Arsenal Football Club Anmeldelser 

Don't even deserve a 1 star. On hold for another 2 hours trying to find out about an order that I've still not received. Position 10 in the que. Get to position 1 then they cut me off. Still no replies to any emails. Disgusting

Just atrocious. Placed an order in plenty of time for my son's birthday. Soon realised it wouldn't arrive in time. After an hour and a half on hold was guaranteed the order would go out that night next day delivery. This turned out to be a lie. Second call, got through after half an hour. Told them to cancel the order as there was now no hope of getting it in time. Was told it was cancelled and I'd be refunded. This also turned out to be a lie.

These people are just a disgrace. They took my money knowing they couldn't fulfil the order in time. They then lied to us to get us off the phone, we had to have a difficult conversation with my son on his birthday and after all that they still have my money and we haven't had a refund or our order.

If they were deliberately setting out to outrage people they could scarcely have done a better job. Just another example of football clubs treating people like scum. Never, ever again.

It would be 0 rating if it was possible. Ordered an Arsenal shirt over two weeks ago, said it would be delivered within 5 working days. Tried to get through to Arsenal Direct five times and each time I get down to 1 in the queue then they put the phone down on me. Each time I have been put on hold for over 30 minutes as well, disgusting customer service. To top it off the Arsenal shirt is for a birthday present as well.

Wish I could give a 0 star daughter birthday Sunday 14/08/22 ordered away shirt with printing on the 01/08/22 and thirds kit on 3/08/22 with printing no order received as of 12/08/22 have spent 4 hours trying to keep calling after getting cut off each time have emailed and messaged on Facebook and Instagram and still no luck talking to someone order still says processing my daughter is going to be gutted if she don’t get them it’s a tradition to get one with her age every birthday I’ve even ordered off jd same shirts not sent as could not print what is going on with these Arsenal shirts now debating if to go to store in person and tell them to print my shirts there and then

Ordered a top for my son for his birthday on the 1st August said delivery will be between 5th - 8th August. Order still says processing on the 11th. Have emailed no response. Called numerous times get down to number 1 and they hang up. Got down to 27 and they hang up. I just want what i ordered!

Another waste of money and no one at the club gives a toss! £34 spent to try to get a ticket …. What a joke. The website is the worst I have ever encountered and the ticketing piece is diabolical! No indication of when I can try to look for a ticket … just says my membership permissions are invalid. Look at all of the bad reviews on this site..and not one comment from anyone at Arsenal! Just another indication of the complete disintegration of the club…money talks…just look at all the hospitality packages and the associated prices. Been a fan all my life (66yrs) but no longer.

Terrible service, taken my money and still no sign of delivery.
I've emailed multiple times and no response. I've tried ringing but in a queue with 50 other people. F@cking disgusting behaviour

Where is my order?

I ordered a shirt and 2 t shirts and paid next day delivery - 5 days ago! No dispatch notice. Tracking is showing the order as Processing. Can't get through on phone. Disgusting service.

Probably the worst website in the world. Multiple problems with login all the time, pathetic!

Terrible, round and round in circles on the phone trying to sort out membership and tickets. Clearly demand out-strips supply so no one cares too much about the customer/fan experience.

I wanted to buy the new away kit for me and my family. When I was at the checkout I noticed members get a 10 percent discount so I signed up. While signing up on the website no were did it say I would have to wait 14 days to to use the discount so as I've tried to go back and log in with my membership details it wasn't letting me. I didn't even receive a confirmation email until about 45 minutes after I signed up. After trying and trying to get into my account without success I called the 0344 number and when I finally got through to someone she said all my login details were correct and was showing on her system but she still couldn't log me in and even sent me a password change email that never came through. She said as I was trying to purchase online it wasn't working for some reason but gave me the number for the Arsenal shop and said just explain to them what has happened and they will be able to add the discount online. After waiting 30 minutes on hold to the shop the guy asks me when I signed up for membership to which I said this morning, then he says I have to wait 14 days for the to activate the membership for me to get discounts and such. Why wasn't I told this while signing up on the website and them taking my £34. Why didn't the first person I spoke to on the 0344 number say this either.

I no longer want the kits for £233 or the membership. This experience has put me right off. A club the size of Arsenal should have better run website and call centre than this. Terrible all round. Why should I have to wait 14 days anyway what a joke!!!

Buying a membership is pointless. Haven't been able to get a single ticket even for less popular matches. Ticketing website doesn't send any info about when tickets are on sale. Acts like there are tickets available, you have to click through to find out there aren't any.

Returned an order on December 21st and still no refund. I also had to pay to return it. I have bought a lot from Arsenal over the years. I will never buy from them again and i would advise everyone else to do the same. Buy directly from Adidas free shipping.
They ignore your email. Put you on hold for 20mins.
Horrible disgusting way to run a company.
Needs to he cleared out. Get Arteta in he done a fantastic job with the squad. Target customer service next. And all the useless ppl dealing with sales & returns.
Delete Arsenal Direct Staff. So angry & frustrated.

I was at the game yesterday (family section) with my 10 year old, approximately 85 of the 90 minutes adults in front of us were stood up, my child and other children just sat there looking disappointed as they were not able to see anything. I know there wasn’t much football on show but these are children, what was SO exciting about Arsenal’s football yesterday that these fans had to stand up all through the match and have no consideration for others? nothing, just selfish people!

Parents buy tickets for their children in the family section for a reason, the amount of young men boozed up, shouting and swearing continuously was disgusting. AFC, you need to sort out our team but first and most importantly, you need to create an environment for children to watch football and a safe environment.

As an Arsenal fan I have never been so disappointed with the club, players attitude (negative football) and the behaviour of ‘some’ fans (just vile). I hope my child isn’t put off football by yesterday’s poor experience. Well done to Liverpool FC, you deserve to be in the final.

Terrible club, ever since they bribed their way to the top division, always cheating.

Avoid

Returned an order on December 15th and yet to receive my refund. Even returning the top was over complicated between using a third party for returns and also having to pay to return it. I have bought a lot from Arsenal Direct over the years but I will never be using them again and would advise everyone else to avoid. Use the Adidas website for any Arsenal products.

Update - still not resolved! Contacted via email and no reply. Return was started 34 days ago and still my payment has not been refunded. DO NOT ORDER from this website!

42 days later, no update so another email sent which the auto response tells me could take 10-14 days for a reply! This is a joke.

Ordered on the 7th of December and couldn’t arrive in time for Xmas, despite spending an hour on the phone to chase up on the 17th, alongside follow up emails. Xmzero communications. Shockingly bad. Take your money and run.

Got my order as scheduled. My kids will love it for Christmas. Thanks

We live in the US and we ordered a jersey. We never received it. The tracking info says it was delivered to the local Distribution center an hour away but no other info. I’m guessing it was lost there (which is fine but then refund me or reship the order) When I reach out to arsenal they keep saying it’s been delivered, which it has in a sense…but to a completely different town. When I ask for proof of delivery to my address, which they don’t have, they ignore me completely. 180 bucks down the drain. Trash customer service.