Excelent clean the whater very good for swimming the staff very frendly very nice end very nice place for relaxing thank you
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Beliggenhet
Bytt filialOxford Road, OX9 2BB Thame, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I ve started to come at Thame Leisure Center since October 2024, regularly. From Thame downtown to the Leisure center is a 10 min walking. The staff is generally very nice and friendly. They provide... Vis mer
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If I could give less than 1 star I would!. I held a swim party there yesterday for my daughter’s 8th birthday. To arrive and staff not be aware of us the party room not set up and strangers to get int... Vis mer
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Vedia worked us hard, always giving clear instructions and options to tailor it to our own ability. Loved the music.
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Informasjon om virksomheten
Skrevet av virksomheten
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktopplysninger
Oxford Road, OX9 2BB, Thame, Storbritannia
3,7
Middels
25 anmeldelser
Ber kundene om å skrive anmeldelser
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Svar fra Better - Thame Leisure Centre
Hi Steve,
Thank you for your review and for awarding us 5 stars!
We appreciate your feedback!
Warm Regards
Hazal
Both my Healthwise Facilitator and…Return to the gym
Both my Healthwise Facilitator and reception staff were kind and helpful just what I needed in my return to the gym after several years.
27. mars 2024
Svar fra Better - Thame Leisure Centre
Hi Margaret,
Thank you for your review.
We are delighted to hear that the team at Thames were able to assist you and give you the confidence to enjoy the gym. Keep up the good work!
Warm Regards
Hazal
Svar fra Better - Thame Leisure Centre
Hi Gillian,
Thank you for your review.
We are happy to hear you are enjoying the Aqua Aerobics class at Thame Leisure Centre.
Warm Regards
Hazal
Poor customer service!
Update: I did everything in person at the Leisure centre face to face with your staff.
When signing my daughter up for her lessons I made it very clear she was still three and not four until January. Your member of staff said this wasn’t an issue and signed her up taking all her details (including date of birth, so no confusion of her age was made!), I then happily paid the £94.45.
Fast forward to yesterday afternoon for her for lesson, she’s poolside in swimming costume, hat and goggles ready to swim, the swimming instructor approached and said she wasn’t allowed to swim as she’s not old enough?
I’m then left with a very upset daughter whom I have to try to explain why she’s not allowed to go swimming!
Your manager on duty I then speak to, he couldn’t give me a realistic reason why all this could have happened or why I was not contacted prior to arriving?!
I now apparently have to wait 14 days for a refund after initially being told it would be five days.
The whole experience was supposed to be exciting for my daughter, but ended terribly! Your customer service is absolutely appalling and really needs some drastic improvement!
26. september 2023
Svar fra Better - Thame Leisure Centre
Good Afternoon Lara,
Thank you for your review.
I am very sorry to hear that you were given incorrect information in regards to swimming lessons which resulted in your daughter being turn away. Are you please able to clarify if you spoke to someone over the telephone who gave you this information or was this information given to you by staff at the centre?
I await your response.
Kind regards,
Charmaine
Hi Lara,
Thank you for your updated response.
I will now escalate this issue for the attention of the centre manager so further staff training can be given to their staff so issues like these will not occur in the future as we understand how very disappointing and distressing this can be for a young child. Please accept our sincere apologies for the inconvenience caused.
Kind regards,
Charmaine
Disgraceful
3335264 Ticket Number (most recent)
Amir, your response is laughable seeing as I have spoken to Managers, assistant managers and head office and STILL nobody is capable enough to neither fix nor bother to contact me
Knowingly and willfully charging the incorrect price repeatedly and doing nothing to solve the problem
7. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Better - Thame Leisure Centre
Hi Helen,
Thank you for the update.
I have now picked up your query and responded.
Hope this helps.
Charmaine
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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