Great days riding Overall a fantastic facility after three visits I remain impressed The blues are all top quality and I look forward to tackling the reds Uplift and queues all run very efficie... Vis mer
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First time there for us, family of 3. We all thoroughly loved our 2 days there. Excellent service, staff were friendly and super helpful. Great atmosphere in and around the place. Amazing trails, so w... Vis mer
Great day riding with my son. Plenty of trails for all abilities, good for progression. Really liked the qualifiers idea, A give you confidence for the trail ahead once done, B allows the trails to be... Vis mer
Great to return to BPW with our own gear and more experience. Staff on the uplifts were really friendly as always. Car parks were full on 1st day but the trails were still clear and little bunching u... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
The concept is simple, picture a ski resort, remove the snow and replace the pistes with an array of sweeping flowy bike trails meandering to the bottom of the mountain and you are close. Add a bunch of adrenalin and big sprinkle of fun and you are pretty much there. BikePark Wales is an exhilarating way to spend your day in the Welsh mountains.
Kontaktopplysninger
Gethin Woodland Centre, CF48 1YZ, Merthyr Tydfil, Storbritannia
- 01685709450
- reception@bikeparkwales.com
- www.bikeparkwales.com
4,7
Enestående
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Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 90 % av de negative anmeldelsene sine
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Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
It’s very well organised to get you on…
It’s very well organised to get you on the hill quickly, trails are incredible
26. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BikePark Wales
Thanks Ross 🙌
Getting riders on the hill quickly so they can spend more time riding is exactly what we're aiming for 👊
Great to hear the trails delivered too. See you back up here soon.
The BPW Team 🤘
Great bike park
Great bike park , staff all very friendly, uplift very efficient,trails are fantastic 🤙
26. juli 2026
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Svar fra BikePark Wales
Cheers 🙌
Friendly team, efficient uplift and fantastic trails... that's exactly what we like to hear 👊😎
Thanks for the support and we'll see you again soon.
The BPW Team 🤘
Brilliant trails
Brilliant trails, great helpful staff when my son had a crash and the cafe was super too!
26. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BikePark Wales
Melissa, thanks for the review 🙌
We're sorry to hear your son had a crash, but we're really pleased the team were able to help when you needed them 👊
It's great to hear the trails and café both hit the mark too. We hope your son recovered quickly and we'll see you all back soon.
The BPW Team 🤘
I gave 4/5 stars leaving the 1 off due…
I gave 4/5 stars leaving the 1 off due to the price of uplift tickets raising again. When I first started coming it was £35 for the day and it’s now £60 for a Saturday £58 Sunday. For this money I’d expect all trails to be running and to be fully maintained but they’re not. Now I was very pleased to see some freshened up parts of my favourite trails today but there is still a very large portions which needs love. Overheads or not please spend the money on the trails more.
26. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BikePark Wales
Hi Shane, thanks for the honest feedback 👊
We completely understand that price increases are never popular. Since those early days, we've significantly expanded the trail network, increased the uplift fleet, invested heavily in facilities, staffing, maintenance and trail development, and we're continuing to build and improve year-round.
We're pleased you noticed some of the recent trail work, and rest assured our trail crew are constantly prioritising maintenance and improvements across the network 👍
Thanks for your continued support, it genuinely helps us keep investing back into the riding experience.
The BPW Team 🤘
All very seamless great day
All very seamless check-in easy, bike hire and pickup process super slick, bike park very busy but not noticeable in the uplift times very slick there also managed enough uplifts for me.
Staff I meet all great and helpful in all sections.
No parking issues.
The reason for missing star was the Handle bar grips were very hard/worn on the hired bike, maybe nit picking here but my hands were in bits at the end of the day, I should had have asked them to be changed so perhaps my fault.
Thank you for a great Day
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BikePark Wales
Hi Tony 🙌
Thanks for the great review. We're delighted to hear everything ran smoothly from check-in through to bike hire and uplift 👊
Sorry to hear the grips weren't ideal for you. If you ever find something isn't quite right on a hire bike, please let the team know, we're always happy to help where we can 👍
Hope the hands have recovered and we'll see you back soon.
