I used to think that Bensons were a bit downmarket but how wrong I was. Tried out in Bury St Edmunds store where manager was most helpful though we didn’t actually buy there. Ordered later online and... Vis mer
Beliggenhet
Bytt filialUnit 1b St Edmundsbury Retail Park, St Edmundsbury Retail Park, IP32 7BT Bury St Edmunds, Suffolk, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I visited twice, once to look and second time to buy, different staff each time and both very helpful and friendly, great mattress and great price
Selskapet har svart
Good delivery. 2 piece bed delivered with 2 different feet fittings. Customer Service stated unable to get new fittings for 8 days. Saved by Chloe from Bury St Edmunds shop who delivered despite CS t... Vis mer
Selskapet har svart
Used the Bury St Edmunds shop earlier this year. Ordered a bed, mattress and pillow. All supplied on the due dates and even offered an earlier date if preferred to receive the bed. Happy with the s... Vis mer
Informasjon om virksomheten
Om Bensons For Beds - Bury St Edmunds
Skrevet av virksomheten
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktopplysninger
Unit 1b St Edmundsbury Retail Park, St Edmundsbury Retail Park, IP32 7BT, Bury St Edmunds, Suffolk, Storbritannia
- 1284723184
4,8
Enestående
364 anmeldelser
Ber kundene om å skrive anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Bensons For Beds - Bury St Edmunds
We appreciate your feedback and are so glad our sales team was helpful without being too pushy!
Stewart - Team Bensons
Excellent service from the team
Excellent service from the team. Allowed us time to try out the beds. Stated a delivery date and bed arrived on time. Would highly recommend.
13. februar 2026
Svar fra Bensons For Beds - Bury St Edmunds
We're happy to hear that you received excellent service from our team and that your bed arrived on time. We appreciate your recommendation!
Great service
Great service. Kept up dated up until bed was delivered. Delivered and assembled by Andrew and Stephen who were very polite and once finished you wouldn’t even know they had been in the house apart from we now had a new bed! Store sales very helpful as well. Can fault anything.
9. februar 2026
Svar fra Bensons For Beds - Bury St Edmunds
We're happy to hear that you received great service and were kept updated on your delivery. We appreciate that our delivery team was polite, efficient, and respectful. Thank you for your positive feedback.
Phill went the extra mile to engage…
Phill went the extra mile to engage with us and advise on the right bed. Excellent service
3. februar 2026
Svar fra Bensons For Beds - Bury St Edmunds
We're happy to hear that you had such a positive experience! We appreciate your feedback and are so glad we could help you find the right bed.
Svar fra Bensons For Beds - Bury St Edmunds
Thank you for your amazing 5 star review.
We hope to welcome you back soon!
Megan at Customer Care
Great service
Steve, store manager was very helpful and friendly.
29. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bensons For Beds - Bury St Edmunds
We're so happy to hear that our store manager was helpful and friendly! We appreciate your positive feedback,
Megan at Customer Care
The delivery man done a very great job…
The delivery men done a very great job explaining everything I needed to know thanks benson
26. januar 2026
Svar fra Bensons For Beds - Bury St Edmunds
We're happy to hear that our delivery team member did a great job explaining everything you needed to know. Thank you for your positive feedback,
Megan at Customer Care
Sofa bed
The assistant was extremely patient and helpful with our purchase.
I would recommend your Bury St Edmunds store.
27. januar 2026
Svar fra Bensons For Beds - Bury St Edmunds
We appreciate you recommending our Bury St Edmunds store! We're happy to hear that the assistant was patient and helpful during your purchase.
Great customer focus
Great customer focus. From the ordering experience in shop to delivery, the communications were clear and followed through. Delivery updates were consistent and the actual delivery day couldn't be better with tracking of your delivery slot and a phone call 30 minutes before arrival. Delivery team were friendly and helpful. Definitely a 5 star service.
24. januar 2026
Svar fra Bensons For Beds - Bury St Edmunds
We appreciate you sharing your feedback. We're happy to hear that you were impressed with our clear communications, delivery updates, and the friendly service from our delivery team. Thank you for recognizing our customer focus!
All very professional and everything …
All very professional and everything answered
29. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Bensons For Beds - Bury St Edmunds
We're glad you found our team professional and your questions answered. Thank you for your positive feedback; we appreciate it.
