Beginning Boutique Anmeldelser 501

TrustScore 3 av 5

2,8

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

You guys are amazing!! Received my new dress today when I went to post my return. It fits perfectly, I’m so happy I exchanged the first one. Your customer service and postage speed is phenomenal... Vis mer

Vurdert til 1 av 5 stjerner

Enviaron el pedido (que era para regalar) muy tarde, mintiendo, ya que me decían que estaba enviado pero la compañía de reparto (CTT) me decía que no lo habían recibido. Por otra parte, como se pued... Vis mer

Vurdert til 5 av 5 stjerner

I have never ordered from a company so efficient. Your customer service is outstanding! You fulfill your orders super quick and they arrive within a few days.. I would highly recommended your bouti... Vis mer

Vurdert til 1 av 5 stjerner

my daughter ordered some jeans £50, paid £10 delivery and mistakenly ordered the wrong size. As they are in Australia they wont cover the return which royal mail want £30 for, despite Consumer Right... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Dameklesbutikk
  2. Klesbutikk

Skrevet av virksomheten

Shop clothes online, dresses online and festival fashion. Express shipping, easy returns and Afterpay available. Australia's go-to online women's fashion store.


Kontaktopplysninger

2,8

Middels

TrustScore 3 av 5

501 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 70 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av to uker

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Beginning Boutique have excellent…

Beginning Boutique have excellent customer service!!! They were very helpful and understanding with my return and respond quick to emails :) shipping is also fast and have a good quality clothing. Will definitely continue to shop with them!!

10. november 2021
Anmeldelse skrevet uten oppfordring
Logoen til Beginning Boutique

Svar fra Beginning Boutique

Hey Lily, thanks so much for taking the time to leave a review. We are so glad that we could help you <3
xo

Vurdert til 5 av 5 stjerner

Incredible Customer Service and Wonderful Product Quality

I have always had such an incredible experience at Beginning Boutique with their products and cannot recommend enough. I am leaving this review specifically because I had ordered a dress that was so beautiful but just did not fit my body type right given the way the neck design was and requested assistance with a refund. Their US representative was incredibly helpful, calling me back within 20 minutes and refunding me for the purchase. I have never had such a smooth and helpful customer service experience as I've had here. I will continue to shop here as their product quality and customer service is top notch. HIGHLY recommend!! Thank you, Beginning Boutique, Heather.

5. november 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I am so pleased with Beginning…

I am so pleased with Beginning Boutique. I had kind of a rough time figuring out some stuff with returns, being that I'm from the US, and they were nothing but accommodating and helpful with any issues I had. Extremely happy with their customer service and the quality of items. Truly a company that cares about its customers and will go to the lengths to make sure they are satisfied. Thank you, beginning boutique! I would 100% shop here again.

27. oktober 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Amazing

Amazing! Great customer service ladies! Great clothes and super fast shipping! Thank you xxx

21. oktober 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Best customer service

Best customer service. I accidently put in the wrong delivery details for my order and they got back to me straight away with no issues and were more then happy to fix it. I had another issue with sizing and Nicole was more then happy to help me out and fix the issue with my order. Definitely will continue to shop at BB :)

6. oktober 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Amazing customer service

Amazing customer service. The little details theyve added to my order shows the true passion. Received my order the next morning too! so impressed. return customer for sure.

9. september 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

The BB team is really helpful and fast

The BB team is really helpful and fast. I ordered an item and it was out of stock and they were quick to contact me and resolve it. the team were so lovely. I will definitely be shopping here from now on ❤️❤️😊😊

8. september 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great service

I had An item that was out of stock and they managed to replace it. Great service and kind staff. Love the website

7. september 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Do not order from here!!

Do not order from here!!! I have had to deal with ridiculous import payments and overly priced shipping, I ordered a while ago for a special occasion and returned the items as I did not want them anymore. They give UK customers 20 days for the items to be returned back to their wharehouse. This does not mean 20 days to return them which is unbelievable as it takes about 2 weeks to be sent back so realistically you have about a 2 day return window!!!! So I was stuck with store credit which I did not want at all, I understand it’s the returns policy, however it is an outrage! I have never experienced such an unreasonable returns policy. On top off this I have used the store credit to order some really stunning clothes, yet completely unaware that on top of the shipping cost of £17, I am being charged £71 in import costs. I am stressed and frustrated as in no way can I afford this! After looking at some of the reviews on here and noticing people having the same problem I am annoyed I didn’t look sooner as I am without the clothes I wanted and potentially having to leave a lot of money I wanted to spend on clothes as store credit. I was advised by them to contact DHL to sort this out myself but If the same happens to me as it has with other people It seems DHL won’t be getting back to me anytime soon. Having to pay around £60 on top of the original order just for delivery costs and return cost. That is not including the potential return cost I have to pay once I decline the import shipment and send my order back. For about a month I have been stressed out just from wanting to order 2 dresses, I’ve ended up alot of money down and without no clothes from here. It’s really upsetting as their clothes are truly stunning just not worth all the additional costs and inconvenience!

