My children have been going to Gosling gymnastics for around 10 years, each starting around aged 4. Steve, Jodie, Ellie and the team are fantastic with all three of my daughters (aged 6, 10 & 13). The... Vis mer
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Beliggenhet
Bytt filialStanborough Road, AL8 6XE Welwyn Garden City, GB
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Good gym. Would prefer they invested less in punching bags, leave that to boxing/MMA clubs and focus on more on lat pull down machines, cables, hack squat machines etc.. Friendly and welcoming staf... Vis mer
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I’ve been a member here for 6 years now. Very pleased with the facilities, massive gym with dumbbells upto 50kg Great staff too! Always willing to help, whether you need a spot or any other advice.... Vis mer
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Brilliant setting for a 5 year olds party. Really easy set up, friendly staff. Only thing is the toilets were a little unclean and would have been great to have been given some jugs of water for t... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktopplysninger
Stanborough Road, AL8 6XE, Welwyn Garden City, Storbritannia
4,4
Enestående
189 anmeldelser
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The jumping session and the party room…
The jumping session and the party room was good. However, it was over-priced for what it was. Then, to pay for food on top of the booking cost a lot.
10. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra Better - Gosling Sports Park
Good Evening Sara,
Thank you for your review.
We are very happy to hear that your children enjoyed the Birthday Party at the Gosling Sports Park. We apologise if you were unaware of the extra charge for the food supplied by the centre so I will pass on your feedback to the centre so this information can be applied to the booking form if not already there. We hope to welcome you and your family back to the Gosling Sports Park in the future.
Kind regards,
Charmaine
Soft Play Party
Had my daughters soft play party here and booked exclusive use. Zoe was really helpful explaining everything and dealing with any extra requests too.
2. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra Better - Gosling Sports Park
Hi Natalie,
Thank you for your review.
We are delighted to hear that your daughter had a great time at Gosling for her party and that the staff were so hopeful.
Warm Regards
Hazal
Women disabled shower
Would like to see a suitable disabled shower in the lady’s changing room at gosling spa and swimming was told to use the one down by gentleman changing room so took cloths down there and was not adequate as felt had to keep hand on door while getting dressed and all my cloths got wet and just didn’t enjoy the experience at all any plans to put a disabled shower in ladies please would be a big help to me and other ladies who need one thank you
28. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Better - Gosling Sports Park
Hi Annette,
Good evening! I hope you're doing well.
I just wanted to drop a quick message to thank you for your review. Your feedback is important to us, and we take all comments seriously.
I'm so sorry to hear that you felt uncomfortable while using the Disabled facilities at the Gosling Sports Park. I completely understand how that can be frustrating and unpleasant. Please know that we take your concerns very seriously.
Our Disabled facilities are designed to be a unisex changing area and should have a lock on the door so you can change in comfort and privacy. I will pass on your feedback to the center manager so they can check the area and ensure the locks are in working order. This will help you to use the area with ease and comfort in the future.
Please don't hesitate to reach out if you have any other concerns. We always appreciate the opportunity to improve our services and make sure our customers are happy.
Thank you for being a valued customer. We hope to see you again at the Gosling Sports Park soon.
Best regards,
Charmaine
Ski at Gosling
Ski at Gosling - My daughter and I have been learning to Ski at Gosling and have loved the whole experience. The local manager (Jessica) has been super helpful and nothing has been too much trouble. The instructor (Graham) has been superb (over 30 years coaching experience) which has developed both my daughters and My own confidence and skill.
16. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Better - Gosling Sports Park
Hi John,
Thank you for your review.
We are delighted to hear that you and your daughter are enjoying learning how to ski at Gosling and have passed on your comments to the centre!
Warm Regards
Hazal
We had my Son's birthday trampoline…
We had my Son's birthday trampoline party and the planning was seamless and Zoe was really helpful in answering all my questions and additional requests. The guests enjoyed their time, only feedback is the size of the new room which could only fit the kids and the parents had to stand outside.
11. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Better - Gosling Sports Park
Good afternoon Dee,
Thank you for taking the time to share your review with us.
