Bass Pro Shops Anmeldelser 354

The worst online order process. I
placed an order for TMS-F70H on July29 for store pickup at 12:30pm. Had not received a order confirmation so I decide to call the store they confirmed
my order. when I arrived they did not have it so they shipped. it's August 6 and still have not received my item. And today I Placed another order for
SSVI5500701 MH at 3:17pm for store pickup. decided to call the store again because I hadn't received a confirmation on my order. I was told the receiving person was gone for the day and it wouldn't be confirmed until tomorrow. When I requested to cancel I was told that all online orders are processed by corporate and I would have to call them. Otherwise once the order was confirmed for pick up I would have to go in person to cancel. I ended up going into the store to purchase the item, rest assured I will never purchase on their website again.

Other than automated emails, there has no communication on my order. So when I called to cancel the order, I was told that the order had shipped. Still no tracking. Its like if you order, you're committed to the order whether or not they can prove that they shipped it. AVOID

Bass Pro's Tom Duray was on his game. Took very good care of me. It was unexpected to find someone that knew just what I needed.

The worst shipping time ever. I should of learned my lesson the first time. This is the 3rd order I placed on line and shipping is terrible. 2 weeks and I have not received items yet. They are in stock, but shipped the slowest way possible. I could of walked 3 states away and got it by now!!

I recently placed an order with Bass Pro Shop, both items were “ in stock” at that time. I used a gift card for a portion of the order, after approx. a week and not hearing from anyone from bass pro, our bank still showing pending. Just got a notice that the large/ more expensive item was no longer available ( very simple carhartt pants), they are not charging for that item, the other item has shipped out to us, the gift card used now ( I think) has a partial balance on it and I think my wife has thrown it in the trash after placing the complete “ in stock” order. We have been a customer of bass pro shop & Cabelas for approx. 30 years plus, extremely poor service start to finish.

Bass Pro Shop
Absolutely the worst on line shipping. My tracking number indicates my package is in another state for 7 days with Fed Ex and has not moved. Customer service is worthless and has no idea what to do and how to find my package. PLEASE DO NOT ORDER FROM THIS COMPANY

This review is not about BassPro. They (BassPro) are amazing!
This review is about the Bluegreen Vacation people that beg for your time and a check. DO NOT let them waste your time or TAKE your money. They offer you these exciting vacations that when YOU have time to go they are booked and you cant. Then when you call them to get your money back because Vacations are planned on YOUR time NOT THEIRS they will not give it back. SO unless you have $249.00 to just throw away, I would highly suggest you completely ignore their attempts to suck you in and steal from you! I am a single mother raising 3 kids on my own. This review is in hope to save another single mom or a family that really dont have money to give to these thieves!!

We have had several excellent experiences with Bass Pro and recommend them.
Fair prices, prompt secure shipping and excellent customer service.
However, their shipper, FED-LESS is the worst, slowest shipper in the country!

I'm new to Bass Pro Shops this is only my 3rd order through bass pro my order was stolen off of my porch I have picture evidence of the thief stealing my packages I called Bass Pro Shops they told me that I need a police report in my state you have to go through the automated system to get a police report it'll be 2 to 3 weeks before I have a police report That package was for my brother's 18th birthday that package is supposed to be insured then why is it so hard to get it replaced there's proof it was stolen

Very poor customer service...cancelled my orders many times for weird reasons...even blocked my gift card...most of the employees are irresponsible, they are not helpful to solve the problems...you have to call a lot of departments, waste much time on that..
I should have checked the reviews before placing the order..
Cabela's and Bass pro shops are of the same company, both of them are crapppppp.

Found the Hey Dude shoes online and had them as fast promised.

I purchased a boat from the Bass Pro in Grapevine Tx and had a terrible experience. My boat had to be ordered and i was kept in the dark pretty much the entire time. I had to call to find out if my order was processed or if the boat was even shipped. When i got there to pick the boat up I had to point out to them the trailer jack was damaged, the boat was missing a plug and the fuel gauge did not work. They told me the fuel gauge is not reading correct due to the boat not being level. They said it had 6 gallons of fuel in it. I refused to accept there bs response so they put more fuel in it and the gauge still read zero. They spent 45 min messing with it and got it reading . I got home and found out that the gauge is 6 gallons off which is significant because the tank is only 19.6 gallons. Also when i got home, i discovered they did not give me a key for my storage on the boat. So now i am dealing with trying to get a key. On my other boat purchases from express and skeeter, the boat came full of fuel and i had excellent customer service. A laughable thing is they didn't even give me a float for my ignition key. Small things such as a key float go along way to make the customer happy. Needless to say my next boat will come from a place that values the customer, not just their money.

I was wanting to purchase a 3 in 1 nosecone transducer for a ghost trolling motor from the Nashville location. I called to see if they had them in stock after the phone ringing for about 3mins. someone finally answered. The person I spoke with said I would have to call the Tracker marine center as they didn't carry it at the store so I did the person I spoke with said he was expecting to have some next week call back Monday. Called back Monday spoke to a lady this time she said they don't carry them you have to get from the store called the store the phone rang for over 5mins.this time I was told they didn't have it and didn't know if they would ever carry it.I did end up get from BPS online but only because no one else had it that place is a joke.

I would like to congratulate Bass Pro shops and Cabela's on what appears to be a genius diabolical selling technique. Last December, I took advantage of a 0% APR promotion to purchase about $650 in Christmas presents at Bass Pro Shops in Phoenix, AZ. Over the next couple of months, I couldn't understand why my payments were going against the 0% APR and not my 18% APR. According to Denise (TWV424) in customer service, that is because my payments go to the lowest APR first. The genuis here is that they can continue to charge the 18% APR on the balance that I thought I was paying and since I made the purchase before the end of my December billing cycle, that payment went towards the 0% APR also. Even more ingenious, according to Denise, I have no avenue to redress my grievance, and she cannot give out any information that might help me, as she said " It is up to the individual to do their own investigation". My hat's off to their organization. Oh, I almost forgot; there is a transcript of our conversation, but I can't have it. Congratulations, I never saw this coming. Moral of the story, pay off my Cabelas/Bass Pro card and cut it up. Use to love those guys.

Won't waste my time going in the place again, I keep swearing I'm thru with this place but I always gotta try one more time and they always leave me speechless. Notorious for lost leader items on sale they don't have, haven't had and have no plans on having. They've ran RCT warriors on sale for years and never have them in the stores, and don't have them available to ship. The associates in the stores are arrogant asshats. Not that its ok or acceptable to treat any customer this way but most gun stores don't snob you when your wanting to look at a $2600 benelli. But this bunch will, and have. I just went in to get a box of .45 defense loads for a new carry gun. While I was there I wanted to look at some scopes for my new Barrett M107a1. It was 8:30 and they'd pulled all the guns from behind the counter and everything was locked away and secure, but I guess they have some new policy where you can't look at a $2200 NXS or $3400 ATACR nightforce scope in the last hour the stores open, because I got told to get my ass away from the case and couldn't be in the area because they'd put the guns away. Well F bass pro shop !! Left the $50 box of .45 ammo on a end cap as I was leaving and my ass damn sure won't be buying a Nightforce scope there or a 50 cent licorice stick. I'm done with lost leader sales adds they never have, rude ass sales associates and managers that refuse to issue rain checks, and rude ass associates in general. I'll support my local small independent gun shops that appreciate a $2600 shotgun sale or $3000 optic sale. Never again will I set foot in this place !!!

Let me set the stage before I get into it.

I am a full time RVer traveling the 49 states fishing every state. I looked and compared and finally decided on the 106 PDL. What a great fishing platform. I then found it online at bass pro where I am a pro club member and ordered it on January 30 with the anticipation of receiving it on the 8-10 of February. Now I pay my bills immediately so once I purchased it through my pro membership (bass pro credit card) I immediately paid it off not thinking about the nightmare that was about to unfold.
The 8th came and went then the 10th and still no kayak. I called corporate bass pro and they said it shipped on the second. Now I must tell you that I move every 2 weeks and had allocated enough time for the shipment to arrive. Now I’m out of time and had to extend my time at the RV park that I was in and cancel my next RV park, the total cost of $1700. Which at the time I figured what the heck I’m getting my kayak that’s all the matters. Bass pro uses a shipping company by the name of ABF shipping for their kayaks. So I called ABF shipping to find out where my kayak was. They said they had a lot of crates in Dallas and it should be expedited for the 14th. When the 14th came and there was still no kayak I called them back and now they have lost the kayak. How can you lose 116 pound kayak? At any rate I have extended here and they have lost the kayak and bass pro just canceled my order. They are sold out now and I have $2000 of my money and I have no kayak and am out $1700 for extending and canceling my next RV park. I am beyond frustrated. My Google reviews get over 250,000 hits and I feel bad but I’m going to have to review bass pro and ABF shipping for this. I’m sure the people will see it and not order from Bass Pro. Also when I called corporate Bass Pro their reply was to offer me a $20 gift card a 1% hush-hush fee to try to appease me and make me feel better. I literally laughed and said that was a slap in my face it wouldn’t even put a gas in my truck to go to pick it up at Bass Pro. $3700 out of my pocket and no kayak.

Purchased 2 shirts online for a gift and they sent me the wrong size. Admitted it was their mistake but won't give me credit to purchase another untill I return the shirt. This will be way pass the time for the gift. Now I have to wait for a credit to purchase a shirt and on top of that pay for shipping? I will never shop here again!

Purchased a firearm from BassPro and I will not make that mistake again. Not a good place to purchase fire arms. All fire arm sales are final so their customers are left to twist in the wind. Don’t make my mistake, find a real gun dealer to purchase from.

I occasionally shopped at Cabela's before Bass Pro bought them. My wife noticed that I was a bit agitated when I got back in the truck the last time I was there and asked me what was the problem and I said that going into Cabela's was annoying because they have all these zombies with microphones walking around looking over your shoulder, it starts at the door with 10 of em standing there and you can't even look around in any department without someone watching you. Then you are prodded to give your phone number, every one knows they sell the numbers... and they'll tell you how crazy you are for not giving it to them cause it's only for returns etc. I have never been arrested or in jail but I get the general feeling of being in an unfriendly and suspicious environment and believe it or not that's what I feel like in BassPro, its no different than Cabela's was. I have told my kids to stop giving me gift certs from BassPro cause thats the only reason I would go. All their stuff is over priced and half junk. The fish tank and atmosphere were kinda cool the first visit but that wears off quickly.

If you want a company that can get your item ordered a week after you actually order it and get it in store in just over a month.... These are your guys. Nobody can beat this company's mediocrity, so don't even try. Really, and I mean this enthusiastically, they are operating at the pinicle of one star service..... I would say that they are so one star, that other one star companies should feel ashamed at their inability to compete with this titan of useless supply chain managers and CSRs. Brava, Bass Pro Shops and Cabelas. You have set the bar high.