After logging a fault online Sean Alder arrived that afternoon. The machine couldn't be fixed there and then but Sean ordered the part and left his phone number so we could confirm the parts arrival w... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Friendly and supportive customer support members. Quick response even though i had little info about the process and information they asked. Much appreciated to all members from support and backen... Vis mer
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I would like to thank the support team, especially Yemi, for resolving our issue and patiently answering all of my questions. The entire process was handled quickly and professionally. The support pro... Vis mer
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Ben Perkins from Apogee was a great help, he guided us through sorting our issue and remained calm and friendly throughout in the face of a difficult issue. Perfect service. Thanks again for the assis... Vis mer
Selskapet har svart
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Apogee is Europe’s largest multi-brand provider of print, document and process technology and outsource services.
Kontaktopplysninger
Storbritannia
- www.apogeecorp.com
4,7
Enestående
530 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 66 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Colin is the best engineer out there!
Our experience working with Apogee has been incredible! The customer support is top quality! We highly recommend Colin! He most definitely is the best engineer out there! Any issues and it's fixed no problem! Turns up with a big smile on his face, always happy, friendly and approachable and more important very professional. (Gareth is good aswell) But Colins lunch box is bigger! ;)
3. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Apogee Corporation
Hi Team Billbo, Thanks for your review and for leaving us 5* feedback. I'll be sure to pass your wonderful comments onto Colin. Thanks once again.
Kind regards
Sarah Uddin
Director of Customer Success & Experience
Colin
Colin always sorts out our issues. He is helpful, courteous, friendly, knowledgeable and certainly knows the machine inside and out. Thanks Colin
3. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Apogee Corporation
Hi Michelle, Thanks for your review and for leaving us 5* feedback. I'll be sure to pass your wonderful comments onto Colin. Thanks once again.
Kind regards
Sarah Uddin
Director of Customer Success & Experience
All problems resolved in a timely manner
24. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Apogee Corporation
Hi James,
Thank you for leaving us a 5* review. We look forward to continuing to support you in the future.
Kind regards
Sarah Uddin
Director of Customer Success & Experience
Good service
Really cheerful and helpful member of staff from Apogee Corp. called Opeyemi.
Quick to solve any technical issues and alway goes out of his way to help the customer.
24. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Apogee Corporation
Hi James, Thanks for your review and for leaving us 5* feedback. I'll be sure to pass your wonderful comments onto Yemi. Thanks once again.
Kind regards
Sarah Uddin
Director of Customer Success & Experience
Excellent service
Paul Nichols was very helpful and informative and sorted the paper jam and recommended better quality paper which appears to have worked
19. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Apogee Corporation
Hi Janet, Thanks for your review and for leaving us 5* feedback. I'll be sure to pass your wonderful comments onto Paul. Thanks once again.
Kind regards
Sarah Uddin
Director of Customer Success & Experience
Great experiemnce
Norman John visited our location and supported us with sorting out our printer and was very approachable and polite with his service.
29. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Apogee Corporation
Hi Louis, Thanks for your review and for leaving us 5* feedback. I'll be sure to pass your wonderful comments onto Norman. Thanks once again.
Kind regards
Sarah Uddin
Director of Customer Success & Experience
If i could have given a 0 star review i…
If i could have given a 0 star review i would have, as soon as i had placed m order the poor service started, to say over promised and under delivered is being generous, sadly the people who looked after my complaint and issue backed their salesman even though i had texts and emails contradicting the order.
4. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Apogee Corporation
Hi Michael, Thank you for leaving a review and I apologise for the experience you have received. To allow me to investigate further, please can you email us via customerexperience@apogeecorp.com with your account number, company name and contact details and I will do my upmost to resolve this for you.
Kind regards
Sarah Uddin
Director of Customer Success & Experience
FANTASTIC
Andy is extremely personable, listens to customers needs and concerns and over all very knowledgeable.
21. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Apogee Corporation
Hi Laura, Thanks for your review and for leaving us 5* feedback. I'll be sure to pass your wonderful comments onto Andy. Thanks once again.
Kind regards
Sarah Uddin
Director of Customer Success & Experience
Very informative and helpful from Andy
Thanks to Andy Hinchliff for the visit today on behalf of Apogee. He was very informative and let me know about everything that Apogee has to offer.
He has also offered to help with a couple of questions I had regarding our new HP MFP
20. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Apogee Corporation
Hi Ben, Thank you for leaving us a review and for giving us 5* feedback. We will be sure to give Andy the great feedback.
Thanks again for taking the time to recommend us.
Sarah Uddin
Director of Customer Success & Experience
Matt Walder
Matt Walder, always helpful and happy to help.
Very quick with responses and completing the job involved in a good timely manner.
12. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Apogee Corporation
Hi AT, Thank you for leaving us a review and for giving us 5* feedback. We will be sure to give Matt the great feedback.
