Good quality gifts well presented With out costing the earth. Prompt delivery. Been up dated on despatch and time slot delivery. First time ordering and re did another order Just to see they were g... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Good prices for genuine products. Fast delivery via Royal Mail, usually which is a reliable delivery partner. I have used this website about 4 times now and I haven’t had a problem once. I would highl... Vis mer
Ordered from here recently, purchased 3 fragrances 2 of which ive had before but one of them, hugo alive has no smell and if there is a slight smell is nothing like I know so I feel let down as lost m... Vis mer
Wife's favourite perfume so price was extremely favourable without the extra bonus of the gift pack. High Street retailers were offering just the perfume at considerably more cost. Delivery was fas... Vis mer
Informasjon om virksomheten
- Leverandør av skjønnhetsprodukter
- også i
- Butikk med hårprodukter
- Engrossalg av skjønnhetsprodukter
- Leverandør av kosmetikk og parfyme
- Parfymeri
Skrevet av virksomheten
Beauty Scent is a UK based online fragrance retailer, formed in 2020 with a mission to make premium fragrances, Haircare & Skincare more accessible, affordable, and easy to shop online. We are proudly owned and backed by one of the UK’s leading fragrance distributors, with over 30 years of experience supplying authentic perfumes and aftershaves across the industry. This long standing heritage gives us the knowledge, sourcing network, and expertise to offer customers a trusted and reliable shopping experience. All of our customer service team is 100% human and we offer free UK standard delivery for all orders over £40. At Beauty Scent, we focus on genuine branded fragrances, haircare & skincare at competitive pricing, and fast, dependable delivery, helping customers find their favourite scents with confidence.
Kontaktopplysninger
Fragrance Quarters, 80 Mosley Road, Trafford Park, M17 1LE, Manchester, Storbritannia
- 0161 541 8000
- customerservice@beauty-scent.co.uk
- www.beauty-scent.co.uk
4,0
Bra
456 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 15 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
First time ordering,item received the…
First time ordering,item received the next day!Amazing!
Will definitely shop again
Thank u!
27. november 2025
Poor customer service
I ordered a perfume as a gift, and it arrived on time. However, the box was dirty and slightly torn, making it completely unsuitable to give as a present. I contacted Beauty Scent as soon as I opened the package. I was kept on hold for 43 minutes and eventually had to hang up the phone. I tried again on another day and waited for 30 minutes without getting through.
I then used their messaging service, where I was asked to send photographs of the damaged box, which I did. I received an email saying someone would get back to me, but two weeks later, despite following up, I am still awaiting a response. Their customer service is appalling.
28. november 2025
Great service
Ordered a perfume gift set at a great price and used a code for free next day delivery.
The set arrived as promised in perfect condition. Great service, would highly recommend 👌 😊
10. desember 2025
Anmeldelse skrevet uten oppfordring
Avoid - fraudulent listing of items
It has now been 4 days since I have been chasing Beauty Scent to either send me the correct item or a refund. I managed to get through to their customer services line on one occasion (on other occasions was on hold for hours and no response!) and was told that they do not hold the item advertised and they are not sure why it is listed on their website - I paid £60 for this and instead they sent me a “travel kit” worth £37!! Absolutely shocking and clearly fraudulent advertising. This was a Christmas present and since I am travelling in a couple of days, I feel stuck with the situation. Please be aware - I will certainly not be using this company again.
11. desember 2025
Anmeldelse skrevet uten oppfordring
Buy from somewhere else
Items not received and what was was damaged - no customer help at all.
9. desember 2025
Anmeldelse skrevet uten oppfordring
Bought a moisturiser on offer
Bought a moisturiser on offer, postal costs were inexpensive and goods arrived quickly. Everything you want from and online shopping experience
6. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Beauty-scent.co.uk
Thank you so much for the lovely 5-star review. We’re really pleased to hear you found a great offer, that delivery was inexpensive and fast, and that the whole online shopping experience felt smooth from start to finish.
We really appreciate you choosing Beauty-Scent and hope to look after your next order soon.
Warmest wishes,
Customer Care Team
Beauty-Scent
Svar fra Beauty-scent.co.uk
Hi Agnieszka,
Thank you so much for the 5 stars, we really appreciate your kind words and are delighted to hear you’re happy with your experience.
Thanks for supporting us, and we hope to look after your next order soon!
Warmest wishes,
Customer Care Team
Quick delivery and good price
27. november 2025
Svar fra Beauty-scent.co.uk
Hi Martyn,
Thanks so much for the 5 stars, really glad to hear you were happy with the quick delivery and the price.
We appreciate your support and hope to serve you again soon!
Warmest wishes,
Customer Care Team
Svar fra Beauty-scent.co.uk
Hi June,
Thank you so much for the lovely 5-star review! We’re really pleased to hear you were happy with the service and the speedy delivery.
We appreciate you choosing us and hope to look after your next order soon.
Warmest wishes,
Customer Care Team
Svar fra Beauty-scent.co.uk
Hi Gary,
Thank you so much for the lovely 5-star review. We’re really glad to hear you were happy with the price and that your order arrived so quickly.
We appreciate you choosing Beauty-Scent and hope to look after your next order soon!
Warmest wishes,
Customer Care Team
Beauty-Scent
The products arrived but are dirty and…
The products arrived but are dirty and marked. I purchased these for a gift. I've been on hold, so far, for over 2 hours today trying to get through to talk to someone to get the gifts returned ir replaced.
1. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Beauty-scent.co.uk
We’re really sorry to hear your order arrived marked, that’s not the standard we work to at Beauty-Scent, especially when items are being bought as gifts. We completely understand how frustrating this must be.
