BetterHelp Anmeldelser 9 386

TrustScore 4 av 5

4,0

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 4 av 5 stjerner

Overall, I am very happy with the services provided by betterhelp.com. I probably never would have followed through with seeking therapy without having the option of doing it online. I really like th... Vis mer

Vurdert til 5 av 5 stjerner

Ex-Patriot Looking for "Local" therapy. I am an American living in Mexico and wanted to compliment my work in a 12 step program. But since English is my first language, I wanted to find therapy in... Vis mer

Vurdert til 1 av 5 stjerner

Ich war fast ein Jahr lang bei Betterhelp in Therapie und das Billing ist wirklich eine Frechheit. Ich habe mehrfach versucht eine Lösung dafür zu finden, dass die Urlaubsabwesenheiten von sowohl mir... Vis mer

Vurdert til 5 av 5 stjerner

I’ve been in therapy with BetterHelp for about 4 months and have had wonderful experiences with my therapist. She was the first person recommended to me because I asked for a female with a Christian... Vis mer

Informasjon om virksomheten

  1. Psykoterapeut
  2. Samlivsterapeut
  3. Mentalhelsetjenester
  4. Psykolog

Opplysningene stammer fra ulike eksterne kilder

BetterHelp is the world's largest counseling service and is 100% online. Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want. Learn more at www.betterhelp.com.


Kontaktopplysninger

4,0

Bra

TrustScore 4 av 5

9k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 92 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Bonne plateforme

Ma fille utilise cette plateforme depuis l'étranger. Elle la trouve simple et aime bien le fait qu'il y ait un espace de journal et de mood board, le fait qu'il y ait la possibilité de partager avec la thérapeute. Elle n'est pas forcément obligée de le faire. Toutes les infos sont concentrées au même endroit. C'est fluide. La thérapeute est gentille et professionnelle.

8. mars 2026
Anmeldelse skrevet uten oppfordring
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Svar fra BetterHelp

Hi Annie,

We certainly apologize for any concern! If you do not have an account with us, it's possible that a loved one set one up and used your card to pay for the service. In any case, we can have our Billing Operations team gather a bit more information, locate any account linked to charges in our system, deactivate that account, and process a refund.

I've requested your preferred email address. You'll get a separate message from Trustpilot shortly where you can provide this to us and we will have a member of our management team follow up with you directly to get this resolved.

Vurdert til 5 av 5 stjerner

Seamless experience

Seamless experience. Very straightforward, very diligent with communication/reminders, great selection process and security measures for privacy are top notch. Highly recommend.

6. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

This is the best therapy resource tool…

This is the best therapy resource tool ever! I dont know what to call it but its so helpful convenient easy to use and a complete game changer on having the time to take care of myself and mental health and then hit the ground running to attend to the lives and emotional needs of my family and etc so im very grateful I found this and met my therapist I have now I highly recommend this especially to mom's and introverts.

6. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Better help has been super helpful not…

Better help has been super helpful not just for me, but my family as well. It has shown me to the therapist I like and vibe with as well as therapists who are super knowledgeable and will help with what you need. I would highly recommend it to anyone that is struggling with their mental health or just needs to talk to someone!

21. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

BetterHelp has been a truly positive…

BetterHelp has been a truly positive experience for me. The platform makes it easy to connect with a licensed therapist from the comfort of home, which removes so many barriers to getting support. Scheduling is flexible, communication is simple, and I appreciate having the option for messaging, phone, or video sessions. My therapist has been supportive, professional, and genuinely helpful in guiding me through challenges. I’m grateful for a service that makes mental health care more accessible and convenient. I would definitely recommend BetterHelp to anyone looking for an easy and supportive way to start therapy.

5. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I havent had this positive of an outlook on things in a long time...…

i am only at the beginning of this journey with betterhelp, but so far i really like it and havent had this positive of an outlook on life in a really long time. Its very convienient and easy to use the online tools. I like the communication options and there were so many therapists to choose from...but I think I got the best one....for me..

4. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Very unhelpful

Unhelpful.
Difficult to schedule appointments, and one session was cancelled at late notice. (I would have been charged £15)
Slow response when messaging therapist.
I had two sessions in my first month so I cancelled the subscription. £108 per session! Thank goodness I got a discounted intro rate.
I’ll find a proper therapist.

4. februar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra BetterHelp

We're sorry to hear you were not able to get the value our of your first month's membership, Matt! I understand how frustrating it can be when an appointment is canceled with little-to-no notice, and this is not a common experience on BetterHelp. That said, we want to be sure we do our part to make this right for you.

I've requested the email address linked to your account (you can provide this via a separate Trustpilot form you should receive shortly) so we can contact you directly.

Vurdert til 1 av 5 stjerner

Gave me hope then dashed it in seconds

Not a great start. I filled out all the questions after getting a code from PTSD support charity for a months free therapy. Im on low income too so cant afford it. I opened up answered all the questions an was feeling particularly hopeful at the end when it said I would be matched with a therapist but that they need my payment card details for confirming and that after a month this would be charged but when you try putting your card details in and submitting match with therapist it says "card payment declined")so they had actually attempted payment. Not good when you cant afford it. 😕 And I triple checked to make sure it was showing a months free therapy and it does. It even says we only need the details to ensure you are a serious customer but then keeps attempting payment. Made me more depressed if anything as it gave me hope then dashed it within seconds... UPDATE TO RESPONCE: I understand you need a payment method to attach to the account i completely understand but why then is it attempting payment???

4. mars 2026
Anmeldelse skrevet uten oppfordring
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Svar fra BetterHelp

Hi Carina,

We do require a payment method to be attached to the account to ensure there is a valid credit or bank account that can be billed after the trial period expires. It does not actually charge the card, but is an automated method to check the legitimacy of the account that is being attached for potential future payment. We sincerely apologize for any frustration.

If you'd like, you can contact our Member Success team for further explanation and to see if there are any other ways we might be able to assist! (contact@betterhelp.com)

Vurdert til 5 av 5 stjerner

The therapist was down to earth

The therapist was down to earth, but very knowledgeable and very understanding. She was also very caring & kind and allowed me to tell my story while she listened then made suggestions, but also let me make my own decisions. Very happy with my therapist, Rebecca. Would highly recommend her and better Help.

3. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Quick, affordable access to quality care

I spent weeks trying to find a good therapist who took my insurance in my hometown. I got frustrated, tried BetterHelp, and met with a great and affordable therapist the very next day! My insurance got worked out automagically, and I was able to focus on getting the help I needed instead of paperwork.

4. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Therapist matching is more important…

Therapist matching is more important than one would think when starting therapy. Being able to switch therapists when needed and the platform in general just bring user friendly and very few connectivity issues (usually on my end the few times they have happened). I cannot recommend therapy enough and BetterHelp is a fantastic place to start your mental health journey.

3. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Wasnt sure what was next after 2 family deaths close together

After the death of my brother and then my father just 6 weeks later, I knew I was going to need some help processing all that I had gone through. I was not in my home city and needed an online connection. WIth BetterHelp, I was matched with a therapist . We are still working together and i am very pleased with the support I am getting. I also have the option to participate in group sharing as well. Both have been extreemly helpful as I integrate this new season of life. I highly reccommend them if you are looking for some support.

6. desember 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Better help is the better choice.

I first tried better help as a more affordable alternative to perhaps get some help.
But in reality is is a much better way to get help. It is about 1/4 the cost of my prior counseling. Doesn't require travel time . So it takes very little out of your day.My councelor answers emails in between sessions and there is also group sessions and lectures you can attend if you wish!

3. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

The flexibility in scheduling

The flexibility in scheduling, the matching of therapist, and most importantly the cost. BetterHelp has given me hope when I thought my world was coming to an end. The financial aspect of therapy can be and is a deterrent for many people. I’m so thankful that I came across BetterHelp!

21. september 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Une belle anarque

J'avais pris rendez-vous pour ce matin 11h45 en rendez-vous téléphonique avec une thérapeute désignée comme prévu 11h35 je me connecte sur le site comme indiqué puis j'envoie un message à la thérapeute en lui disant que je suis prête à commencer la séance, les minutes passent aucune nouvelle je renvoie donc un message en lui demandant ce que je dois faire , aucune réponse je lui dis ensuite que je suis en train de paniquer ce qui était le cas aucune réponse j'ai harcelé de message pour demander ce que je devais faire et si elle pouvait au moins me répondre aucune réponse j'ai attendu comme ça pendant 40 minutes sans rien, ni message ni appel rien du tout voilà comment bien se faire anarquer 50 € , merci à betterhelp de m'avoir fait perdu mon temps et mon argent je vais déjà assez mal comme ça.

3. mars 2026
Anmeldelse skrevet uten oppfordring
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Svar fra BetterHelp

Hi Lisa,

We're truly sorry to hear about this experience. It's not common for therapists to miss sessions without notice and we want to be sure this is accurately documented and investigated. We can also provide a membership extension to make up for the time lost and work with you on billing concerns, as needed.

I've sent you a separate form (through Trustpilot) where you can provide us the email address linked to your account. We'll follow up with you directly to further assist!

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

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