Bensons For Beds - Llandudno226 Anmeldelser 

Greet product and brilliant customer service

No comments

Jason was absolutely brilliant, got us to use the simulator machine to understand what preferences we have and advised us on what would suit best. He also updated me regularly with any price changes and what options we had available to us. Jason is a credit to the Llandudno team

First Victoria and then Jason were great, spending time and showing patience and humour in order to find what we needed and organising a suitable delivery date. They made things much easier for us.

Staff were so approachable, really nice I've already recommended Bensons Llandudno.

Excellent service. With special mention to Craig and Dawn who went above and beyond to help find the best mattress for me. 10/10 customer care, friendly, welcoming. Couldn’t be happier :)

Really helpful staff, listened to our requests and came out with a mattress that suit both our needs. It was our first time buying a mattress and the process was smooth and effortless.

The salesman was extremely polite and helpful and did not rush me. There was a great range of beds from which to choose.

Buying a mattress made easy with Craig. I had no idea what mattress I needed or wanted. A few simple steps with Craig and he helped to find the perfect one.

Right from us entering we were made to feel welcome and taken through all our requirements. We must have spent 30-45 minutes and no heavy sales pitch. Knowledgeable and happy to show us a wide selection of beds. We just had to check our timings (decorating/carpets) before we committed so we weren’t going to sign on the day, but the customer service continued right until we left the store. We were not made to feel like we were wasting anyone’s time. Phoned to place an order the following day though.

From the moment we arrived we was greeted by a member of staff ( Steph ) she was attentive to what we was looking to purchase and shown us around the store to the items we was looking for even though she was clearly busy doing other things around the store . Steph explained all of our options for our needs and deliveries and she clearly has a vast knowledge of everything in-store .we thank her for her patience and are really grateful she could find the time to answer all of our questions. As for the Llandudno store , it was clean and tidy with great members of all staff and a vast choice of beds mattresses and bedroom furniture . I would recommend as your first stop if looking for any of the above items .

Excellent Service, thank you Dawn and the team for making personal touches to the sales.
Looking forward to the new mattress

Very good, efficient. Organised delivery.

really good service just couldnt fault it

I was looking for pieces of furniture for my daughters rooms and the women who assisted us was very helpful. She proceeded excellent customer service. I definitely will be back in the future to grab furniture for some other rooms.

Craig was very helpful and informative. Showed us a variety of options.

Would just like to shout out Stephanie from Bensons in Llandudno, for her amazing customer service and just being such a bubbly person. My husband and I were shopping for a bedframe and a mattress for our first home and didn't have much of an idea of what to look for. Steph was brilliant, she was very informative and had a lot of knowledge about all the factors we should consider. We went away super happy with our purchases. Thank you Stephanie, you are a real credit to your team!

If I could score a zero I would. Received a text to say items would be delivered on 11th Aug 2025, the day we were going away on holiday, so I replied with a NO. They are then meant to rearrange the delivery date. Had an email on 7th to confirm delivery on 11th, so phoned suppliers Welcome Furniture to rearrange. They said I would receive a new delivery date. Received a text late on 11th Aug to say the items had been delivered but was told this was a mistake after a phone call. In fact the lady on the phone actually verified that there had been no delivery and that the items were now marked for redelivery. Received a message from my neighbour a day later to say that there were 2 boxes outside my door (been in the rain the night before), so this elderly gentleman kindly took these heavy items in. We now have a bed that's to be delivered in October, but we're popping to the shop asap to cancel the order.
Update 20.08.2025 - I appreciate the very short reply on here, however, a more personal apology would have been more sincere. This apology on here serves your purposes more than mine!