New to mountain biking and did so much research. I was able to compare bikes and fitment all right here on BikeExchange. I chose the Norco Charger A2 size small for its equipment, upgradability, and... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Excellent bicycle 10 speed linear shift simple , from walk speed to 35 mph 1 hand 1 control. simple . Excellent Cable disc brakes easy adjustments and calibration feel. aggressive road tires ,ha... Vis mer
The bike on Bike Exchange was listed as “new, in box, with full warranty”. The actual bike was a previous rental bike from a shop in Florida. The only reason this is not one star is because the bike... Vis mer
Selskapet har svart
I looked for a particular bike on sale The only one available in my size was offered by bike exchange from a bike shop in Utah; they arranged the shipping I sent the money and the whole process was... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om BikeExchange
Skrevet av virksomheten
At BikeExchange, we make it easy, safe, and smart to buy bikes online. As the leading global marketplace for bicycles, cycling gear, and accessories, we connect riders with thousands of trusted bike retailers and brands, all in one convenient online platform.
Since 2007, millions of cyclists—beginners and pros alike—have used BikeExchange to find the perfect bike. Whether you’re searching for a road bike, mountain bike, e-bike, gravel bike, or kids' bike, our intuitive search tools and detailed product listings help you compare models, prices, and sellers with ease.
Our mission is simple: to make buying a bike online as seamless as possible. With verified sellers, competitive pricing, expert guides, and secure checkout options, BikeExchange takes the guesswork out of purchasing a bike online. You’ll find top cycling brands like Specialized, Trek, Giant, Cannondale, Scott, and many more—ready to ship straight to your door or available for in-store pickup.
We offer a wide selection of new bikes online, buyer protection and trusted payment methods, fast delivery options, and transparent seller ratings and reviews.
Shopping for a bike has never been easier. Whether you’re upgrading your ride, buying your first bike, or just browsing, BikeExchange helps you do it all—quickly, confidently, and from anywhere.
Join the growing community of riders who trust BikeExchange to help them find and buy bikes online in 2025. Your perfect ride is just a few clicks away.Kontaktopplysninger
829 Riverside Dr., 28801, Asheville, USA
- 949-344-2444
- info@bikeexchange.com
- www.bikeexchange.com
Shop the best deals on BikeExchange
4,2
Bra
151 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 50 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Called for advice -- purchased -- ended up with bait-and-switch.
Called for advice. Person who answered was very nice and provided decent advice. Said they would reach out to vendor and get back to me, but never did. I ended up ordering anyway -- order went through and CC was charged. Received "oh no" email from vendor (Victory Bicycle Studio) saying bike is no longer available. Vendor (Victory Bicycle Studio) then "generously" offered to sell me two different bikes -- one at $1,000 more and another at $2,000 more. Complete bait-and-switch by Victory Bicycle Studio. Bike Exchange offered free shipping on any other bike on their site, but they had noting comparable for me to purchase. Not an adequate remedy and very dismissive. Ultimately refunded.
25. september 2025
Svar fra BikeExchange
Thank you for your feedback as this is definitely not the kind of service we aim to provide. We understand how frustrating it is to purchase a bike and then to get hit with a "not in stock" message.
The issue here came down to a lag in inventory updates from one of our partner stores, which we aim to minimize but can happen from time to time. In these rare instances, we always encourage our retailers to try and offer alternative solutions to the customer, but we understand how offering more expensive options could have come across as a bait-and-switch, though that was not the intent.
We appreciate the honest feedback and will take it into consideration as we continue to improve our merchant relations. If there's anything more we can do to help you find the right bike, don't hesitate to reach out.
Even has hard to find models!
Was able to order a specific bike I could not find anywhere... even using the manufacturer's network of stores. Bike delivered super quickly in excellent condition!
23. september 2025
Everything was great
Everything was great. Received the bike in a timely fashion. Shipping was way too much though. With a five thousand dollar bike, shipping should be included.
20. september 2025
Great bike for beginners.
The bike is easy to ride. My daughter loves it compared to specialized that she rode before.
18. september 2025
Anmeldelse skrevet uten oppfordring
In the loop
Product was described and illustrated clearly. Once ordered, next steps clearly defined.
16. september 2025
I found the bike that I like the price…
I found the bike that I like the price was right the website was easy to navigate. Everything worked great.
13. september 2025
Communication need to improve
Communication need to improve, i have messaged several times about my order status and never got a response.
6. september 2025
3 reasons you get 2 stars
3 reason:
1)It has been 7 days since I placed my order. Bike has not shipped, 2)yet my credit card has been charged in full for the purchase.
3) no update is available.
I will wait until Monday 9-15-25 for an update if none are available I will be canceling my order.
5. september 2025
Svar fra BikeExchange
Hey Andrew, thank you for your purchase and we're sorry to hear about your frustrations with the order process. On Friday morning, before you wrote this review, we sent you an email update to the email address we have on file from your order. We will follow up with you directly again and are happy to help in any way.
I am concerned with the lack of…
I am concerned with the lack of communication/contact . I feel that I should be able to speak with someone not just through emails. I had to reach out by email to update my address. It’s not reassuring when you have to email and then you get a notice and the address isn’t changed on the notice. So I am quite frustrated at this point.
2. september 2025
Svar fra BikeExchange
Hey D'Ann, thank you for your feedback. After looking into your order, it looks like you placed your purchase with us outside of our customer support working hours and quickly sent us a follow up message requesting an address change. When our customer team signed on in the morning, they promptly responded to your message that they had made the update. However, the shipping confirmation email that went out the following day when the bike shipped did contain the old address even though your order is headed to the correct address—that is a mistake on our end, as we should have clarified. Rest assured, your order is being delivered to the correct, updated address. If you have any further questions or concerns, you are welcome to call our customer support line (949-344-2444) between 9-5pm EST or email us at info@bikeexchange.com.
Did they ship it ?
Thanks for keeping me updated on my order .
I received everything. 👍
29. august 2025
Svar fra BikeExchange
Thank you for your review, and we're sorry to hear about your frustration.
BikeExchange is an online marketplace that connects customers with independent bike retailers. While we don’t handle shipping directly, we do display the estimated dispatch times provided by each shop on the product page. In this case, the retailer you ordered from has an average fulfillment time of up to 15 days.
That said, we understand how important timely delivery is, and we’ve reached out to the shop to request an update on your order and to see if it can be expedited.
We also want to note that we hadn’t received any direct communication from you about this issue before the review. We always encourage customers to contact us first, as we're here to help and resolve any problems as quickly as possible.
Thank you for your patience—we’ll be in touch as soon as we hear back from the retailer.
Mellow Johnny's Austin, Texas, sales location
Excellent bicycle 10 speed linear shift simple , from walk speed to 35 mph 1 hand 1 control. simple .
Excellent Cable disc brakes easy adjustments and calibration feel. aggressive road tires ,hard rubber for long wear. With a great selection of optional accessories including , saddle , handle bars , pedals etc. Kryptonite locking chain easy to carry , use.
10. mai 2025
Anmeldelse skrevet uten oppfordring
Bike exchange is easy to use.
This was too easy. A great way to find your ride. This bike order was my second order for a bike. My first order had a strange glitch (nothing to do with bike exchange) and they helped me sort through it. Kudos to them.
5. september 2025
Super easy purchase
Super easy purchase; received email confirmation and confirmation from seller almost immediately. Found a bike to fit my needs so much easier than digging through all the individual local websites.
26. august 2025
Misrepresentation on web site
Misrepresentation on web site. Advertised a trek Donane+ AXS for $4000. Paid for and they say d it was a mistake. Did nothing to rectify it.
Dishonest never trust them!
2. september 2025
Svar fra BikeExchange
Hi Tony,
We're very sorry for the experience you had and understand how frustrating this situation was. The bike you purchased, a Trek Domane+ AXS, was mistakenly listed due to a data entry error in our backend system. As a marketplace, we manage a large catalog of products across hundreds of retailers, and unfortunately in this case, the wrong bike model was associated with the listing you saw.
As soon as we identified the mistake—within hours of your purchase—we issued a full refund to ensure you weren’t out of pocket. While we can't turn back time, we did reach out privately to explain what happened in detail and to try and make things right.
We completely understand that this situation fell short of your expectations, and for that, we sincerely apologize. Transparency and trust are core to our business, and we are actively reviewing our internal processes to prevent mistakes like this in the future.
If you're open to it, our team is still here and ready to help you find a suitable alternative or assist in any other way. Please feel free to respond to our email or contact us directly at info@bikeexchange.com.
Good experience, despite my contributions
My dad was looking for a good one-speed bike for tooling around, so I found him one on the Bike Exchange. Placing the order (on my card, but delivered to his address) was easy, the price was great, and the vendor responsive. Sadly, my dad changed his mind the next day. The upshot, great customer service all around, as they were able to cancel the order. Hopefully next time, I will actually PURCHASE something.
23. august 2025
As I was trying to make my purchase
As I was trying to make my purchase, it would not go through with 2 different credit cards which both have a zero balance. I tried several times on both cards and then shut down your app and then shut down my phone with still no success.
Usually when you choose your state in a payment app, there is a drop down with the states listed and you choose one or the app will make your mistakes red and go back to the mistake.
Apparently the app did not like that I put in wa (no drop down) but wanted Washington. Not sure how I figured it out but I did.
It would be helpful to have the drop down with state options or obvious problems before going on to the payment.
Plus, you’re not open on weekends (or holidays with sales) so I couldn’t contact anyone by email or phone.
Other than that, fine!
1. september 2025
Svar fra BikeExchange
Hey Jenn, thanks for your purchase and for your feedback! We will pass along your feedback about the address selection to our Payments team so that we can create a more user-friendly experience at checkout. We hope you enjoy your new bike!
Highly recommend
Very pleased! They confirmed my order through email, shipping was a few days, bike came in nicely wrapped for protection and easy to put together. Will order from them again next time.
24. august 2025
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.