Aveda Anmeldelser 

After several long phone calls, I was finally offered a refund of 20% off my order, that was originally offered by Aveda as a first time purchaser. The discount was not applied as I had samples in my basket and so that apparently negated the offer. Problem was, I did not add these samples, Aveda did, and there was no way I could remove them! After 3 long phone calls, the woman FINALLY agreed, "as a goodwill gesture" to refund the 20% (and only after I told her to cancel the order immediately). My order of £154 should have meant a 20% refund of £30.80. What I have actually received is just £23.10. There is no point trying to call again, it was like banging my head on a brick wall. Needless to say, I will not recommend or buy from the company (or indeed Estee Lauder) again. The items will be returned as soon as they arrive. Dreadful customer service - and I wish I had read the reviews here before I started this waste of time debacle.

UPDATE: Despite Aveda asking me to contact them by email, which I have, it's clearly just a ploy to make them LOOK like they care about customers. No reply whatsoever...

I just ordered a $72 jar of Tulasara Firming Sleep Masque - and when I opened the jar, it looked like the product had been used - 1/3 of it was missing and there was no secondary cap under the jar lid. I routinely order this product - for years - and I've never had this happen. Trying to get it resolved but the chat is offline until 10 a.m. (doesn't say what time zone) and a return is a PITA. I will have to reorder the product, wait for it, then hope I don't get a bad jar again. I ordered direct from Aveda, as I always have, again, for YEARS. I have accumulated a lot of points over that time. This is so sad. I recommend this product to my friends and family all the time. How this situation is handled will determine if I continue to use it and recommend it. *Rather than go through the online return process, I called Aveda and they are sending a replacement jar - recommending I throw away the defective product.

Leider kann ich keine minus Bewertung abgeben. Produkt Video hat gezeigt das produkt was ich wolte. Bekommen habe ich billigen Schrott. Bestelt würde mini Staubsauger mit ausblasfunktion 3in1. Bekommen habe ich mini Staubsauger 2in1 ohne ausbasfunktion und mit der kraft die nicht mall ein m&m reinsaugt. Das aind einfach Betrüger. Zurück senden kostet mehr als das Produkt und damit rechnen die. Nie wieder

I wish I could rate Aveda zero stars. The customer service is TERRIBLE. They repeatedly shipped orders with missing items and they will not correct their mistakes. Phone calls with customer service are totally useless. There is never a response from written attempts to contact them. It’s so bad, I think they are intentionally working to anger and disappoint customers. I wish I had seen the many poor reviews before I ordered from Aveda. Lesson learned.

Updating my review as I contacted support, they offered 2 day free shipping and still managed to not send the order correct with the free 2 day shipping. I wanted to follow up with a better review, but it still stands as terrible service. Don't bother with a second attempt with this company. They care pretty little about the customer.

I placed an order online for same day shipping. It was for a going away gift for a coworker. I placed this order in the morning and their policy is, if placed prior to 3pm will receive same day shipping which I paid for. They also state will notify you immediately if any issues with the order and it can’t be shipped. It is almost 8 o’clock at night and I did no received the order I had to reach out to Aveda. They said they had no idea where the order was. I let them know. I’m now out a gift and the money they said there’s nothing they could do but refund the money 3 to 5 days from now. I will not be ordering from them online and would caution anyone else not to order as well. They don’t care where your order is and they have no concern if shipped on time. When I let the agent know, this was pretty stressful as now everything is closed. The coworker will leave early tomorrow morning and no time to get anything else. I would have gone myself today if I had known they were so terrible with customer service and peoples packages. looking at the reviews this seems to be the standard.

I do wished I had read these reviews before placing my first an order online with Aveda.

My experience mirrors that of many other people. When my order arrived there were missing items. I then used the WhatsApp process which isn’t very customer friendly. I had to chase a response and when eventually they did respond I was informed I would have to wait a further 5-7 days for my order, plus the free sample I had now ordered was unavailable.

I won’t be using again. I was expecting so much more, especially from a product I’d perceived as being a luxury brand.

Poor customer service. No despatch email or any news about order placed 4 days ago. Tried to do live chat but it's unavailable. Nothing either from their courier (and I have checked spam/junk ). Unless you have signed up to an account it's very difficult to get any information about your order. Hopefully the goods will eventually get here otherwise its £80 lost.

They raised surprises in the product. I have used for years and years. They're making you buy it in a tiny little bottle of five ounces which I use in one Application. I'm so disappointed that they are not selling larger sizes. It is ridiculous and I've seen so many reviews that people are never gonna order to give. And I'm joining that I'm never, ever ordering it again. I'm so mad. I'm going to have to find another product. And i'm going to start doing my research Tonight and i'm finished with you

Ich vermisse das alte Color Control shampoo. Es hatte so gut gerochen, das Neue riecht furchtbar es riecht nach Obst… und die Textur ist nicht mehr wie früher. Echt schade. Ich hoffe, das sich das ändert.

Ordered 3 products from them over a month ago. AvedA sent product to my old address. Called 4 times customer service assured me they would send my order to me. REMEMBER they got their money in December 2023. It’s almost February 2024. No product and no refund AND no service. Got transcripts my first call but the other 3 reps ever sent me the transcripts. Called today asked for manager was told someone would call me within an hour. It’s been 3 hrs still no phone call. I’m going to report them to every place I can. They stole my money and there is NO CUSTOMER SERVICE.