The BPW Team 🤘
Had a great time
Had a great time, the staff were great and very helpful
25. juli 2026
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Svar fra BikePark Wales
Thanks Alex 🙌
We're really pleased you had a great time and that the team looked after you throughout the day 👊
Hopefully we'll be welcoming you back for more laps in the near future.
The BPW Team 🤘
Love the trails, sing the tails!
everyone loves to bleat about the lifts, but after the first 2-3 runs in the morning the riders spread out over the hill and the queues reduce.
Q. Could riders have other drink options at end of day? Something “not beer” and not fizzy that helps physical recovery like: milkshakes? (even just if they are in the fridge) help me makes the most of a second day on the hill. If you can get the fridge restocked earlier in the day that would help. Cheers guys!
25. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BikePark Wales
Adam, love this 😅🙌
You're absolutely right that once the first few runs are done, riders spread out across the mountain and things usually settle down nicely 👊
Great suggestion on recovery drinks too. We'll pass it on to the café team, after a big day riding, something other than beer or fizzy drinks definitely has its appeal 👍
Thanks for the feedback and we'll see you soon,
The BPW Team 🤘
Great day out with the lads
Great day out with the lads trails for every level. Great food, great up lift and great beer. Overall a great day out wish it was nearer me.
25. juli 2026
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Svar fra BikePark Wales
Jonathan, sounds like a cracking day out with the lads 🙌
Great trails, good food, cold beer and plenty of uplift laps is a pretty hard combination to beat 👊😎
If only we could move the mountain a little closer to everyone! 😅
Thanks for the review and see you again soon.
The BPW Team 🤘
An absolutely jaw dropping experience…
An absolutely jaw dropping experience me and my son went and boy was it amazing! So many trails and so many different lines you can take.
I recommend trails like A470 and AC/DC which you can go to straight after the uplift - highly recommend, worth the price
Bike park wales, you’ve done an amazing job well done and I will continue to come as often as possible
24. juli 2026
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Svar fra BikePark Wales
Fyfe, what a review 🙌
A470 and AC/DC are absolute classics for a reason 👊😎
We're thrilled that both you and your son had such an incredible experience and found so much variety across the trail network.
Thanks for the kind words and we look forward to seeing you back on the mountain again soon.
The BPW Team 🤘
Brilliant. Again.
On my eleventy billionth visit I was possibly thinking it can’t possibly be as good as last time but no. As usual it has got better. New trails are good, old ones given a bit of TLC and all the staff still friendly and helpful. The sun shone, and most of the vans even had air conditioning (!) Golden times in the valleys…
25. juli 2026
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Svar fra BikePark Wales
Philip, "eleventy billionth visit" might be our favourite visit count yet 😂🙌
It's brilliant to hear that even after so many trips you're still finding improvements, fresh trails and reasons to keep coming back 👊
And yes, the air-conditioned vans have certainly been earning their keep recently 😅☀️
See you again soon.
The BPW Team 🤘
Top place to ride a variety of trails.
Top place to ride a variety of trail.
Uplift service top notch too.
Food and beverages tasty and appreciated.
Keep up the great work and building and making new trails.
Also maintaining the them as well.
Another group of happy riders.
25. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BikePark Wales
John, thanks for the fantastic review 🙌
It's great to hear the uplift, food, trails and facilities all delivered for your group 👊
The trail crew work incredibly hard both maintaining existing favourites and building new experiences, so they'll love reading this.
We're delighted another group of happy riders left with smiles on their faces.
The BPW Team 🤘
The team are all friendly and helpful
The team are all friendly and helpful. The tracks are varied and challenging for all. We found that the cafe and shop were very reasonably priced and the whole experience is pitched just right. We will be back!
25. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BikePark Wales
Alexander, thanks for the awesome review 🙌
It's great to hear you found the whole experience hit the mark, from the trails and team through to the café and shop 👊
We work hard to create an experience that's welcoming, enjoyable and good value for riders of all abilities, so it's brilliant to hear that came across.
Looking forward to seeing you back on the hill soon.
