Brilliant experience for Bruno Mars. The staff really looked after everyone during and after travel. They turned the aircon up and down as we requested and it was an overall fab experience. They wer... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I've used this company multiple times for festivals and it makes it easier to get to and from big events. I contacted customer service for first time to help with my Reggaeland booking. Layla assis... Vis mer
This was my second year using Big Green Coach to travel to Tomorrowland, both the reps and drivers made the journey such an enjoyable part of the experience. A 16 hour coach journey can seem like the... Vis mer
Selskapet har svart
The only thing good about journey was the drivern, 2 hour journey takes 4hrs and thats not due to traffic on route pickups are NOT on route its ridiculous. Dont use this company to travel to/fro to Re... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
The UK's largest and most trusted travel supplier to the Events Industry. We transport over 100,000 customers to music and sporting events every year and we're proud to be carbon neutral!
Kontaktopplysninger
3,4
Middels
2k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 97 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Booking Change
Had a query about my booking and the customer service team were great. Made the change I requested very quickly with no issues. Overall a very good service.
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Big Green Coach
Thanks for the great review, Wallis!
Helpful and Efficient
Used them for Green Day and was happy with service. Booked for my Chemical Romance but needed to amend our pick up point due to moving. Layla sorted this for me very efficiently
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Big Green Coach
Glad to hear you'll be joining us again this summer, Emma! Thanks for the 5-stars.
9 hours to get to The Bearded Theory Festival form Liverpool
First and last time using Big Green Coaches .
Booked coach travel for the Bearded Theory festival and what a mistake that was . Pick up point was Liverpool at 9.30am so assumed a 2,50 hour journey should cover it.
Nowhere on the booking page did it mention that multiple pick ups would be involved . So , started in Liverpool , then on to Manchester followed by Sheffield and Nottingham . Arrived at the festival at 6.30pm .
9 hours to travel a distance of 100 miles ! Could have travelled to Glastonbury and back in that time .
Other things that went wrong - The toilet on the coach was out of use for part of the journey.It seems that the coach company did not provide the driver with the proper travel route to the Festival - neared the festival around 4.30pm and took a further 2 hours due to be stopped from accessing on particular route .
Update 28/5/26 ;
Further to the reply below , sorry but it it really doesn't rub . 9 hours for a journey that should take 2.50 hours is not an efficient route .
I suspect that the multiple pick ups is more to do with cost savings than any sustainability pretence ( in my opinion ).
21. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Big Green Coach
Hi Pete,
We are sorry to hear that our service did not operate as you expected.
We never provide information of confirmed routes in advance of an event as all of our routes are dynamic and can be subject to change until the day of travel.
At Big Green Coach, we work hard to maintain our commitment to provide sustainable transport. This might mean journeys are combined where possible in order to reduce the number of vehicles on the road.
Please be assured, our operations team always work to plan our routes as efficiently as possible, accommodating for our pick-up requirements.
We appreciate your feedback and will pass this on to the wider team – it is always our priority to improve our future services and your feedback is a crucial aspect of doing so.
Please get in contact with customerservice@biggreencoach.co.uk if you haven't already!
Many thanks, BGC
Irritated and tired
We saw the amount of queues and crowds in previous nights at big weekender, so decided to leave OLIVIA DEAN early. We were the first people to get in the queue, but ended up getting on the fourth bus. We’d asked multiple staff members if we were allowed to just go down the straight path instead of going through the maze of fences, they said no. But allowed people to start unlocking fences and push directly in front of us.
24. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Big Green Coach
Hi Anon,
We are sorry to hear that our shuttle service did not operate as you expected.
Please be assured that our team worked closely with the event, and other contactors, to ensure that the shuttle service ran as smoothly as possible throughout the day.
We appreciate your feedback and will pass this on to the wider team – it is always our priority to improve our future services and your feedback is a crucial aspect of doing so.
Many thanks, BGC
Ticket change
Really helpful and prompt with dealing with my issue and found a suitable solution.
24. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Big Green Coach
We're glad we could help with your query, Penelope!
My tickets for the big green coach…
My tickets for the big green coach wouldn’t work so I got in touch within a few minutes they got back to me and helped me make my journey so stress free and easy thanks you again
23. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Big Green Coach
Hi Chloe, thanks for the 5-stars! We really appreciate it and hope to have you on board again soon.
terrible
terrible, shambles, rip off, waste of time don't bother, waited And 1,5 hours to get sunderland radio one weekend, then 1.5 to get back to sunderland paid 12 quid for a crap service,
22. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Big Green Coach
Hi Nicola,
We are sorry to hear that our shuttle service did not operate as you expected.
