AOC International Anmeldelser 155

Bonjour,
J'ai acheté un écran AOC 24 pouces modèle G2 SERIES 24G2SPAE/BK. Avant la fin de la première année de garantie des bandes sont apparu donc changement de l'écran en garantie. Ca recommence avec le nouveau mais le délai de garantie étant dépassé ils ne veulent pas faire de prise en charge alors que mon revendeur m'a avoué qu'il y a un defaut de fabrication sur ce modèle. Il a eu plusieurs retour de client qui avait le même problème. Quand c'est un defaut de conception on doit prendre en charge et surtout le remplacer par un autre modèle. Je n'achèterai plus aucun produit chez eux.

aoc monitor flickering problem

The monitor arrived with a broken power cable, the copper was stripped from the inside of the plug. I reached out to Amazon who directed me to AOC, and AOC said they aren't liable for the issue.

Ich habe den AOC Support telefonisch kontaktiert, da eine Abholung eines defekten Monitors veranlasst werden sollte. Der Abholtermin wurde jedoch ohne vorherige Absprache einfach festgelegt, was für mich organisatorisch nicht machbar war.

Als ich den Support daraufhin angerufen habe, um das zu klären, war der Mitarbeiter extrem unfreundlich, hat mich mehrfach unterbrochen und mich nicht einmal ausreden lassen. Auf mein Anliegen wurde nicht eingegangen, stattdessen wurde in einem sehr unangemessenen Ton reagiert.

So stelle ich mir weder Kundenservice noch einen professionellen Umgang mit Kundinnen vor – insbesondere nicht bei einem Garantiefall.
Ich erwarte zumindest eine sachliche Kommunikation, das Zuhören und eine Terminabsprache, die nicht einfach über den Kopf des Kunden hinweg entschieden wird.

Diese Erfahrung war enttäuschend und hinterlässt einen sehr negativen Eindruck vom AOC Support.

Bought a monitor from them and had an issue with it where lines would show up whenever there was fast movement over the screen. I contacted customer support and they asked me to send them doctored of the issue. I sent them over and was told by AOC that it was a design feature. They then closed the case and didn’t bother to reply to the email I sent back. Went back to the shop I bought it from to get a replacement. The monitor was fine for 10 minutes but the lines appeared back. Terrible monitor quality and quite frankly appalling customer support. Would highly recommend avoiding this brand.

Bought 3 AOC monitors from an electronic retailer that went into administration. One broke within a year (rolling screen). Unfortunately I didn't spot that the retailer did not provide an electronic invoice, and now refuses responsibility, meaning I cannot receive support from AOC.

Customer services were not outright unreasonable - I think they would have done something if I could access my invoice (instead of the several emails that look like an invoice superficially but are formally not). However AOC are responsible for the 33% failure rate experienced and therefore deserve the poor review, as their products are poor quality.

Wished checked feedback prior to making quite a large investment on an AOC AGON product.
Despite being less than 12-months old the stand is corroding beneath the paintwork and looks absolutely awful. It's taken over 2-months now for AOC to deal with this warranty claim however it is unresolved. The decision was made to buy an AGON Gaming product because it was understood that AOC are a part of Philips Consumer Electronics however this apparently is no longer the case. Unless mistaken TPV-Tech are licensed to manufacture consumer electronic goods on behalf of Philips and AOC. Over a period of just over 2-months and a huge amount of to'ing and fro'ing with emails being sent back and forth (mostly chasing up a response from TPV-Tech) they've provided two replacement stands (shipped from Poland) and they've both arrived very badly damaged to say the least mostly due to the fact that TPV-Tech are seemingly incapable of packaging such a replacement part without guaranteeing it'll not burst through the seems of the box they ship it in. The first replacement shipped in a box cobbled together from several boxes with masses of 'Sony' and 'Xiaomi Mi' parcel tape all over it, the stand itself was wrapped in filthy bubble-wrap. The second replacement shipped in a sturdier box however the legs still broke through the box and became scuffed and generally quite badly damaged. Asked TPV-Tech to escallate this and they're seemingly disinterested in resolving amicably considering the fact that it's already been over 2-months since they were originally asked to help remedy. Disgusting level of service received from AOC (aka TPV-Tech). Bought many of their products over the years and thankfully never needed to request warranty support. Do not recommend anyone buying an AOC nor an AGON Gaming Monitor after this dreadful warranty claim experience. Can never recall warranty claims from competitors such as Viewsonic being abysmal like this. Can recall receiving replacement products from them literally overnight whereby they collect the faulty product and replace on the very same delivery. Emailed management at AOC and Philips and received no reply.

