Autoguard Warranties Ltd (United Kingdom) Anmeldelser 

2 212
•
TrustScore 4 av 5

4,0

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

We had only very recently picked up the motorhome and so the warranty was just a week or so old. Late Friday night, leaving for Spain the following Monday and the engine management light came on... Vis mer

Selskapet har svart

Vurdert til 4 av 5 stjerner

Process is lengthy and feels complicated. Needing to get the quote from the garage, then getting the garage to forward to quote, then having to wait for the process to be accepted then having to book... Vis mer

Selskapet har svart

Vurdert til 4 av 5 stjerner

This co is good but,they make it extremely difficult online for elderly customers. If you go through their process you’ll be off the road for weeks. Best business plan is,make the claim,get it sorted... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I’ve had a really positive experience with Autoguard. The team were very helpful throughout the whole process and kept me updated when dealing with my warranty claim. They were quick to respond to m... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Biltransportservice
  2. også i
  3. Bilforsikringsselskap
  4. Forsikringsmegler

Skrevet av virksomheten

Autoguard Warranties Ltd is a business to business provider of extended warranty and insurance services to motor dealerships. We take care of the financial liability a motor dealer has when they sell a used vehicle, in addition to creating upselling opportunities that benefit both dealership and customer alike.


Kontaktopplysninger

4,0

Bra

TrustScore 4 av 5

2k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 78 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,0

Alle anmeldelser

(2 212)

444 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

I bought the car 2 months ago

I bought the car 2 months ago. Trying to find a garage to fix my car . They don’t cover for problems that were already diagnosed in the car before I buy it . They don’t cover nothing. I feel unsafe to drive my car and I can’t afford to fix these problems. I suppose to have guarantee for my car . All lies . The problem was in the car . I found it out in motorway when my car wasn’t stable and the brakes make a big noise all the time .

29. april 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Autoguard Warranties Ltd (United Kingdom)

Hi Jorgestjan,

Thank you for taking the time to share your feedback. We’re sorry to hear about your recent experience.

After reviewing your repair request, it has been declined as the issue with the shock absorbers has been identified as a leak, which falls outside the coverage of your Repair and Maintenance Plan. Full details of these exclusions can be found on page 10 of your handbook.

Additionally, the concerns raised regarding the brake system (discs and pads) relate to components that are classified as consumable items. These are specifically excluded under the terms of the plan, as outlined in the same section of the handbook.

With regard to the front suspension arm showing excessive play, this is typically caused by worn or damaged components such as rubber bushings, failed ball joints, or impact-related damage (e.g., potholes). These issues are also not covered under the plan.

We understand that this outcome may be frustrating, and we aim to be as clear and transparent as possible about what is and isn’t included in your coverage.

Please note that all repair requests are assessed on a case-by-case basis. If you have any further questions or would like clarification, we encourage you to get in touch.

Kind regards,
Autoguard Warranties

Vurdert til 1 av 5 stjerner

Misleading and deceptive company

I’m disappointed with Autoguard Warranties. I purchased their premium warranty in good faith, and they were fully aware of my car’s age and mileage at the time of sale. However, when I needed to make a claim, it was declined based on those exact factors.

This feels extremely misleading. If my vehicle didn’t meet the criteria, that should have been made clear before I paid for the policy. Instead, I’ve been left out of pocket with a warranty that doesn’t deliver when it matters.

Overall, I feel misled and would not have chosen this warranty had I been given the full picture upfront. I would not recommend.

21. april 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Autoguard Warranties Ltd (United Kingdom)

Hi Jay,

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

If you'd like for us to look further into this, please let us know your vehicle registration.

Kind Regards,
Autoguard Warranties

Vurdert til 5 av 5 stjerner

Autoguard warranties great

Autoguard warranties great, they have an app which is easy to use. Paid out in quick time

24. april 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review, Raj! If you haven't already, we would greatly appreciate it if you could rate our App too!

Vurdert til 1 av 5 stjerner

Waste of money

Don’t waste your money the list of exclusions and reasons you are not covered are very long

23. april 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Autoguard Warranties Ltd (United Kingdom)

Hi Phil,

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

If you'd like for us to look further into this, please let us know your vehicle registration.

