Unauthorized Fraudulent Charges
I had previously canceled my annual Momentum membership. On February 15, 2026, the company sent an email titled “More flexibility. Same Momentum 💜” notifying customers of a change from annual to month-to-month billing at $97 per month. I did not respond to or agree to this change, and I was not looking for emails about it.
Despite my prior cancellation, I was charged $97.00 on or around March 1, 2026, and another $97.00 on or around April 1, 2026. On April 29, 2026, I immediately contacted support explaining that I had canceled the yearly membership and did not authorize monthly charges. I also shared that I am caring for my mother with Alzheimer’s and battling my own serious illness, making these charges a significant financial hardship.
Team Porterfield’s initial response (April 30, 2026, from Cory) acknowledged my situation but denied any refund, citing their Terms & Conditions that membership payments are “non-refundable once processed.” They only canceled future charges. After I followed up strongly on the same day (noting the lack of permission for the charges and threatening a credit card dispute and social media/BBB report), the company made an “exception” and refunded the most recent $97 charge. When I continued to demand both charges be refunded, they issued a second “exception” and refunded the March charge as well.
This is not an isolated issue for me — I experienced a similar problem last year where I contacted them shortly after a charge but was told I was outside the cancellation window and could not get a refund for the full year.
Specific Violations / Concerns:
Lack of clear, affirmative consent for the switch to automatic monthly billing after my cancellation.
Unauthorized charges continued despite my prior cancellation notice.
Rigid, non-refundable policy applied even when the customer communicated cancellation and documented financial/medical hardship.
Refunds were only granted as “exceptions” after multiple emails and escalation/threats, suggesting the process is designed to discourage legitimate refund requests.
The overall practice caused unnecessary stress and financial strain on a vulnerable consumer.

Svar fra Amy Porterfield, LLC