Wirklich interessant zu sehen, wie Aveda reagiert, wenn man auf Trustpilot eine schlechte Bewertung abgibt (siehe meine Bewertung unten und den dazugehörigen Kommentar von Aveda): Sie fordern einen auf, eine Email zu schreiben, damit man von Ihnen Hilfe erwarten kann. Schreibt man eine Email bekommt man allerdings statt Hilfe eine Aufforderung eine Umfrage mitzumachen, um den Kundenservice zu bewerten. Interessante Strategie. Hilft nur dem Kunden nicht.

I have been using Aveda products for over 25 years. I have seen the quality of service going down since the first change of hands when it was bought by Estée Lauder.
Things have been going downhill with their customer services rapidly. I am a few points below Tier 7 of Aveda Pure Privilege and recently I have reacted to the Shampure Shampoo (1 L size), either a change of formula or my scalp has changed. Either, but the way I was treated, by a pre Madonna, when I raised the issue was horrible. They don't read emails and they miss replying then suddenly the customer is accused of being a con. whereas they are an absolute disaster. They cut costs by hiring junior people which change at almost the rate we change our socks, they don't train them and then they put them at the face front. Horrible service. Anyhow, their loss.
*NB: folks, do to be fooled by the reply asking to contact them for a resolution. They are a waste of space and an insult to all credible businesses. My advice, avoid. Plus their products are full of chemicals, not as advertised. An absolute con artistry. Avoid, avoid and this is not an individual case at all, read the other reviews to confirm how bad Aveda are.

Versprochenes Gratis-Produkt in Orginal-Größe war der Lieferung nicht beigelegt. Kontakt mit Kundenservice aufgenommen - angeblich war das Produkt "vergriffen". Entgegenkommen war ein 15 % Rabatt-Code. Das ist ja lächerlich ;-) Anscheinend bin ich kein Einzelfall, wenn man die Bewertungen hier so liest.

Ordine effettuato il 30 novembre. Dopo quasi 1 mese ricevo chiamata del corriere che stava consegnando in ufficio, ormai chiuso per vacanze di natale. Mi dice che lascia la merce a un punto di raccolta e mi invia un QR code per il ritiro. Non ricevo nessun QR code. Chiamo assistenza Aveda mi rispondono che loro non sono responsabili delle spedizioni e che una volta consegnata la merce al corriere sono fatti del cliente. Chapeau, per essere estee lauder, un servizio davvero pessimo

Good day

Trust that this finds you well

I would like to express my frustration with regards to your poor service .

The phone was supposed to be delivered on the 6th of December and yet we are on the 14th of December and yet still nothing

The tracking number you provided is none existing and I am unable to track it.

We are traveling outside of the country next week ane we still don't have the phone we purchased.

This is huge inconvenience my business is on hold due to not having a phone. My business is suffering a loss without a phone

Kindly advise when the phone will be delivered and should not be later than next week Wednesday as we are tavelleng out of the country.

I ask that you if your unable to deliver the phone you refund us the market value of the phone so that we can buy at our local store to travel with the phone next week. You can also buy it locally.

Your urgent response and cooperation will be highly appreciated.

May i please have your contact number in your response to this.

Regards
Your unhappy and frustrated client

UPDATE: AVEDA has since made their wrong right. Thank you Aveda.

0 stars!!!
They send orders with cheap curiers, I placed 2 orders on black Friday, both lost!
They had advertised 25% sitewide and one 200 ml bottle shampoo free if you purchased over higher amounts.
And additionally 15%procent off for new costumers wich I additionally get and appplied on my order on their website!
When I called them, they said this is not possible must be website mistakes, they can't resend my orders because everything is out of stock and only one discount can be used verbally, but technically it worked on the Website
Also free bottle of shampoo can't be offered anymore....Subject to availability....
They either can't locate my orders as the courier marked them lost in transit!
They left me just with a refund after 2 weeks of waiting.
Waist of time because they didn't offer a discount code for next purchase or anything 😒....just refund and apologies
They are not honouring they're offers on their own website!Terrible!
Costumer service is badly trained, bunch of time waitsters and unknowledgeable

Worst custom service- package NOT delivered and Aveda does NOTHING
This 2023 black friday sale I ordered a bunch of things worth almost $200 on the Aveda website to try, I was very excited. But my package didn't get delivered with UPS though on the tracking it says it did. I contacted Aveda custom service and they asked me to contact the carrier myself, and they can not re-fund or re-ship my order, this is the worst custom service I've ever had. I'm not a scammer lying, all the other packages I bought were fine. The carrier says contact the sender which is aveda... what a joke.. Will never buy again and advise everyone to do so.

I was shopping on their UK website for Black Friday and there was an offer for a free gift (hair brush) after you purchase a certain amount. The offer was meant to last until end of 26/11 but for some reason when I tried to place the order in the afternoon, the offer expired and switched to something else, even though the free gift was showing as in-stock on their website. Tried calling them but was told the item is now out of stock and there's nothing they can do.

Horrible experience online! I regret placing my order. The website is nonfunctional. I changed my billing address upon checkout to match my card details, and it automatically changed my shipping address. I called customer service and they are not able to do anything (claiming I have to wait for a tracking number). The customer service team were unprofessional and unhelpful to say the least. Contacting my bank for a full refund.