Our phone lines have been extremely busy and we apologise for the long wait you experienced. Please email us directly at customerservice@beauty-scent.co.uk
with your order number and a photo of the items, and we’ll arrange a replacement or return as a priority.
We want to put this right for you as quickly as possible, and we truly appreciate you giving us the chance to sort it.
Warm regards,
Customer Care Team
Beauty-Scent
FIRST CLASS PERFUMERY SHOPE.
I have not been let down since I started purchasing from you.very reliable.Any one can afford,Rich or poor. Open to everyone.
24. november 2025
Svar fra Beauty-scent.co.uk
Hi Elizabeth,
Thank you so much for your wonderful 5-star review, it truly means a lot to us. We’re delighted to hear we’ve never let you down and that you find us reliable and accessible for everyone.
Our aim has always been to offer genuine fragrances at prices that make great scents available to all, so your words really hit home.
We appreciate your continued trust and look forward to looking after many more orders for you.
Warmest wishes,
Customer Care Team
Beauty Scent
I cannot get through to your phone…
I cannot get through to your phone lines?? I’ve tried non stop and emailed. I am not happy with my purchase. This is diabolical
1. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Beauty-scent.co.uk
We’re really sorry to hear you’ve had trouble getting through to us, our phone lines have been extremely busy recently, and we completely understand how frustrating that must be when you need support.
We definitely want to sort this for you. Please email us directly at customerservice@beauty-scent.co.uk
with your order number and a quick note about the issue, and we’ll pick it up as a priority and make sure you’re looked after.
Thank you for bringing this to our attention, we’ll do everything we can to put it right.
Warm regards,
Customer Care Team
Beauty-Scent
Friendly customer service
Friendly customer service. They aim to provide the best products. I love how easy and straightforward it is to order and the site layout is clean, clear and a breeze to navigate.
30. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Beauty-scent.co.uk
Hi Wanchay,
Thank you so much for the fantastic 5-star review, your feedback genuinely made our day. We’re really glad you found our team friendly, the site easy to use, and ordering nice and straightforward.
We work hard to offer great products and a smooth experience from start to finish, so it’s wonderful to hear that came through for you.
Thanks again for taking the time to share your experience, we hope to look after your next order soon.
Warmest wishes,
Customer Care Team
Beauty Scent
Top smellys and an easy order and…
Top smellys and an easy order and delivery 😀
29. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Beauty-scent.co.uk
Hi Jonathan,
Thanks so much for the brilliant 5-star review, love your wording! Great to hear the top smellys landed smoothly and that ordering and delivery were nice and easy.
Really appreciate you choosing us, and we hope to keep you stocked up with favourites.
All the best,
Customer Care Team
Beauty Scent
Great product and price
Great products and prices, delivery is fast as well!
27. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Beauty-scent.co.uk
Hi Nicholas,
Thank you so much for the lovely 5-star review, we’re really pleased to hear you're happy with your order, and the package arrived quickly.
Thanks again for taking the time to leave a review.
Warmest wishes,
Customer Care Team
Beauty-Scent
Super fast delivery
Super fast delivery, over the moon as they had my favourite makeup in stock.
27. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Beauty-scent.co.uk
Hi Sophie,
Thank you so much for the lovely 5-star review, we’re really pleased to hear your order arrived even quicker than expected!
Delighted to know you were happy with the service too. It means a lot to us that you’d order again, and we’d be more than happy to look after your next purchase.
Thanks again for taking the time to leave a review.
Warmest wishes,
Customer Care Team
Beauty-Scent
Didn’t like the smell
10. november 2025
Svar fra Beauty-scent.co.uk
Hi Fousan,
Thanks for taking the time to leave a review, we’re sorry to hear the fragrance wasn’t quite what you expected. Scents can be so personal, and some do take a little time to grow on you depending on style and strength.
If you ever need help choosing something closer to what you normally enjoy, just let us know, we’re always happy to point you in the right direction or suggest alternatives.
We really appreciate you giving us a try and hope your next pick hits the mark for you.
Warm regards,
Customer Care Team
Beauty-Scent
Perfume.
Narciso Ambree, Eau de parfum is a really lovely fragrance. I just wish it was not so expensive, since your company buys in bulk.
7. november 2025
Svar fra Beauty-scent.co.uk
Hi Maria,
Thanks so much for your review, we’re really glad to hear you’re enjoying the Narciso Ambree, it’s such a gorgeous fragrance.
We completely understand what you mean about the price. Narciso products are naturally on the higher end, even when we’re able to offer a discount. At Beauty-Scent, we only sell brand-new, genuine products, and we pass on savings wherever we can through our partnerships and sourcing.
Really appreciate you taking the time to share your thoughts, and we’re glad the fragrance itself has been a hit.
Warmest wishes,
Customer Care Team
Beauty-Scent
No customer serivce
Had an issues with my order- missing and damaged items. Its like messaging a robot that only knows set answers. Unresolved. Would not use this site ever again.
7. november 2025
Svar fra Beauty-scent.co.uk
Hi Clare,
We’re really sorry to hear you had missing and damaged items, that’s not the experience we want anyone to have, and we completely understand how frustrating it feels when you can’t get the issue resolved.
We’ve checked our system and it looks like our team requested the usual photos so we can investigate the damage properly. That process is there to help us put things right quickly, not to make things difficult, but we’re sorry if the replies came across as robotic or unhelpful.
Please could you email us again at customerservice@beauty-scent.co.uk
with your order number? Once we have the details, we’ll sort this as a priority and make sure you’re looked after properly.
We want to fix this for you, we just need the chance to do it the right way.
Kind regards,
Customer Care Team
Beauty-Scent
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