Big Motoring World - Sheffield Anmeldelser 

I’m extremely disappointed with the level of service and professionalism I experienced from this garage.

From the beginning, communication was poor and unprofessional. Phone calls were handled badly, and I was often given false or misleading information. I repeatedly had to chase for updates regarding the car and answers to my questions, despite being told multiple times that someone would contact me within 24 hours — which rarely happened.

What made the experience even worse was that a car reserved in my name was sold to someone else. This is completely unacceptable and shows a serious lack of organisation and respect for customers.

Promises that were made were not followed through, and overall the entire process was handled with incompetence, poor communication, and a lack of professionalism.

Based on my experience, I would never buy a car from this garage again, nor would I recommend them to anyone else.

Salesman was very pleasant and friendly, nothing was too much trouble and he wasn't pushy in any way.

Thank you so much to Max, he made the process easy and let us look at another car while there, which I ended up having! Thank you to Jody for a smooth hand over when I picked it up. Thank you to Fran for helping with all the finance and getting it all set up.
Overall, it was a very pleasant experience and I would definitely return if I decided to upgrade in the future!

Would 100% recommend shopping at BigMotoringWorld Sheffield, the staff were really nice and helpful. My sales advisor Dan was excellent, he was a big help and made the whole process simple.

We reserved a car at the Sheffield branch and managed to come get it the next day , tall Keiran was a great sales advisor very attentive but laid back , explained everything really clearly and answered all our questions on electric cars . We really appreciated that we’re weren’t tried to upsell into a bigger or more expensive car which other places have in the past . Great service all round from everyone and very lovely manager , ended up buying the car on the day and taking out extended warranties

Paige was very helpful
The service I received was great.
Would recommend

Would 100% recommend shopping at BigMotoringWorld Sheffield, the staff were really nice and easy going. My sales adviser Hannah’ service was 10/10 nothing was too much for her to source, she wasn’t pushy, didnt leave me in doubt once, helped me find the right car for me and was really informative with all the information that was key to the sale and the after care has been great.
Would highly recommend

Everyone was very helpful, Catalin made a massive effort with the trade and finance itself, and the handover by Jody was excellent - thank you!!

What a difference in experience!
We’d just come from a really frustrating situation with another dealership—poor service, issues with the car, and being messed around over a promised refund—so we arrived at Big Motoring World a bit on edge.
Couldn’t have been more different. From the minute we walked in, the reception team were lovely and we were introduced to Josh, who just made everything feel easy. Proper down to earth, had a laugh with us, and didn’t make anything feel pressured.
He showed us a few different cars, talked us through the options in a way that actually made sense, and just kept things relaxed the whole time. It honestly felt like he cared about getting us into the right car rather than just making a sale.
Big thanks to Josh and the team for turning things around for us—really appreciate it. Can’t wait to pick up the new car!

Very friendly and helpful people
The place gives off car shop vibes as the decor is the same ( note: you need to change that)
Down side is it was a long day otherwise they did everything to make you feel welcome overall I walked away with what I wanted

Great price great service!

I made the appt but the sales person introduced himself to my son and closed the meeting with my son.
Cars were not clean.
Car I came to see was very scratched, not shown in online photos. Being sold without a charger.
Weren't allowed to browse any other makes of cars as the sales person told us he was too busy.
Price of car reserved had increased in price on arrival.

B.M.World have really great cars at really great prices, would recomend, although like any dealership the process of buying the car took far too long because of all the extra product they try to sell you. Questions need to be answered but even this took too long.
Having said all that they do really look after you. Staff were friendly, we got a year warranty.

Great 👍 people with good service 👏

A stressful purchase, never shown round the car fully due to different stations within the sales assuming wrongly already done. Mis sold items on the car but not present only finding this out after returning home. Keys was given on collection and that was that. A lot of money for a horrendous purchase. When evidence was given to after sales as proven correct. Too and fro emails resulting in a poor outcome not in favour of the customer, only winner is the sales person collecting the bonus for a sales technique that relies on lies. I have had more customer care and correct information re product buying a washing machine. I have never ever experienced anything like this for such an expensive purchase.
Even the staff at different stations were complaining about their sales staff lack of correct information, so what chance does the customer have.

Extremely disappointed with my experience purchasing a car from Big Motoring World.

Within 24 hours of collecting the vehicle, a low coolant warning light appeared and the coolant reservoir was almost empty. Since then, I have also experienced poor windscreen wipers scraping across the glass, braking issues that have worsened, and the car not driving properly in petrol mode.

I also noticed a chip in the windscreen on the day of collection, which had to be repaired before I could even leave.

The most frustrating part has been the aftersales service. I have sent multiple emails, been passed between departments, asked repeatedly for the same information, and have still not received a proper resolution.

Buying a car should be exciting, not stressful. I expected a properly prepared vehicle and much better customer service. Sadly, this experience has been the complete opposite.

I hope the company now takes responsibility and resolves these issues urgently.

UPDATE: I have now provided videos and an independent Kwik Fit report, however I am still waiting for meaningful action regarding the braking concerns and other faults raised shortly after purchase. I have repeatedly been told somebody will contact me, but no clear timeline or resolution has been provided.

Ryan made the whole experience really pleasurable.
The whole process makes buying a car easy

Great communication. Friendly staff was handled by les and Josh came out with a cracking deal will definitely use again.
Thanks guys

We have recently purchased a car from big motoring world Sheffield. We couldn’t be happier with the service we received. Peter was professional, knowledgeable, and genuinely helpful throughout the entire process. He took the time to understand what we were looking for, answered all our questions clearly, and never made us feel pressured into making a decision.
He explained all the options available, including pricing, features, and financing, in a way that was easy to understand and was honest and transparent throughout. His friendly attitude made the whole experience smooth and stress-free.
Overall, I would highly recommend him to anyone looking to purchase a car. Excellent customer service and a great experience from start to finish.