Thanks again for taking the time to recommend us.
Sarah Uddin
Director of Customer Success & Experience
Very poorly organised
Very poorly organised, used generic consumables in many machines at the dismay of many to save costs. Couldnt supply consumables on time on many occasions. Often treated with contempt by their technicians, one was very rude and misogynistic to female staff members After many years we had to leave the company.
27. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Apogee Corporation
Hi Game-On,
Thank you for leaving your review. I'm sorry to hear about your experiences with Apogee. We pride ourselves on delivering excellent customer service and value for our customers.
I would like to take the opportunity to look into your concerns further. Please could you email us via customerexperience@apogeecorp.com and I will investigate and respond to the issues raised.
Kind regards
Sarah Uddin
Director of Customer Success & Experience
Daniel King was extremely helpful
Daniel King was extremely helpful. He was eager to help me providing frequent updates and only closed the job once I was happy. He is extremely professional and fixed my issue quickly and efficiently.
23. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Apogee Corporation
Hi Daniel, Thank you for leaving us a review and for giving us 5* feedback. We will be sure to give Dan King the great feedback.
Thanks again for taking the time to recommend us.
Sarah Uddin
Director of Customer Success & Experience
I find Apogee very helpful and…
I find Apogee very helpful and efficient to all issues that occur during work. Norman John especially is always going above and beyond to make sure we are well looked after.
I would recommend Apogee to any business and we are glad to be their customers.
16. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Apogee Corporation
Hi Tim, Thank you for leaving us a review and for giving us 5* feedback. We will be sure to give Norman the great feedback.
Thanks again for taking the time to recommend us and we look forward to our continued partnership.
Sarah Uddin
Director of Customer Success & Experience
Jason Goss was fantastically helpful
Jason Goss was fantastically helpful, managed to get the issue resolved very quickly
15. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Apogee Corporation
Hi Andrew, Thank you for leaving us a review and for giving us 5* feedback. We will be sure to give Jason the great feedback and so pleased he was able to resolve your issue so quickly, getting you back up and running.
Thanks again for taking the time to recommend us!
Sarah Uddin
Director of Customer Success & Experience
10/10
Our printer was broken all week and when I got in touch with Apogee, we were added to a technicians wait list and Jason G. was great he fixed it remotely and was all sorted within 5 minutes of him starting, thank you :)
28. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Apogee Corporation
Hi E L , Thank you for leaving us a review and for giving us 5* feedback. We will be sure to give Jason the great feedback and so pleased he was able to resolve your issue so quickly, getting you back up and running.
Thanks again for taking the time to recommend us!
Sarah Uddin
Director of Customer Success & Experience
I very rarely leave reviews but Andy…
I very rarely leave reviews but Andy Hinchliff is a great account manager! We have struggled with a lot of issues recently like our high additional bills, unclear prints usage reports ,scans quality ,etc. However Andy has sorted everything ! On top of that he is just a really kind, funny and optimistic person!
26. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Apogee Corporation
Hi Kamila, Thank you for leaving us a review and for giving us 5* feedback. We will be sure to give Andy the great feedback.
Thanks again for taking the time to recommend us!
Sarah Uddin
Director of Customer Success & Experience
Fast and efficient
Fast and efficient help for our never ending printer issues and thank you to Jason Goss for his patience with these issues.
19. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Apogee Corporation
Hi Sonal, Thank you for leaving us a review and for giving us 5* feedback. We will be sure to pass your great feedback onto Jason.
Thanks again
Sarah Uddin
Director of Customer Success & Experience
Matt Wadler has delivered an excellent…
Matt Wadler has delivered an excellent service to the microbiology team at Salisbury by supplying us with printer capability to action critical patient results at last minute for our service users. He was expertly helpful in identifying solutions for us and was highly reactive to our needs as a department. A big thank you from the microbiology team at Salisbury!
18. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Apogee Corporation
Hi James, Thank you for leaving us a review and for giving us 5* feedback. We will be sure to pass your great feedback onto Matt, who continues provide an amazing service.
Thanks again
Sarah Uddin
Director of Customer Success & Experience
Great customer service
Member of staff I spoke to (Yemi Yusuf) was very polite and helpful and was able to organise what I required quickly and efficiently
14. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Apogee Corporation
Hi Caroline, Thank you for leaving us a review and for giving us 5* feedback. We will be sure to give Yemi the great feedback.
Thanks again
Sarah Uddin
Director of Customer Success & Experience
Very professional…!
I’ve always found Andy Hinchcliffe easy to deal with. Very professional and knowledgable regarding all information presented or any questions I have regarding my current or potential new projects/plans.
13. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Apogee Corporation
Hi Matthew, Thank you for leaving us a review and for giving us 5* feedback. We will be sure to give Andy the great feedback.
Thanks again
Sarah Uddin
Director of Customer Success & Experience
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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