AU Warranties Ltd Anmeldelser 

Haven't heard from them in days, telephone team can't help, no one seems no what is going on seems like a massive scam. Waste of time, rubbish company, don't use them.

Bought a nice car for my son for £10K and decided to go for the top 12 month warranty offered (Absolute) for piece of mind.
Fault light appeared after 9 months, so took it back to the garage, they agreed a fault needed rectified with the engine control system, they made the claim costed at £1500 to AU Warranties. All straight forward.
AU Warranties declined the claim stating that the items (sensors) were not covered under warranty? They said it it states this in the booklet. I cannot find that despite several times looking.
Called them and ended up in a game of snakes and ladders, whilst being narrated to page 15 for a part story, then being referred to page 18 for a hidden ladder which takes you back to page 12 in which, if you were a mechanic you may understand that all sensors are not covered, unless, oh no, possibly, definitely maybe.....
In short, there are loopholes everywhere in the policies and I would have never bought it had I read a review such as this. I can only hope someone else's child doesn't fall into this expensive trap of you having to fight your corner with a 'computer says no' policy gatekeeper.
I thought a warranty was there for when you are in trouble and need it? not this one.
To top it all, when i was explaining that I had nowhere to turn to, That I believed I am right, that I wanted a proper written response as to why it was declined so that I complain to the trade bodies and put the situation factually on Trustpilot, as this is my only recourse.
I was told that I cannot threaten them with bad reviews and they hung up.....
What else can i do as a consumer with a massive headache?
A nice way to end an awkward call i think.
Avoid!

PS - I have waited 24 hours before writing this as I naively thought that the management would contact me as requested earlier in the call, and I wanted to give them time to review the recorded call and to contact me, I also didn't want to write a rushed, reactive review.
I am more than happy to edit this review with a happy ending if AU Warranties wish to apologise and re-engage with me. Let's see if they see sense.

I’m so disappointed with the service I received from AU warranty. When my car's turbo needed fixing, I assumed my warranty would cover the cost, but I ended up having to pay £400 extra out of my pocket. When I called the company to understand why, they explained that since my car is second-hand, they only fund repairs with second-hand parts from places like eBay, rather than covering the cost of new parts. This was never made clear to me when I took out the warranty.

To add to the frustration, they also said that the repair would only take an hour and 15mins, but my mechanic was certain the job would take about 3 hours. It felt like they were trying to cut corners at my expense.
Overall, I expected much better service and transparency. I would not recommend this warranty company to anyone looking for real peace of mind.

Updated review - after being turned down for work carried out on my car now my warranty is unlimited but wheel bearings have a 60000 ( my car was sold to me with 113000 on it ) and now the battery I had to pay to be replaced which they now admit was covered well I bought a more expensive one then they would of replaced my old one with and also wants me to ask the garage for the original receipt when they purchased the battery

Had a horrendous experience with AU warranties! There basic policy is £450 for 12 months! You’re only allowed to make 2 claims with a maximum of £500 a claim!!!

They always claimed parts were cheaper up north, so refused to pay price for parts! Plus they sub contract there number out so they don’t have to deal with annoyed customers! They have no spine and are cowards!

Great service from great guys, would highly recommend AU warranties, 5 star service from these guys

High quality reliable service, highly recommend.

Terrible, took out their premium cover. Made a claim for failure of central locking. They won’t cover it as they say it is wear and tear, what is the point. Don’t waste your money with these people.

I bought a used car from a dealership the previous month and was being deceived by the salesman who initially promised me a 15 month warranty on the vehicle, however after 6 weeks and repeated follow up calls with the sadistic individual all efforts were exhausted, therefore I reached out to Kyle and explained the entire situation, who immediately escalated the situation to his boss Chris. Kyle followed through with the issue promptly, diligently, and proficiently. Luckily for me Chris was in the area doing an audit on that specific dealer and stepped in to the office, got my warranty immediately activated from the dealership. If it wasn't for Kyle's impeccable and passionate customer service skill, I would still be without warranty for the car and continue to be in immense distress because of the common swindling dealer. If ever in need of customer service from this company, I would highly recommend and refer to Kyle, as he went above and well beyond the call of duty to rectify my matter and on the SAME day !! He is a true asset to AU and a very kind hearted individual to say the least. Thanks and best of luck with all your future endeavors !

I have taken the standard cover for my C class MB 2015 model and was told the engine and gear box is covered. There was an oil leak and the MB service people found that the Vac Pump is having a hair line crack. AU warranty refuse to pay the cost saying it is part of wear and tear. If this is the case, why one should take warranty! It's a terrible company and very awful.