22. august 2021
Anmeldelse skrevet uten oppfordring
Logoen til Beginning Boutique

Svar fra Beginning Boutique

Hi Sophie,
Thanks for taking the time to leave a review and I am sorry for disappointing you!
I am having some trouble locating your order, so are you able to contact us at info@beginningboutique.com.au or reply with your order number so I can look into this and provide you with a positive solution? xx

Vurdert til 1 av 5 stjerner

Very bad cheap quality clothing from…

Very bad cheap quality clothing from China

20. august 2021
Anmeldelse skrevet uten oppfordring
Logoen til Beginning Boutique

Svar fra Beginning Boutique

Hi Katherine
Thanks for leaving a review and I am so sorry to hear that you are disappointed in the quality of the clothing you received.
I am unable to locate your order number, so if you could send an email to info@beginningboutique.com.au with the details of your order and some feedback in regards to the product we would be more than happy to assist you with returning the item(s). xx

Vurdert til 5 av 5 stjerner

Amazing customer service!

Amazing customer service! Probably the best I have ever had from an online clothing store. Trisha was amazing to deal and really helped with my questions. I have left as a very happy customer who will return and purchase more from BB x

12. august 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great customer service!

I placed a big order from BB. Loved the pieces but had to return some items. On the site, it says you have to ask for a refund because their default method is gift card credit. I made the mistake of not specifying that I wanted a refund so I contacted customer service and they fixed it, very fast with no questions asked. I paid with Afterpay and they didn’t refund me the full amount so I contacted BB customer service again and they fixed it super quick again! The girls exchanged emails with me were super sweet and helpful. I would continue to buy from this business!

2. august 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I also made the mistake of trusting their descriptions and photos. When I received the 6 shirts I ordered, they were of poor quality/fit. They were described as sweatshirts but they are more like a kn

I also made the mistake of trusting their descriptions and photos. When I received the 6 shirts I ordered, they were of poor quality/fit. They were described as sweatshirts but they are more like a knit fabric that is cheap and shiny. The only one that was ok had a rubbery applique. all I wanted to do is to make a return Each time I contacted the company, I would be told an excuse and to be patient.i did investigation about their service working number fro customer service and i found this number which is NINE one nine Nine Three nine two5four four my attempt was successful I was able to get in touch with the company they were very polite and nice in helping to get the return details on my orde !!! They were very nice !!!Watch out! Be sure you know what you are getting if you buy from these sites. Read the descriptions and look carefully at the pictures better still Avoid!Watch out! Be sure you know what you are getting if you buy from these sites. Read the descriptions and look carefully at the pictures better still Avoid!Watch out! Be sure you know what you are getting if you buy from these sites. Read the descriptions and look carefully at the pictures better still Avoid!Watch out! Be sure you know what you are getting if you buy from these sites. Read the descriptions and look carefully at the pictures better still Avoid!

24. juli 2021
Anmeldelse skrevet uten oppfordring
Logoen til Beginning Boutique

Svar fra Beginning Boutique

Hi Sarah,
Thanks for leaving a review and we are sorry for any miscommunication or issues that you’ve had. We are always here to make sure you have a positive experience, so if you do have any questions, please reply to this message and we can help you from there. xx

Vurdert til 5 av 5 stjerner

Awesome customer service!

After receiving a oddly sized item, I reached out to customer service for some help. They responded in under 5 minutes and quickly put me through the exchange process to ensure quality control! I was informed every set of the way of what was happening & they were an absolute delight to deal with! The shipping was really fast & I love both the items I received. Would definitely recommend ordering through this company.

24. juni 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I ordered size 6 as I’m a XS and…

I ordered size 6 as I’m a XS and measuring 1m65 and really thin.

I saw in every picture and the information about the model who was 1m75 size 6. All the dresses are impossible to even get in and I’m really thin. I’m living in Switzerland and I already pay the shipment 20$ and the taxes 40$. I thought that i was safe with size 6 but not at all.

I always bought clothes in Australia sizes like saboskirt etc .. and never had any problem with no other brand, but yours the size is for 10 years old girls.

It’s really a scandal and I will never recommend your site to anyone and never again will I buy clothes from you guys!!

16. juni 2021
Anmeldelse skrevet uten oppfordring
Logoen til Beginning Boutique

Svar fra Beginning Boutique

Hi Julia,
Thanks for taking the time to leave a review and we are sorry to hear that you are disappointed with the sizing of your order!
You are never expected to keep any item that doesn't fit or that you don't love, so we've sent you a separate email to assist you with a resolution.
xo

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv