Sofia Booth was fantastic! She made the whole process seamless and was so lovely and accommodating throughout at Taskers. Excellent customer service and a pleasure to deal with. Highly recommend!
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Visited the amazing showroom on 10/07/2026 spoke to Colin who was so helpful. Returned the next day to purchase our fire, as we were so impressed with the service we received. Once again Colin was fa... Vis mer
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I am in love with my new media wall!!! Cannot thank Bespoke Fireplaces enough. The whole experience from start to finish was faultless, from ordering in Taskers, the communication in between, right up... Vis mer
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Had a gorgeous electic fire suite 890hd from Bespoke fireplaces fitted today by brillant workers Gary and Lee. They were very helpful and nothing was too much trouble. Excellently fittef and demon... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
The Costello Group Ltd Home to Bespoke Fireplaces, Bamboo Charcoal UK, and Valine Fires. At The Costello Group, we bring together three specialist brands to offer high-quality interior solutions for every style and budget. Bespoke Fireplaces Premium electric fireplaces, luxury media walls, and elegant marble fireplace suites, designed to transform your living space. Bamboo Charcoal UK Stylish fluted wall panels for the premium market, alongside versatile budget-to-mid-range options, including flexible painted wall panels. Valine Fires Affordable, high-quality electric fires available both online and in-store. We are the UK's Most Trusted Media Wall Company delivering Nationwide.
Kontaktopplysninger
Unit 5 Admin Road , L33 7TA, Liverpool, Storbritannia
- 0151 792 0091
- hello@thecostellogroup.co.uk
- www.bespokefireplaces.co.uk
5,0
Enestående
572 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very helpful and explanatory
26. mai 2023
Svar fra The Costello Group
Thank you for your review Phita!
5 star quality and service
The service was amazing from start to finish, we were told the date the fire would come the day after ordering, and couldn't fault how easy and quick the delivery was! The fire is absolutely amazing, we got the Panoramic 1500 with the luxe logs, worth every penny, blown away by how perfect it is! Couldn't recommend this company enough. We were contemplating finding a cheaper fire elsewhere but so glad we didn't and went with the fire we really wanted. We went with Bespoke Fireplaces as they clearly have a really good reputation for their quality and service, and also struggled to find a fire of the same quality for a cheaper price! Thank you.
15. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra The Costello Group
Thank you for your review Stacey! We agree the Panoramic 1500 is perfect, you definitely get what you pay for. What a fantastic review 🙌🏼
Lazio suite with panoramic 1500
What a great team,made a few visits to showroom to be 100% what we wanted, helpful all the way delivered by two great guys put it were we wanted as weren’t quite ready
2. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra The Costello Group
Thank you Ian, we are so glad you are happy with our team and your new Lazio Suite!
Super product
Super product, looks amazing, excellent service and smooth delivery - thank you
23. mai 2023
Svar fra The Costello Group
Thank you for a fantastic review Andrew!
Customer service was amazing
Customer service was amazing. We received a damaged fireplace initially and not only were they so apologetic, but they arranged for another fireplace to be delivered the next day and the damaged one to be collected. Would definitely recommend and know other people who have ordered from this company too and have said exactly the same.
9. mai 2023
Svar fra The Costello Group
Thank you so much Anna for your review. We are so glad our team helped so quickly!
Absolutely love our new fire place
Staff were really friendly and helpful and we absolutely love the new fireplace it is just perfect
16. mai 2023
Svar fra The Costello Group
Thank you for your review we are so glad you love your new Bespoke electric fire!
Svar fra The Costello Group
Thank you for your review!
Couldn't make up our mind which marble…
Couldn't make up our mind which marble fireplace to choose & they sent out a few videos of the fires in their showroom to help us which it did, delivery was on time the whole experience was easy.
We have yet to have the fire & fireplace fitted.
9. mai 2023
Svar fra The Costello Group
Thank you for your review Mark. What a great choice upgrading to our luxury marble suite!
Beautiful Fireplace.
Beautiful Fireplace.
Great service and information when purchasing. Delivery was when said.
Looks stunning very pleased.
30. mars 2023
Svar fra The Costello Group
Thank you for leaving us a great review. We are so glad you are impressed with our service!
Fantastic product, staff & company.
The sales team were fantastic and could not do enough to help us. Colin out initial contact was so helpful and meeting Matt at the Grand Design Show helped us with our final choice. And to top it all the delivery guys Steve & Andy were great also. The fire is now installed & even better than I thought it would be on my lounge.
29. april 2023
Svar fra The Costello Group
Thank you for your review! Thanks for visiting us at Grand Designs Live, we are so glad you found your perfect fire. The team are always happy to help!
Svar fra The Costello Group
Thank you for leaving us a review!
Svar fra The Costello Group
We are glad you are pleased with the service from our team. Thanks for leaving us a review!
Great choose of fires just what we…
Great choose of fires just what we wanted! Staff very efficient helpful and welcoming would definitely recommend them
Many thanks
10. april 2023
Amazing customer service really helpful…
Amazing customer service really helpful after care beautiful product
12. april 2023
ExcellentFrom start to finish everything went…
From start to finish everything went great ,the fire is amazing ,so beautiful ,if i had anything to say ,it would be that it could come with a few more logs ,but wow i cant stop looking at it 😁
10. april 2023
Great delivery drivers/product
Great delivery drivers! Great product! Love our new fire
10. april 2023
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