We had warranty on our car when we bought it - the car had been fantastic, so never thought twice about the cover. However, as soon as we travelled to France, the engine light came on and the 4WD wouldn’t work. We contacted AU and explained the situation - they were so helpful, responsive and professional. We took the car to a garage which was only open that day as due to close for Xmas and we were in the Alps so needed the 4WD. The garage communicated with AU, the finance was all sorted and the car was fixed that day. We cannot rate AU highly enough - they made our Christmas by removing all of the stress of a broken down car - thank you so much.

I am a small independent garage/Car Sales company based in Bury, Greater Manchester. Thier customer's car had a failed waterpump and thermostat housing and responded with 48 hours with an approval, less some deductions for the cost of the parts. Thie customer has to pay the difference, but overall a very good company to deal with.

Really quick process from start to finish. Had purchased the car from a second hand dealer with a warranty, had an issue a few months later with the warm weather, needing my AC fixing, registered a claim and this was acknowledge in minutes with a phone call from Kyle and an email with the full breakdown and process of what needs to be done, asked to get a quote from a local garage of my choosing, which is really handy, for walking home / getting a taxi etc. Had the diagnostics done and sent the quote over to the supplied email address, another reply within minutes from Kyle, great service, was told to wait for 2 hours until a decision was made on my claim, received another call and email saying my claim was accepted and was told they had also informed my repairing garage of this, arranged a time and date for the repairs, AU asked me to get an invoice over to them for payment, this was even paid before the work was finished, absolute amazing service from start to finish. Would highly recommend.

Having bought AU warranty with a car purchase in February 2022 I rang up today to query about a repair I needed doing for a turbocharger with failed seals. Spoke to a women in the morning that said she would get someone to ring me back 3pm still know phone call. I rang back and spoke to another women who said they will get someone to ring me back because she didn't know. 2 minutes later i got a phone call back and was told Turbochargers are not covered with Standard cover. So I told him that I had the handbook Infront of me and that it clearly says Turbocharges were covered under the standard plan.
This is when his attitude changed. So I was then told Brand New Turbochargers are not covered because of cost {no mention of this in the handbook either) and because of the vehicle but reconditioned ones MIGHT be covered depending on the claim but he couldn't say they would cover it but yet the handbook states they do cover them. Now remember they won't reimburse you for the diagnostic charges so they expect you to pay the garage direct but there's no guarantee they will cover the item that needs replacing even tho it states that they will. So you could be left forking out for a repair because you have know choice because your car has been stripped down to diagnose the fault. False advertising at its best. I've always been cautious of using Car warranty companies and this company has proven why you shouldn't. Avoid at all costs

Update - Emailed their complaints team on 10/08/2022. They emailed back to ask for details which I sent and I haven't heard back since. Will be sending details onto trading standards for mis-sold product.

DON'T USE Got standard cover which said suspension was covered then my shock absorber broke and that apparently is not covered as as they said wear and tear absolute joke so after paying 600 pound for cover it looks like I will be going to the financial ombudsman DO NOT USE SCAM COMPANY

Been told today that my claim as been refused.
I found I ut that your only allowed to claim with no more then a £1000 a year.
I believe my claim was refused because it was for £14,085.
When I buy another car, i will check it ant with AU WARRANTIES!
Also it took them Three days to get t back to me, that they won't be accepting my claim. No surprise there.

Very poor service, unclear terms to wriggle out of making payment.

Brilliant professional company nothing was to much trouble and always on hand to help with questions

DO NOT USE THIS COMPANY - They produced a cover note for 3 months warranty & I constantly asked for breakdown or what was covered etc. This was never provided after several phone calls and emails. I advised them I would take this further via small claims as I didnt think it was a valid cover & I received the following response and still refusal to provide documents. They have also cancelled the cover 1 month early.

From: Auto Union
Sent: Wednesday, 9 March 2022, 17:02
To: Colette
Subject: Warranty Enquiry

Good afternoon,

Please note the below threatening communication that we have previously received.

We will no longer be looking to provide any warranty protection on your vehicle after your expiry date of the 13th of March 2022.

Thank you.

11/03/22 - since my last post they have sent the details and now confirmed the cover is for another month?? I still have many questions as to why it took them so long to produce the breakdown of the cover (2 months) and why they dont think its acceptable to threaten legal action, advise i will go viral if information not provided. I also told them I believed the policy was fake.! They never responded to this email unti I chased up another 3 times & I even advised if all details in order I would like to extend policy but this has been declined due to my comments. I think is strange behaviour as i am sure anybody in this position would do the same. We have a claim to make so this will be interesting as they have refused cover going forward after 13th April (earlier email said 13th March)

Further update after your response 18 minutes ago - it is 100% a true reflection and i have all emails to back this up. If you did provide this by SMS on the date covered was started why did you refuse to provide the information again? I constantly asked until i got extremley frustrated. Please post my emails I am sure anyone that see them will be able to understand how i am becoming more and more annoyed & frantic about the whole situation.

Didn’t quibble my claim was paid within the hour and straight forward to use.