I’ve been with Beanz for around 6 months and regularly source my coffee through them. I am very appreciative of their customer service (their response time, ability to understand and solve my queries... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
...who wait. I bought a new Sage/Breville Barista Exoress and got a free two small bags of coffee via Beanz, wasn't happy with the outcome, wrong flavour profile due to a mix up on the site, an... Vis mer
Customer service is abysmal! Endless calls and emails and acknowledgment that they were wrong but still fail to honour their suggested goodwill gesture. False promises and lack of communication and fo... Vis mer
Eine Lieferung hatte etwas Verspätung. Mir wurden direkt im Express zwei kostenlose Tüten Bohnen nach meiner freien Wahl als Entschuldigung zugesendet. Super Service
Informasjon om virksomheten
Skrevet av virksomheten
beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz currently available in
Skrevet av virksomheten
- United Kingdom
- https://www.beanz.com/en-gb/
- Germany
- https://www.beanz.com/de-de
- United States
- https://www.beanz.com/en-us
- Australia
- https://www.beanz.com/en-au
Kontaktopplysninger
4,3
Enestående
700 anmeldelser
Har svart på 83 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Amazing care
Beans team took care of the issue right away.
They even went above and beyond sending new beans next day.
Thank you
14. mars 2026
Seems they don’t respond to emails
I tried to contact the team via email many many times over a two week period and no one ever got back to me. I copied in all the email addresses I had received emails from but still nothing! Very disappointed.
20. februar 2026
A very responsive and helpful customer…
A very responsive and helpful customer service team…… and great coffee!
20. mars 2026
Fixed my problem quickly and easily!
19. mars 2026
Beanz is a great service!!
Beanz is a great service!!! I love the selection, how I can change it up and try new vendors and roasts for each shipment.
I had an inquiry around a special bag of beans and Customer Service was super responsive.
Thank you so much!
18. mars 2026
Amazing customer services
11. mars 2026
Barista’s choice
We use barista’s choice and really enjoy it. The deliveries are on a schedule we set and match our preferences.
11. mars 2026
Refund hasn’t been provided and no one…
Refund hasn’t been provided and no one has reached out.
12. mars 2026
Svar fra Beanz
Thank you for your review and feedback. We do show that a specialist has escalated your case to help move your refund through for processing. We apologize for the delay and appreciate your patience while this is being completed. We're very sorry for the delays you've experienced. We'll work to get this done as quickly as possible.
Fantastic customer service!!!!
15. mars 2026
I had a great service experience
I had a great service experience. Resolved my issue quickly after acknowledging my initial email request.
14. mars 2026
They closed my case!
They closed my case!! My order has NOT been delivered!!!!! The order shipped on March 4th - I live in TX - and today it shows it's in St Paul Minnesota!!!! What in the world!? Open back up my case please.
14. mars 2026
Svar fra Beanz
Thank you for your feedback. We are very sorry for the delay with your order. While USPS is experiencing delivery delays, your tracking number does show that your order was released to the roasters and has begun moving through transit. We regret the inconvenience caused.
Happy customer! Beanz is the best!
The variety and quality of coffee is wonderful. Communication with Beanz is perfect, with emailed notifications keeping me up-to-date with ordering and shipping details. When needed, the customer service response is prompt and satisfying.
12. mars 2026
Fantastic support and friendly agent's
Fantastic support and friendly agent's. Had issues with my cashback payment. It took a while to resolve, but they persistent and kept me informed.
13. mars 2026
Super schnelle und hilfsbereite…
Super schnelle und hilfsbereite Menschen. Verlieren nicht die Fassung, auch wenn man erneut nicht voran kam.
6. mars 2026
Sehr freundliche und schnelle Antwort.
5. mars 2026
Good communication but little slow
Communications was good but the follow-up took a little longer due to many e-mails they received. They solved my issue and that was great.
11. mars 2026
Problem hasn’t been solved!
11. mars 2026
Svar fra Beanz
Thank you for your feedback. We do see a specialist reached out on February 16 to obtain additional information needed to clarify your promotion inquiry. Unfortunately, after a few weeks without a response, the case was closed automatically due to inactivity. We’ll resend that email request to you right away.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
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