After sending email to several clinic for a test certificate containing QR code for verification by an airline company, only Better2Know took the extra mile of customer service to amend their system t... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
After sending email to several clinic for a test certificate containing QR code for verification by an airline company, only Better2Know took the extra mile of customer service to amend their system t... Vis mer
Selskapet har svart
Pros: -Can book same day blood and urine test. -Same day blood and urine sample dispatch (if test is done in the morning and depending on where you book). -Can request UKAS-accredited blood an... Vis mer
Selskapet har svart
I had a very good experience. My anxiety was so high but I was lucky to speak with such a nice staff called Paul. He really helped encourage me to take the test and he was also very reassuring, he gav... Vis mer
Selskapet har svart
Shocking experience, stay away if you want to get any sorts of health tests. This company is shocking, there is very poor communication, the results should be within 5 days but I dint get any even mo... Vis mer
Better2Know is a private healthcare provider and leading sexual health company that helps people test, understand, and manage their health quickly and privately. Offering reassurance and guidance at every stage of the process, with a wide range of confidential and anonymous testing options, including in-clinic appointments, at-home test kits, and our Everywhere service where a clinician can visit you at a location of your choice. Working with accredited laboratories and a network of medical professionals to provide swift, discreet and accurate results with experts available 24/7
Storbritannia
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 22 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Louise was personable and very supportive during an anxious time.
Whilst the staff are very accommodating
The management refused a refund despite my explanation for the reason for the cancellation,
Unfortunately it fell within their non negotiable terms and conditions
An act of avarice , which will not be forgotten .
Can’t comment on the level of service as I didn’t actually receive any but paid £550
A lesson learnt on my behalf but let this be a word of warning to others
was easy to contact support when there was an issue with the testing centre
Very happy with everything about this service. The testing process is very well explained, kits are easy to use. As well as the return process and accessing results in customer portal. Customer service is excellent and quick to respond to any queries. Highly recommend.
friendly, caring, professional - great all around, highly recommend this personable and excellent member of the team.
The lovely girl betriz gomez went above and beyond to find a clinc for my son to be tested for a tropical disease after travelling in Africa.next day appointment locally. Very professional and kind on the call. A big thankyou
Many thanks to Louise for the great service.The customer service at Better2know is amaizing.
I would like to thank Elizabed, the consultant. She is a good professional, she quickly responded to requests, was attentive and friendly. Overall, I'm happy with her work. This is my first experience with such a test plan, I want to say that it was fast enough and on the specified time.
I would like to say a very special thank you to Beatriz Gomez who went above and beyond in what was a very stressful time for me. I cannot thank her enough! Would recommend Better2Know who have great customer service!
Very professional and a great experience. I had a query and they answered it very quickly. Would definitely use again!
It took about two weeks to get the results, and I spent more than 400 euros. The process would have been quicker and without cost at a hospital. I recommend avoiding this service.
Avoid this so called booking service at all costs!!
Utter shambles
Very quick turnaround for results.
Quick and easy to deal with. Really fantastic communication all the way through and very fast service. Couldn’t have been easier. Definitely recommend.
I think you guys have a great service but if people can’t reach out to you then it’s meaningless, I was looking for a discount since I was a student but seems like l don’t get any help. And about that parcel,, not getting it for sure . Didn’t get it last time ,, Anyway I like you trying. Keep up the good work.
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.