Have used Beanz for years, great service and choice of coffee. We had a problem recently with an order (It was an issue due to the coffee company or delivery company) but Beanz rectified it quickly an... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Whilst the support I received from Customer Services was good, the whole process was a disaster and involved a lot of time on the phone and a number of emails. I ordered a lovely sounding coffee. Wh... Vis mer
I talked to Denise and told her I received my coffee order and that one off the bags had a cut in it and the beans were all over the bottom of the delivery bag. She replaced the bag and I’m a happy cu... Vis mer
Super kulante Reklamation. Ich hatte 2x Bohnen die meine Sage Barista nicht mahlen konnte. Es gehen scheinbar nur dunkel geröstete Bohnen. Die Ware wurde komplett erstattet bzw. Ersatzbohnen nach ei... Vis mer
Informasjon om virksomheten
- Kaffebutikk
- også i
- Kafferistere
Skrevet av virksomheten
beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz currently available in
Skrevet av virksomheten
- United Kingdom
- https://www.beanz.com/en-gb/
- Germany
- https://www.beanz.com/de-de
- United States
- https://www.beanz.com/en-us
- Australia
- https://www.beanz.com/en-au
Kontaktopplysninger
4,3
Enestående
742 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 76 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Amazing care
Beans team took care of the issue right away.
They even went above and beyond sending new beans next day.
Thank you
14. mars 2026
Seems they don’t respond to emails
I tried to contact the team via email many many times over a two week period and no one ever got back to me. I copied in all the email addresses I had received emails from but still nothing! Very disappointed.
20. februar 2026
A very responsive and helpful customer…
A very responsive and helpful customer service team…… and great coffee!
20. mars 2026
Fixed my problem quickly and easily!
19. mars 2026
Beanz is a great service!!
Beanz is a great service!!! I love the selection, how I can change it up and try new vendors and roasts for each shipment.
I had an inquiry around a special bag of beans and Customer Service was super responsive.
Thank you so much!
18. mars 2026
Amazing customer services
11. mars 2026
Barista’s choice
We use barista’s choice and really enjoy it. The deliveries are on a schedule we set and match our preferences.
11. mars 2026
Refund hasn’t been provided and no one…
Refund hasn’t been provided and no one has reached out.
12. mars 2026
Svar fra Beanz
Thank you for your review and feedback. We do show that a specialist has escalated your case to help move your refund through for processing. We apologize for the delay and appreciate your patience while this is being completed. We're very sorry for the delays you've experienced. We'll work to get this done as quickly as possible.
Fantastic customer service!!!!
15. mars 2026
I had a great service experience
I had a great service experience. Resolved my issue quickly after acknowledging my initial email request.
14. mars 2026
They closed my case!
They closed my case!! My order has NOT been delivered!!!!! The order shipped on March 4th - I live in TX - and today it shows it's in St Paul Minnesota!!!! What in the world!? Open back up my case please.
14. mars 2026
Svar fra Beanz
Thank you for your feedback. We are very sorry for the delay with your order. While USPS is experiencing delivery delays, your tracking number does show that your order was released to the roasters and has begun moving through transit. We regret the inconvenience caused.
Happy customer! Beanz is the best!
The variety and quality of coffee is wonderful. Communication with Beanz is perfect, with emailed notifications keeping me up-to-date with ordering and shipping details. When needed, the customer service response is prompt and satisfying.
12. mars 2026
Fantastic support and friendly agent's
Fantastic support and friendly agent's. Had issues with my cashback payment. It took a while to resolve, but they persistent and kept me informed.
13. mars 2026
Super schnelle und hilfsbereite…
Super schnelle und hilfsbereite Menschen. Verlieren nicht die Fassung, auch wenn man erneut nicht voran kam.
6. mars 2026
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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