With events of this size, some wait times are always to be anticipated, particularly during peak operational hours.
This is due to the volume of people that are being transported to and from the site. However, our team worked closely with the event, and other contactors, to ensure that the shuttle service ran as smoothly as
possible.
We appreciate your feedback and will pass this on to the wider team – it is always our priority to improve our future services and your feedback is a crucial aspect of doing so.
Please contact customerservice@biggreencoach.co.uk if you haven't already.
Many thanks, BGC
Been waiting 2 hours for shuttle to…
Been waiting 2 hours for shuttle to radio 1 weekend and the queue in front is at least another 2. Going to miss half the acts. Why aren’t more buses on??
22. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Big Green Coach
Hi Joanne,
We're sorry to hear about your experience. Please contact customerservice@biggreencoach.co.uk if you haven't already - we'd like to look into this!
Many thanks, BGC
Great CS team
I have only had experience of their customer service team so far and haven't yet used the coach service itself. The CS team was excellent and responded relatively quickly to provide clarity on something which Ticketmaster was just not able to do.
21. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Big Green Coach
Thanks for the 5-stars! We look forward to having you on board very soon.
Excellent customer service
Excellent customer service. I accidentally entered the wrong email address when booking and didn’t receive my confirmation or e-ticket. I contacted them via Instagram messages and got a reply the next morning — Layla was incredibly helpful and resolved the issue immediately. My tickets were resent straight away. Really impressed by how efficient and professional the service was.
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Big Green Coach
Hi Jasmine, thanks for the kind review! Layla is a superstar and we're glad she could help with your enquiry. We look forward to having you on board with us soon.
Helpful customer service
Helpful customer service, they helped me move my coach time with minimal hassle. Friendly team!
16. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Big Green Coach
Thanks for the 5-stars, Harley! We really appreciate it.
Excellent service first class got…
Excellent service first class got back to me straight away. And sorted out my inquiry. Customer service excellent.
12. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Big Green Coach
Thanks for the kind review, Robin! We're glad our customer service team was able to help.
Really fast customer service
My daughter booked a shuttle bus but entered the wrong email address, but couldn't change it on the website; I contacted and within 3 minutes I had received a reply, the address had been changed and the booking confirmation reset - absolutely brilliant service!
15. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Big Green Coach
Thanks for the 5-stars, Stephen! We really appreciate you taking the time to share your experience.
Great customer support by the team
Great customer support by the team. They are so helpful, knowledgeable and friendly
15. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Big Green Coach
We really appreciate the kind review, Geeta!
Great customer service
Booking process was super easy, and when I needed to make changes the team were so responsive and helpful and helped me get everything sorted. Thank you!
15. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Big Green Coach
Hi Emily, that's great to hear! We look forward to having you on board.
I had to cancel some of the bus tickets…
I had to cancel some of the bus tickets for the trip to see Metallica. The person who took the tickets from me , didn't require the travel. Unfortunately I couldn't get the money back. But it freed up a place for someone else. Big Green Coach staff got all this sorted for me today. Letting them know, stops them hanging about for someone who is not there. Thanks again. Definitely use you in the future.
13. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Big Green Coach
Hi Andy, thanks for the 5-stars. We hope to have you on board with us for another event in the future.
Customer Service Help
Hadn't received a verification of my booking for EddFest travel. Contacted customer service about it and they responded within a couple of days, including giving me a link to my account - First time travelling with these guys so I hadn't realised booking a ticket meant I had an actual account with them so that was extremely helpful.
Might have been better to give this info at the time of booking though, unless I missed it.
13. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Big Green Coach
Hey Phil, we're glad our team were able to help and provide more information regarding your Kaboodle account. All customers are able to create an account at the time of booking. If you have any further questions, we're happy to help via customerservice@biggreencoach.co.uk :)
Swift service
Had a query I needed answering, emailed the company and had a reply with the information shortly after . Very impressed.
13. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Big Green Coach
Thanks for the review, Patricia! We look forward to having you on board soon.
Great communication
Great communication, very clear instructions and prompt reply :)
13. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Big Green Coach
Thanks for the review, Barbara! We really appreciate it and look forward to having you on board soon.
Very efficient and friendly to deal…
Very efficient and friendly to deal with, we had to re-arrange our travel pick up points and this was handled so well by the Big Green Coach Team
Thanks guys!!
Craig
11. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Big Green Coach
Thanks for the kind review, Craig! We're glad to hear our team were able to help.
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