We are thrilled to hear that your son's birthday party was a great success. It's wonderful to know that Zoe provided amazing assistance in answering your queries and accommodating additional guests.
We hope to have the pleasure of welcoming you back to Gosling Sports Park in the future.
Best regards,
Charmaine
Ski lessons
Ski lessons.
We had a great experience from the Ski school staff. Although it was bit difficult to initially make contact (IT issues), once in touch, the staff were exceptional. Jess was very helpful in arranging Ski lessons and Matt H, the instructor was excellent.
My daughter who had never skied previously progressed from the nursery slope to the top of the slope in 2x 1hr lessons.
We would highly recommend the Ski school and staff. Thanks for giving my daughter the skills and confidence to tackle her school ski trip.
15. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Better - Gosling Sports Park
Dear Eifion,
I hope this message finds you well. I wanted to personally thank you for taking the time to leave a review of your daughter's ski lessons at Gosling Sports Park. Your feedback is greatly appreciated and helps us to improve our services.
I am thrilled to hear that your daughter is thoroughly enjoying her ski lessons and has made significant progress in just two lessons. It's always a pleasure to hear such positive feedback. Our ski instructors, Matt and Jess, are highly skilled and passionate about teaching skiing to children, and they will be delighted to hear that your daughter is enjoying her lessons and improving her skills.
I will make sure to pass on your lovely feedback to the attention of the centre manager so that Matt and Jess receive the recognition they deserve. We are committed to providing a safe and fun learning environment for all our students, and we are delighted to hear that your daughter is thriving in her lessons.
Thank you once again for your feedback and for choosing Gosling Sports Park for your daughter's ski lessons. We look forward to seeing her continue to progress and develop her skiing skills.
Best regards,
Charmaine
Ski centre review
Staff excellent and super helpful, however the booking system is not very good or organised
15. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Better - Gosling Sports Park
Good Morning Joseph,
I would like to take this time to thank you for your review.
We are delighted to hear that our staff have been very professional and helpful when you attend the Gosling Sports Park. We pride ourselves on our Customer Service Excellence so we are very happy to hear that this is the service you have received so far.
However, we are disappointed to hear that you find our booking system complicated and unorganised. I will pass on your feedback to the attention of our App Developers so they can look into your points raised. Through feedback, we can identify improvement areas and provide a better service.
Kind regards,
Charmaine
Skiing at Gosling
I am part of a group that using the ski slope on Thursdays. Perhaps call it an green ski slope as it is very low in energy usage. The lessons can be transformative especially when it is not busy. Skiing on the white stuff will become much easier. The folk running the skiing are really great. So most is positive except for a couple of things. Practically all similar organisations will not charge for parking of customers. We are already paying for the skiing. So why not cancel the parking charges for the opportunistic golfers and skiers perhaps for an annual membership fee of £ 40? This use to be the case anyway! Let's face it, the parking near the golf and ski facilities is not particular great (unpaved etc.) Instead of Ypark (stupid name), a membership! And perhaps use the money to improve the slope and market this as a green slope?
8. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Better - Gosling Sports Park
Good afternoon Theo,
I wanted to take a moment to thank you for your review. It's great to hear that you're enjoying your Ski sessions at The Gosling Sports Park. We take pride in providing environmentally friendly low energy usage slopes that cater to people of all ages and abilities. We hope that you can continue to enjoy the facilities and other activities available at the centre.
Regarding your concern about the parking charges, I will pass on your comments to the centre manager for their attention. They will look into the points you have raised.
Thank you again for taking the time to share your feedback with us.
Best regards,
Charmaine
Birthday party
We recently had an incredible birthday party at the trampoline park. Kids and parents had an amazing time and even a week after they are still talking about it .
Zoe was fantastic all the way through . She helped us with the booking and answered all our questions ( and we had lots :))) The entire staff team on the day were really really helpful and nice.
We strongly recommend this place if you want a great party !
21. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Better - Gosling Sports Park
Hi
Thank you for taking the time to leave a review
We are very happy to see both kids and parents enjoying a birthday party at our Trampoline Park.
It is great to see the team have been able to assist and help with any questions and queries making the experience 5star!
Your feedback has been passed on to the centre and we hope to see you soon.
Regards
Amir
Really helpful staff
Really helpful staff, as a new member they were very paitent and took the time to help and explain everything. Enjoyed the pool and saunas and nice to have a decent hairdryer and straightners for after the swim!
25. januar 2024
Svar fra Better - Gosling Sports Park
Hi Karen,
Thank you for your feedback.
We are so happy to hear that the staff at Gosling have been able to assist you in starting your fitness journey with us!
Warm Regards
Hazal
We have had a wonderful experience with…
We have had a wonderful experience with our trampolining Birthday Party at the centre. The staff was very helpful from the moment of booking and up until the end of the party. There was no party in our party room prior to us and the staff have allowed us to start using the room earlier, so we could do the decorations and put the food on the tables in advance which helped a lot. The customer service was helpful too.
14. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Better - Gosling Sports Park
Hey there,
Thank you for taking the time to leave a review! It means a lot to us. We're over the moon to hear that your birthday party was a hit and that everyone had an amazing time.
We're so glad our team was able to assist you every step of the way, from planning to execution. We couldn't be happier to have been a part of your special day!
Your feedback is invaluable to us, and we'll pass it on to the centre. Thanks again for choosing us, and we hope to see you back soon for another unforgettable experience!
Regards
Amir
Children enjoyed the jumping but party host was poor.
The children enjoyed the jumping but we only saw our party host once. She greeted us at the front desk and handed out socks, when I asked, as the children arrived but that was it. I had to ask for someone to take the group through for the safety briefing. No-one came to tell me the party room was ready or where it was so I had to find someone to help me. We did not see another member of staff after that so we were very much left on our own which was disappointing.
6. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Better - Gosling Sports Park
Good Morning Sarah,
Thank you for your review.
I am very sorry to hear of your recent experience at the Gosling Sports Park. We pride ourselves on our Customer Service Excellence so I am sorry to hear that this is not the service you have received so far. I will forward your feedback for the attention of the centre manager so he can look into the points you have raised and ensure we have staff available during a party.
Hope this helps.
Kind regards,
Charmaine
Very nice space
Very nice space, with lots of things to keep kids entertained-clean also-the only thing i can mention is that party room was missing a hook for the coats and we all ended throwing them on the floor
16. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Better - Gosling Sports Park
Hi Marilena,
Thank you for your review and we are delighted to hear that you enjoyed Gosling Sports Park.
Warm Regards
Hazal
Friendly staff and our instructor was…
Friendly staff and our instructor was excellent. Would recommend ski lessons here
16. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Better - Gosling Sports Park
Hi
Thank you for taking the time to leave our centre a review.
We are very happy to see you are enjoying your time with Better,
We hope this continues alongside the team at Gosling Park.
Regards
Amir
Fabulous place
We are so grateful for this wonderful facility of Gosling ski centre.
We used it many times, for lots of different things- private skiing, lessons, fun rings
Staff is amazing, really nice
it’s got a great tranquil, approachable feel to it
Great prices
highly recommend
16. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Better - Gosling Sports Park
Hi
We are very happy to see you are enjoying your time at our Gosling Ski Centre.
Thank you for leaving our Centre and staff such a nice review.
I will forward your feedback to the General Manager
Kind Regards
Amir
Fab fun rings
The venue was just right. Staff were helpful and allowed the six young people to play with the fun rings in which ever way they wanted. This meant they didn't get bored and used the whole hour really well. The venue has undercover picnic benches, so as this was a birthday treat we ordered a takeaway dominoes pizza that we collected from front reception. Staff were very pleasant and yet clear about the safety aspects of fun rings. Would highly recommend
12. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra Better - Gosling Sports Park
Good Afternoon
Thank you for leaving our Gosling Sports Park with such a nice review.
We are very happy to see you had such a good time and the birthday party was well enjoyed.