Kind Regards,
Autoguard Warranties

Vurdert til 5 av 5 stjerner

Excellent service and highly recommended!

I’ve never purchased a warranty before but I have to say I was very impressed by the business during a recent claim! I had a claim approved that my garage said was normally excluded by other providers! The staff were very helpful during a call and I was over the moon when my claim was approved as it saved my a fortune…money I didn’t have! Therefore I would highly recommend this business!

21. april 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star Review, Jonny!

Vurdert til 5 av 5 stjerner

fast response

fast response, helpful staff and all the information needed

27. april 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star Review!

Vurdert til 1 av 5 stjerner

This company treated us very badly

This company treated us very badly. 2 people over 77, left not knowing how to get home, over 130 miles away with a broken down car. No good advice, only jargon which we didn't understand. Very bad, do not use them.

20. april 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Autoguard Warranties Ltd (United Kingdom)

Hi Susan,

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

We’re very sorry to hear about the situation you found yourselves in, especially being so far from home.

This is certainly not the level of service we aim to provide. We understand how important it is to offer clear, supportive guidance, particularly in difficult circumstances, and we’re sorry if our communication fell short or was unclear.

We would really appreciate the opportunity to look into this further and understand exactly what happened, so we can address any issues and improve our service.

If you would like to, please contact us directly with any additional information, and we’ll do our best to assist.

Kind Regards,
Autoguard Warranties

Vurdert til 1 av 5 stjerner

Declined as you said it isn’t covered…

Declined as you said it isn’t covered but it’s literally listed as covered

22. april 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Autoguard Warranties Ltd (United Kingdom)

Hi Kyle,

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

If you'd like for us to look further into this, please let us know your vehicle registration.

Kind Regards,
Autoguard Warranties

Vurdert til 5 av 5 stjerner

Unbelievable brilliant company...don't…

Unbelievable brilliant company...don't expect it these days...polite well mannered, clear communication..on the ball from the start...very helpful paid what they said without hassle...definitely 5 star company

9. april 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Autoguard Warranties Ltd (United Kingdom)

Thank you very much for the 5-star review, Ian!

Vurdert til 5 av 5 stjerner

I phoned the northern Ireland office to…

I phoned the northern Ireland office to make a claim the lady was very helpful a talked me through what I had to do and what was needed to make my claim . I then sent every thing I needed to . And the claim went through and received payment one week later

27. mars 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review, George!

Vurdert til 5 av 5 stjerner

My doghter phoned 4 me and thank s 2 ur…

My doghter phoned 4 me and thank s 2 ur team 4 fixing the car 4 me I didn't Ave 2 do anything just phone u and u sorted it out 4 me thank s so mutch and I hope nothing else go s wrong with it thanks 2 ur team agen

22. april 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review, Lee!

Vurdert til 5 av 5 stjerner

From my first call

From my first call, i recieved very helpful and grear help in soeting out my claim. First Class Service.

25. mars 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review, Jack!

Vurdert til 4 av 5 stjerner

Autoguard paid £300 of a £400 garage…

Autoguard paid £300 of a £400 garage bill - cutting the manhours in half. Despite that, happy that they helped with the cost of the repair.
Everyone I spoke to/emailed were extremely polite and helpful - however, they ONLY communicate with the named person himself and/or respond to the email listed (ie mine - herself). People have partners and share costs/bills despite not actually being married ... perhaps Autoguard should start to realise that. Men are not always the organisers in a relationship nor IT literate.

13. april 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Autoguard Warranties Ltd (United Kingdom)

Thank you for the 4-star review, Mags! We’re always looking for ways to improve, so your thoughts will be taken on board as we work to make our processes simpler and easier.

Vurdert til 5 av 5 stjerner

Excellent Service

Excellent Service! Well Done Autoguard.

19. april 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Autoguard Warranties Ltd (United Kingdom)

Thank you very much for your 5-star review Denise!

Vurdert til 3 av 5 stjerner

Only received paof the total cost…

Only received part of the total cost have to pay for diagnostic they got ya there as it has to be a vat regetstad garage so prices are exstaushnaust only py a % my total price was £430 I got £249 back ??

10. april 2026
Anmeldelse skrevet uten oppfordring

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