Absolutely horrible support. Their monitors are built with the cheapest materials, and the panels are terrible. Mine got a panel defect after 6 months of use and the support ist just horrible. After a month of e-mailing back and forth, they have done absolutely nothing and it seems like I’m stuck with the broken monitor

well I have their monitor with miniled and 2k resolution and here's what I think. It's chunky because I got the 27' one but I like working on it, does the job really well and even when gamings it's super nice. The only issue is that it wiggles quite a bit even from a smallest vibration of my desk, fixation is abit off.

Monitors with horrible lifespans, the reviews for this brand are absolutely justified. I recommend everyone to purchase their monitors from a different brand.

Ahhahaha je suis tellement heureux de pouvoir laisser un avis :)

Service client horrible mal poli pas aimable et j’en passe.

Prise de retour catastrophique, j’ai reçu un écran avec des pixels manquants pas de geste commercial rien et surtout il faut 10 ans pour changer l’écran. J’ai eu le temps d’avoir un enfant, il a 2 ans maintenant et je n’ai toujours pas mon écran. Donc bon si vous avez le chance de voir cet avis, fuyez AOC :)

Ecran acheté en février, tombé en panne en octobre. Depuis, cela fait 3 semaines qu'une procédure est en cours pour le retour de l'écran défectueux et l'envoie d'un nouvel écran. 3 semaines...
Ils sont très difficiles à joindre et lorsque vous les avez en ligne ils vous disent "de patienter" et vous raccrochent au nez. Donc en plus de cela, le service client n'est pas aimable.
C'est inadmissible.

De gav mig en ny skärm utan krångel när den som de hade levererat hade döda pixlar. Väldigt nöjd!

Purchased 2 monitors, 1 broke within 9 months now they are taking weeks and asking me to jump though hoops to fix it.

Avoid this brand there are better out there!

Too unreliable. I bought a monitor. It had some issue with the panel and got a new one through warranty. The new one also developed same issue and it continues with the same warranty which has ended.

Don't buy from this brand. Bad monitors that break too fast.

We bought a Monitor, after 5 Months it is not working anymore, we contacted them, no reaction. Avoid at all costs!

GREAT support and shipped me out an UPGRADED monitor because my last one failed and was discounted. 10/10 support 100 percent would recommend AOC to other people! Super happy! Their phone support did hang up one me multiple times, but the ticket support was amazing. Not sure why people are talking about bad packaging voiding their warranty, I used a box and packed with bubble wrap and used lots of tape which worked for me as I am now typing this on my replaced monitor which is an upgrade from what I had before. Also, total support took almost 2 months but would've been a lot faster if I was more active with checking my emails. Once I sent out my monitor it took about 3 weeks to get a replacement. Overall, 10/10 experience.

2 écrans sur 2 défectueux. Le sav ne lit que la moitié des mails. Obligé de répéter 5 fois la même chose pour enfin réussir à en changer un, concernant le deuxième, je vais m'en contenter vu que ce n'est rien de très gênant.

Bref, AOC, plus jamais.

Pour ma part un écran en panne âgé deux deux ans alors oui c'est court.
Mais j ai reçu un neuf en échange tout frais payé sans même avoir retrouvé la facture juste avec le numéro de série.

Je félicite donc AOC pour son sav sérieux

Good monitors, great price!