Your review will be passed on to the General Manager!
Thank you again and we hope to see you soon
Regards
Amir
The ski centre is fantastic, shame about the parking
The ski centre is fantastic. Both myself and children have learned to ski here. There is a great sense of community and brilliant instructors. It is quiet during spring and summer, and groups lessons have small ratios - this is the best time of year to learn. We often enjoy trips to the Gosling cafe afterward.
I have to knock one star off because of the parking charges. We have been caught out by a silly error, and too many fellow skiers have been caught too by not paying immediately on entry. Gemini parking are awful, they send the fine notices really late giving almost no time to appeal.
25. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Better - Gosling Sports Park
Good Evening Heather,
Thank you for your review.
We are very happy to hear that you are enjoying the Gosling Sports Park and the great activities they have available. We are very sorry to hear that you have received penalty charges from Gemini solutions due to non payment upon entry. Our car parks have notices around the area which clarify the parking procedure and how to pay so you do not receive a penalty charge.
Please accept our sincere apologies for the inconvenience caused during this time. We hope you can continue to enjoy this facility in the future without receiving any further penalty charges.
Kind regards,
Charmaine
Fantastic Ski Centre
My son and I started Ski lessons only 4 weeks ago, 1hr per week (Junior Ski school for my son and private lessons for myself) and already we are both skiing with confidence from the upper levels of the slope. The instructors are all excellent and very friendly. The centre is great value for money and I would highly recommend visiting. We have a great time each time we visit.
9. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Better - Gosling Sports Park
Hi
Thank you for taking the time to leave a review.
We are very pleased to see you are enjoying your skiing lessons at our centre alongside the instructors.
It sounds like you are both natural skiers!
I will forward your feedback to the General Manager.
We hope you continue to enjoy your lessons with us
Kind Regards
Amir
Need more fitness classes on weekday afternoons
Enjoy the classes but as I’m a Monday to Friday from 9am to 4pm member I think there should be classes in the afternoon. At present the latest one I do, if I can get on, is 12.30. Also it’s a nightmare trying to get on classes at 10pm each night - all classes are over-subscribed. Is there a plan to bring in more instructors or find a different space to hold larger classes?
23. november 2023
Svar fra Better - Gosling Sports Park
Good Afternoon Clare,
Thank you for your review.
We are very happy to hear that you are enjoying the Fitness Classes at the Gosling Sports Park. Our Fitness Classes are very popular and get booked up very quickly at 10pm in the evening. I am unsure if the centre intend to add further classes during the week so I will forward your comments for their attention. We hope you can continue to enjoy the Fitness Classes that you attend at the Gosling Sports Park.
Kind regards,
Charmaine
Gosling sports centre goes downhill
I have been going to the spa at Goslings for years and parking has always been free. However, now parking is chargeable. It makes the visit there just a tad too expensive for the benefit received, combined with the fact that recently facilities have not been working and I have seen mould growing near the shower area. Not clean. The parking change was made without notification and I was stung by Gemini parking with a £60 fine. The whole experience has put me off the place as it is yet another example of exploiting customers by private companies. I am now looking for a better venue where the facilities are cleaner and the overall cost including parking is reasonable. The place has gone downhill since Better took over. It should rebrand as Worst.
1. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Better - Gosling Sports Park
Good Morning Channing,
Thank you for your review.
I am very sorry to hear that you received a parking fine at the Gosling Sports Park. We do have signs in the car park which advise customers of how to register if they have a prepaid membership with us or if they are a non member, how to pay. We apologise if you were not aware of the changes, however we did notify our active members of the changes and put up posters around the centre for non members who do not regularly attend the centre. I have attached the link below to the information on our website which advises customers with prepaid memberships how to register and non members how to pay.
In regards to the issues mentioned around cleanliness, I will pass on your feedback for the attention of the centre manager so they can look into this and arrange a deep clean.
https://www.better.org.uk/leisure-centre/welwyn/gosling-sports-park/gosling-car-parking
Hope this helps.
Kind regards,
Charmaine
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