was an M&S banana. This triggered an alert when I went through security. The banana was in my bag. The contents of my bag had to be unloaded and checked. Apparently this is a regular occurrence. It’s not the shape of the banana but the high level of potassium. I travel the world and always have to submit to a pat down because of my replacement hip. However this was not the case at Birmingham. The security system detected my banana but not the metal screws in my hip. I offered to surrender my banana but this was declined. Much paper work had to be completed. I was asked about my hobbies. I said travelling up until today. I should have said eating bananas but I don’t think this would have gone down well. The security staff were very good and I apologise but perhaps they should include bananas in the list of products not to carry through security. You have been warned. Wait until you are airside to buy a banana.

Paid to park in car park two .walkways open on arrival but when we returned from our trip in the dark and rain the building work had blocked off the walkways . There was no signage telling how to get to the car park .We are in our seventies and had to pull our cases along a dark wet main road then climb under the main entrance barriers to get into a car park we had paid a premium to use . Disgusting

This week I had my second landing of 2025 into Birmingham Airport. This has to be the WORST airport in the World, bar none. In the 5 months between flights, nothing has improved. Thay can barely handle one flight arrival at a time, but when two arrive, they are the absolute worst. If I could give it no stars, I would!

Birmingham airport is an absolute nightmare. The queue at passport control are a nightmare. The prices in the cafes and Boots are disgusting (£5 for al small bag of chocolate!)

Overpriced, poorly run, rude security staff.

I wish there was another nearby airport to use instead!

What a hell hole

Hideous experience resembling trip to GOTHAM. To see our second largest city, have such a decrepid, filthy, disorganised bunch of sheds they call an airport, its so.sad! The staff are up against it and are all dressed like Mi necraft villagers! The toilets are utterly disgusting. The ridiculous queing system. On its knees advert for Britain. Look to the share holder owners underinvesting and poor planners and you will hopefully figure out whats happenning !!!

Horrendous experience.
Arrived early for a flight to Glasgow hoping to get a relaxing meal and drink before flight. First had to wait for bag drop to open.
Then we had well over an hour wait to get through security caused by insufficient lanes open and no-one in charge around to be able to make a decision to open another.
Staff didn't care and were quite abrupt.

Just enough time then left to throw a sandwich down and board plane

I had an extremely unpleasant and humiliating experience at Birmingham Airport security which has completely put me off ever using this airport again.

One member of staff clearly targeted me the moment I entered his queue. He was scowling before I even got to him, and when it was my turn his behaviour was aggressive, hostile, and unnecessary. Despite wearing normal flat pumps (not boots or trainers), he suddenly shouted at me to remove my shoes. He claimed it was “random” – yet nobody else for miles around was asked to do the same. Not one other passenger in the queue was told to remove theirs, including my partner who saw exactly what happened. It was blatantly not random – he singled me out.

I had no socks on and felt extremely vulnerable and humiliated being forced to take my shoes off in front of everyone. As someone with Asperger’s, I found this very distressing and difficult to process. Even another passenger beside me was shocked and agreed his behaviour was rude and targeted.

To make matters worse, he butted into my private conversation afterwards, trying to start an argument, smirking as though he enjoyed making me uncomfortable. The way he barked “Shoes off NOW” was aggressive and on a complete power trip. He definitely picked on me deliberately, and I would have loved to see him try the same with my partner or any other man, rather than me – a woman wearing a lanyard.

This man’s whole manner was rude, intimidating, and unprofessional. He clearly has a chip on his shoulder and should not be working in a public-facing role. If anything, his conduct poses more of a risk than the passengers he is supposed to be screening.

This incident cast a shadow over my weekend and I have not stopped thinking about it since. Truly disgraceful behaviour which has put me off Birmingham Airport for good. If I could leave zero stars, I would.

An hour wait at security. 2 lanes , one moving the other static as priority passengers were coming to front of our queue and not the other. Staff standing around not reacting to situation and tbh very unhelpful. Worst airport we have been at in many yrs of travels AVOID

Very rude and ratter aggressive staff in general - I didn’t have the time to take their name, in addition to the absolute chaos of the construction and long queue - to be fair this wasn’t better before either. Avoid if you can.

KLM flight on Sunday 19 October 2025

Very poor signage to inform where to check in and which queue is which. It shouldn't require staff to constantly be telling people they are in the wrong queue.

There is no baggage drop so even though I had checked in online I still had to queue in the check-in queue to drop my bag.

Check-in opened later than the screens said.

Baggage belt stopped working, a woman came to fix it and disappeared before pressing the start button so someone else had to be called, she was too preoccupied joking about with other staff. All this time there is a huge queue waiting to check in. There was only one check-in desk open so we are all standing in this queue for about an hour and a half. Luckily I am able-bodied but there's no consideration for anyone who might find standing up without a break for an hour and a half physically difficult.
The flight had to be delayed because of this staff incompetence and disorganization, many people on my flight missed their connections.