The BPW Team 🤘
Trails great
Trails great. Cafe great.
Appears to be no planning of when the vans go up and down. Either all the trucks waiting to be filled and zero sense of urgency to fill them or none. I appreciate the rate riders will descend is random and difficult to plan for but I’ve been more than 10 times to BPW and this is always the case. The drivers arrive at the collection point. Have a chat. Fill their water bottle. Slow down another driver who’s ready to leave with a chat. Then when they are good and ready starts the thinking about loading up the next lot of bikes. I really don’t understand. It’s just repeat of the thing they did before.
It cannot be to control the flow of bikes on the trails because more often than not you arrive at the top with 4 other vans. Shambles.
Great setup runined by poor organisation.
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BikePark Wales
Hi Rik, thanks for taking the time to leave detailed feedback.
We're pleased you enjoyed the trails and café, but we're sorry to hear the uplift operation left you feeling frustrated.
Believe it or not, the flow of our uplift fleet is very carefully planned and managed throughout the day. While we appreciate that it may not always look that way from the queue, there is a lot going on behind the scenes to balance rider demand, vehicle movements, loading procedures and safety.
You mentioned drivers stopping for a drink or chatting with colleagues. Our drivers spend all day on the hill, often in challenging weather conditions, and especially during the recent heatwave they're absolutely entitled to grab water and look after themselves. The conditions have been tough for everyone working outdoors, and rider and staff welfare has to remain a priority 👍
During particularly warm and dry periods, we also intentionally space vehicle departures. The uplift roads generate a significant amount of dust, and allowing some separation between vehicles helps improve driver visibility and reduces the amount of dust being breathed in by both drivers and riders. It's an important safety measure for everyone on the mountain.
Whilst we appreciate the wait may not always feel ideal from a rider's perspective, it's certainly not a case of poor organisation or a "shambles", it's about operating a busy uplift service safely while looking after both customers and staff.
Thanks again for the feedback and we're glad you still enjoyed the trails and café.
The BPW Team.
Merthyr always delivers in spades
Merthyr always delivers in spades. Tech support, rider village, and staff all add to what is always a great day. Conditions on the hill are perfect right now, maybe an evening session soon. Thanks BPW crew 🤘🏽
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BikePark Wales
Justin, love this 🙌
The hill is riding brilliantly right now, and we're stoked to hear the rider village, workshop support and team all helped make for another great day 👊
As for evening sessions, these are run every other Friday through the Summer, so we'll see you on the next one.
The BPW Team 🤘
Terrible customer service
Little one fell ill and despite having made the 4 hour trip the night before we decided we would have to cancel and go home.
I asked BPW if i could rebook onto a new uplift on another date and they simply refused. Bear in mind this was a Friday booking and it was not full. All it would have cost them is 30 seconds of admin.
Why they feel the need to be so awkward / abrasive with their customers I do not know.
Corporate greed perhaps?
Either way they have now lost a customer and I will inevitably voice my experience moving forwards.
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BikePark Wales
Hi Robert, we're genuinely sorry to hear your little one was unwell and hope they're feeling much better now 👊
We completely understand your disappointment, especially after making the journey and having to make the difficult decision to head home.
Unfortunately, our booking and cancellation policies need to be applied consistently for all riders, regardless of the reason for cancellation. Whilst we appreciate that your uplift wasn't fully booked, the space had been allocated and reserved for your booking, which is why we weren't able to transfer or refund it outside of our stated terms.
This certainly wasn't a case of being awkward or unwilling to help, but rather applying the same policy fairly across all bookings.
We do appreciate you taking the time to share your experience and wish your family all the best.
The BPW Team 🤘
Visited BPW from Newcastle (6 hour…
Visited BPW from Newcastle (6 hour drive) for 2 days with my 2 nephews who are 14 & 10, we had a brilliant time, they absolutely loved it. Stuck to blues on the first day and for the first run on the 2nd day, then started on the reds which were just fantastic, A470 is magic, could quite happily just do that trail over and over.
Unfortunately my younger nephew got a slap off his pedal late in the day which ended our time riding as he couldn’t continue as he cut his leg (5 stitches).