Worth visiting for advice
Phill, listen to what I required from a mattress. He gave me 2 clear choices of brands, that would suit my needs. He gave me all the choices of payment. I liked that he did not try to hard sell. He said he can match price also. Gave me a good delivery time scale.
18. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bensons For Beds - Bury St Edmunds
We're happy to hear that you received clear choices and payment options for a mattress that suits your needs. We're also glad that you appreciated the no-pressure sales approach and price-matching option.
Delivery drivers good but the bed was…
Delivery drivers good but the bed was bent.I couldn't be bothered with the hassle of recollection and delivery as I desperately needed it then
16. oktober 2025
Svar fra Bensons For Beds - Bury St Edmunds
We appreciate your feedback. We're sorry the bed was bent and you were inconvenienced. We'll review this to prevent similar issues from occurring. Thank you for your review - Lauryn at Customer Care.
Brilliant experience from start to finish.
From the expert assistance and support instore by Phil, to the predelivery, delivery and expert assembly by Terry and Nigel, my experience dealing with Bensons for Beds in Bury, has been perfect and I can strongly recommend them to others. On top of that, they were about £300 cheaper than their competitors.
7. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bensons For Beds - Bury St Edmunds
We're happy to hear that you had a perfect experience with our team in Bury. We appreciate your recommendation and are glad we could offer you a better price than our competitors. Thank you for your positive review – Lauryn at Customer Care 💜
If in doubt, they have advice
What a fantastic experience, Phil was very patient, gave plenty of time with some really great pointers on things to consider, thank you for the advice.
Steve was patient too, despite other customers wanting attention.
We purchased and would recommend this store.
5. januar 2026
Svar fra Bensons For Beds - Bury St Edmunds
Thank you for your wonderful feedback Chris! We’re delighted Phil and Steve provided such patient and helpful service, making your experience enjoyable and stress-free. We’ll be sure to share your kind words with them!
Thanks again for your support—it means a lot!
Megan at Customer Care
@ the Bury St Edmunds branch ask for Phil Cody…
@ the Bury St Edmunds branch ask for Phil Cody - v knowledgeable, professional and helpful.
12. desember 2025
Svar fra Bensons For Beds - Bury St Edmunds
Thank you very much for your amazing 5 star review for Phil at our Bury branch! We will ensure this is passed over to him😊
Best Wishes,
Megan at Customer Care
Friendly efficient informative - excellent
Friendly, efficient, informative, excellent sales person and manager. In fact, the whole team.
28. desember 2025
Svar fra Bensons For Beds - Bury St Edmunds
We’re thrilled to hear the whole team impressed you with their friendliness and expertise! That’s exactly what we aim for. Thank you for your positive review – Lauryn at Customer Care 💜
Mattress Topper wasn’t sealed in box…
Mattress Topper wasn’t sealed in box and looked like it had been thrown around a warehouse. Had marks on it so didn’t look like it was new.
18. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Bensons For Beds - Bury St Edmunds
We appreciate your feedback and are sorry the topper arrived in less than perfect condition. We'll investigate to ensure our quality standards are maintained.
Megan at Customer Care.
Good all round
Quick purchase, good customer service, friendly and helpful delivery and assembly.
5. desember 2025
Svar fra Bensons For Beds - Bury St Edmunds
That’s music to our ears! We’re thrilled your purchase was quick and smooth, and that our team delivered with friendly service and helpful assembly. Thanks for letting us be part of your day—come back anytime for more good vibes and great service,
Megan at Customer Care
Excellent service
The shop was inviting and had a good range. The service was very good and the manager was attentive and informative
30. november 2025
Svar fra Bensons For Beds - Bury St Edmunds
We appreciate you sharing your feedback! We're happy to hear that you found the shop inviting and the service very good. It's great to know the manager was attentive and informative.
Best customer service for a long time
Team at the Bury St Edmunds branch are fantastic. Helped us to pick the right size and answered lots (and lots) of questions. Probably the best customer service we have had for a while and helped to fix an issue we were having with Wren - should have come to them first and shaved a lot of stress
2. desember 2025
Svar fra Bensons For Beds - Bury St Edmunds
We're glad you enjoyed your experience at the Bury St Edmunds branch! We appreciate you highlighting the team's assistance in choosing the right size and answering your questions. We are also happy we could resolve the issue you experienced. Thanks for your feedback.
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