ATCO Anmeldelser 

Ordered sit-on mower online.Emails promised v swift delivery but had to wait 2 weeks for 'local' distributor to bring it, admittedly all assembled. On delivery they didn't seem aware of the 'demonstration' process promised by Atco (list of points to go through) but I asked qs and was shown more or less how it works. 2 weeks into use it stopped working, had to call out distributor, had no way of moving the mower (am elderly). Distributor said sounded as if belt had come off and explained how to get at the belt and put it back on again. This involved taking the back off and trying to physically pull the belt back over the pulleys. Neither myself nor my brother, a retired engineer, could manage this. Thought this was odd to be asked to fix it myself as the machine is under guarantee. Had to wait 2 weeks for the distributor to attend and they put the belt back on & put the machine together again. 2 weeks later the mower stopped dead with a puff of smoke and a loud noise. Couldn't restart it, couldn't move it. Distributor attended, had to wait a week, he thought other belt had come off but blade was clogged up and he had to access the bottom of the machine to clear it all. Had by now lost confidence in using the machine as there is no way can move it once there is a problem. Then I received a bill in the post, from the distributor, Bunners of Montgomery, charging me for the call-outs. I was very surprised as I assumed the warranty would cover this as the machine cannot be moved once it breaks down. Another point that puzzled me was that I tried to register the product online when purchased but that didn't work. I told the distributor and they said that I had the proof of purchase (I only had an invoice emailed to me from Atco) and it didn't matter if I couldn't register online. I understood from the purchase information from Atco that when faults were reported to the distributor that they enter them onto a log for that machine, so the record can be seen by Atco, but apparently not. I am concerned with the vagueness of Atco after-sales and i haven't used the mower again in case it breaks down and I have to pay call-out and wait again for repairs. It all seems so unprofessional for a large company and it is a disappointing, purchase.

How can you be number 1 in the queue for 40 minutes
Do they have a competition to see how long they make a customer wait?
Then cut off as they closed
All I wanted was a Manual for a Balmoral 14SE as there is no download on their website

Cannot fault service. Excellent communication and product. Delivery was fast and professional. 100% from all involved. Thank you

Great quality mower at a fantastic price , quick delivery

Thanks for the easy and stress free way to buy products

Very fast delivery - needed to call customer support for some clarification- excellent service!! Thanks

A lovely lawnmower, a nice upgrade from having a electric cable Mountfield. Looks nice in green although not to dissimilar to a Mountfield mower. I've had the mower for just over a month now, the battery pack does as it says and lasts for an hour, so plenty of charge for my lawn and can almost get two cuts per charge. Customer service is excellent as well.

Got the lawn mower delivered. Everything is super. Did the first cut. Have to get used to the propelled. But really good. Because of the dry weather conditions I didn't have to mow the lawn since then.

Ok, it was my fault that I ordered the wrong part. But the website is not clear. Wanted a replacement blade for lawnmower - it said the blade was compatible with my model. Well, it is in that it will go on but is not the right length - is shorter. Even when I knew it, it was still hard to find on the website where the length is mentioned. Will cost too much to send back. Am disappointed that I sent them a message about my experience and got an automated reply saying they would respond within 1 day, but then heard nothing. Just want them to amend their website so noone else makes the same mistake - it's easy to fix ATCO!!!
Amendment - had an email from Acto the same day as the review went live. They are sorting me out and hopefully they will amend their website.

Well constructed with the new generation roller mower with epower having a great self propelled mechanism

Very pleased with the response and delivery of my order (ordered Friday delivered Tuesday) and tracked all the way.

I am impressed thank you.

The Atco 18s is just great.

Found the drive cable I was looking for and received it quickly.

Great mower, just a pity delivery is a bit slow

I previously wrote a review praising Atco customer services under my wife’s name but now I have a major recurrent problem. It echos, precisely, the problems outlined in a review by Richard in March 2024. My Atco Quattro 22 SHV is, like his, throwing its drive belt off at regular intervals : and, suspiciously, my purchase was made at a similar time to his. My supplier has replaced the belt now 4 times, originally under warranty but lately at my cost. I first approached Atco customer services with the problem but they directed me to my supplier BUT he cannot determine the problem. Given that my mower was bought almost at the same time as Richard’s I am beginning to think there is a batch failure. My supplier suggested trapped long wet grass might be causing the belt to fall off its pulley(s) but that is not the case. It last came off when cutting short grass which was quite dry. He states that normally his customers have not had problems with this model BUT I certainly have. My supplier is collecting the machine again tomorrow ( I cannot fault his service) but given the above history I have asked him to contact Atco : this is, it seems, a manufacturing issue. Help, Atco, please.

I have been throughly impressed by the service I have received from in customer services at Atco, Katie was swift in her response to my email, concerned to listen carefully to my experience and then resolved the matter very effectively. I only have praise for her and if the rest of the customer service team are as good then Atco should be extremely proud of the staff they employ, Katie is a credit to you Atco

After spending nearly £700 on a battery operated lawnmower,I was absolutely appalled that after the first year service and it being cleaned the paint was flaking off and was rusty.
I spoke to Customer Services at Atco to be told the reason the paint had come off was due to mowing the grass when it was damp, how many people cut their grass when it is slightly damp?
I thoroughly clean and wipe it down after use and can’t believe the rust is so bad after one year!
The man from customer service says that he never ever cuts his grass when it’s damp! What can you believe?
Not only am I not satisfied with the mower now but also appalled with the lack of interest customer service had.
I said that the company who serviced it was happy to put some paint on it for me and he suggested that was a good idea!!!!
What can you say! Never again!

Highly recommended the White glove service, the mower was delivered ready to go by a local dealer who was very knowledgeable and went through all controls and ensured I as happy before leaving.