Thanks to Alex and Hendric in the first aid shed who cleaned him up and guided us to the minor injuries hospital.
Cannot wait to get back ( with shin guards) .
20. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BikePark Wales
Darren, six hours from Newcastle is some commitment! 🙌
We're delighted to hear you and your nephews had such a great trip and got to experience the reds after finding your feet on the blues 👊
Sorry to hear about your younger nephew's encounter with his pedal 😬 but we're really pleased Alex and Hendrik were able to help and point you in the right direction. We'll make sure they receive the shout-out.
Wishing him a speedy recovery, and yes... shin guards might be making the packing list next time 😅
The BPW Team 🤘
Fantastic day
Fantastic day. Very clean and lovely well kept Trails. Definitely will be returning.
Plus loads of parking areas.
23. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BikePark Wales
Thanks Tracey 🙌
It's great to hear you enjoyed the trails and appreciated the work that goes into keeping the park looking its best 👊
We're delighted you had such a fantastic day and look forward to welcoming you back again soon.
The BPW Team 🤘
Mega mega place only negative thing I…
Mega mega place only negative thing I can say is compared to other bike parks they run the uplift to slow for me and have people waiting in the Que when there are three buses waited to be loaded. They need to load the vans quicker and get people gone so more runs can be done . Will be coming again tho
23. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BikePark Wales
Thanks Callum 🙌
We're stoked you enjoyed the park and appreciate the feedback on the uplift operation 👊
While we always aim to get riders up the hill as efficiently as possible, there's also a balance to be struck between speed and safety when loading bikes and riders. The uplift loading area can be a very busy environment, so managing the flow of people and making sure bikes are loaded safely is a key priority for the team 👍
We know everyone wants to maximise their runs, and we're constantly looking at ways to improve the experience while maintaining a safe operation for both riders and staff.
The good news is you'll be back for more, and we'll be ready for you.
The BPW Team 🤘
Had the weirdest experience where i…
Had the weirdest experience where i called up a number to cancel uplift/equipment hire who said they were Bikepark Wales and confirmed cancellation and refund - had this all on whats app. After the day it turned out they weren't Bikepark but the local campsite near Bikepark wales!! Explained to Bikepark wales and they said they would look at case. They refused a refund/voucher saying the bikes i hired had been prepped and ready and unable to be used by anyone else. Problem is i hadn't booked any bikes so they clearly didn't bother looking at the case and just kept the money regardless. I don't mind them not refunding me or giving me a voucher as i clearly made an error. But to not even look at my booking to get the facts before they make a decision is very poor.
23. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BikePark Wales
Hi Duff, thanks for taking the time to leave feedback.
We're sorry this situation left you feeling frustrated. It was certainly an unusual set of circumstances and we do appreciate how easy it would have been to assume you'd contacted the correct business.
We'd just like to clarify one point: we did review your booking before responding. There was however a misunderstanding in our communication regarding the hire items on the booking. When we view bookings internally, hire equipment is often displayed using serial numbers and equipment codes. On this occasion, we mistakenly referred to your protection hire as bike hire when explaining our decision.
That said, please be assured that the booking itself was reviewed.
The decision wasn't made without looking into the details of the reservation.
We appreciate your honesty in acknowledging that the original mix-up wasn't caused by BPW, and we're sorry the communication around our response wasn't clearer.
The BPW Team 🤘
Myself and my husband had a fabulous…
Myself and my husband had a fabulous time at BPW it is very well organised, plenty of different trails for all capabilities, the staff were very friendly, we both had very tasty and healthy salad bowls for lunch. I'm not the most confident rider but 3 runs down Kermit and I improved so much, I was able to tackle a few blues I am definitely coming back.
20. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra BikePark Wales
Andrea, this is awesome to hear 🙌
Kermit has a habit of helping riders build confidence, so it's fantastic to hear that after a few runs you were already progressing onto some of the blue trails 👊😎
Glad you both enjoyed the trails, the atmosphere and those salad bowls too!
We'll look forward to welcoming you back for the next step in your riding journey.
The BPW Team 🤘
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