Alterme Anmeldelser 39

TrustScore 3.5 av 5

3,7

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 2 av 5 stjerner

I have been waiting for a new ring because the one I currently have no longer fits. When I originally got it I didn't get to pick it out which wasn't too bad but currently I provided the current size... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

The AlterMe insights offered from the test have helped me make some positive changes for my health and wellness. My DNA really does tell me what my body likes to eat and how it likes to work out to pe... Vis mer

Vurdert til 5 av 5 stjerner

AlterMe has been a complete game-changer for me. I may not always agree with some recommendations or tracking, however, I have had nothing but success. I also love the articles provided within the app... Vis mer

Vurdert til 4 av 5 stjerner

I have enjoyed learning about my DNA for health and fitness, but I'm struggling to understand now to use the information to lose weight. I feel better mentally and physically, but my scales are not wo... Vis mer


Kontaktopplysninger

3,7

Middels

TrustScore 3.5 av 5

39 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 53 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 48 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Positive Insights for Lasting Changes

The AlterMe insights offered from the test have helped me make some positive changes for my health and wellness. My DNA really does tell me what my body likes to eat and how it likes to work out to perform optimally. The fitness ring is very comfortable and the app is easy to use. I've been using the AlterMe program for 4 months now and have seen improvements in my body, weight, overall health, and sleep. It is easy to use. The workout selections offer variety, are engaging and fit into any schedule. I also love being able to generate recipes for meal prepping that are great tasting and easy to prepare. I have tried many new foods thanks to the nutritional options!

6. januar 2026
Vurdert til 4 av 5 stjerner

Putting It All Together

I have enjoyed learning about my DNA for health and fitness, but I'm struggling to understand now to use the information to lose weight. I feel better mentally and physically, but my scales are not working with everything that I'm doing.

22. april 2026
Vurdert til 4 av 5 stjerner

I like being able to track my food

I like being able to track my food, I would like to be able to scan barcodes. I don’t like that I have exercise suggestions every day. I’m only able to exercise three times a week. It would also be helpful if I could log a gym workout.

22. april 2026
Vurdert til 2 av 5 stjerner

I have been waiting for a new ring…

I have been waiting for a new ring because the one I currently have no longer fits. When I originally got it I didn't get to pick it out which wasn't too bad but currently I provided the current size I needed based on already having the ring sizing kit and nothing ever came. I've been waiting for a really long time.

22. februar 2026
Logoen til Alterme

Svar fra Alterme

Hi there,

We understand how frustrating this situation must feel, especially after you’ve already gone through the sizing process and have been waiting for an update.

That said, we do want to clarify that once sizing is confirmed, replacement orders are processed on our end, so it’s not typical for a request like this to go unfulfilled without an underlying issue (such as a submission error, inventory delay, or shipping disruption). Regardless, we take responsibility for making sure you’re taken care of.

We’ve reached out to you directly to get more details and resolve this as quickly as possible. Our team is ready to prioritize your order and ensure you receive the correct size without further delay.

Please check your messages so we can get this sorted out right away.

- The AlterMe Team

Vurdert til 5 av 5 stjerner

Game-changer

AlterMe has been a complete game-changer for me. I may not always agree with some recommendations or tracking, however, I have had nothing but success. I also love the articles provided within the app, the occasional email updating me on new things coming, and the new features installed that are inspired by customer feedback. I feel that I am being heard.

22. april 2026
Vurdert til 5 av 5 stjerner

I LOVE THIS PROGRAM!

I have loved this program so much! It has been SO convenient to track my nutrition and calories to make sure I am getting the nutrients I need each day. I love that it generates recipes when I am too lazy to think of something to make. One of the things I love most about that it is takes into consideration how my specific body and DNA react to different macros and what combo is the most beneficial for me. One of my favorite things to do each morning is check my readiness score and look at how I slept the night before. My husband and I always do this together and compare our numbers. I can't wait to continue doing this to finally give my body the time and attention for what it truly needs to thrive. Thank you AlterMe!

21. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I love the Alterme System

I love the Alterme System. My DNA results show that Carbs aren't my enemy. Waking up each morning and getting my Readiness Score along with my workout plan keeps me motivated. I purchased the system back in 2024 and love the updates that have been made to the app. The Cardio Sculpt and Pilates classes have been a game changer for me. The instructors for the Workouts and Workins are extremely motivating. Not having to pay for a monthly gym membership and a Macro Tracking makes me happy. The best part of the Alterme System is not being at a gym waiting for equipment, or feeling judged by others, the noise or worse the gym bros and creeps. Best money I have spent for my health and fitness.

20. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Ring is very good

Ring is very good, help me control my sleep with all the numbers and I use a lot the heart rates for my cardio sessions. I really recommend if you want to take care of your health.

10. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

The staff is very friendly and helpful

The staff is very friendly and helpful. I can be very inept with technology sometimes and I never felt stupid when things were explained to me. The product is also pretty user friendly which I appreciate. All around, a great experience with a great company!!

14. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Easy to Add to your Day to Day

I love how easy this program is to incorporate into your day to day. I wear my ring while I sleep, wake up, open my app and I know how I slept and what workouts I should do that day. I have the mirror and it makes it so much easier to commit where I've created a space for my to work out and follow along all while tracking my heart rate.

Customer service is also great and are there to help where needed.

13. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Took My Return, Never Issued Refund, Still Charging Me

I would strongly caution anyone considering purchasing from Alter Me.

I ordered a smart ring from them, and it did not work as advertised. Because of that, I returned the product in February 2026 following their stated return process. After they received the item, I was emailed confirmation that a refund would be issued.

That refund never came.

To make matters worse, I am still being charged even after returning the ring. So not only did the product fail, but the company has continued billing me while withholding my refund.

I have done everything on my end correctly. I returned the item, followed their process, and relied on their written confirmation. At this point, I am left without the product, without my refund, and dealing with ongoing charges.

This has been extremely frustrating and feels misleading at best. I would recommend that others be very careful before purchasing, especially given the issues with returns and billing.

10. april 2026
Anmeldelse skrevet uten oppfordring
Logoen til Alterme

Svar fra Alterme

We’re very sorry to hear about your experience, and we completely understand how frustrating this situation must feel.

We want to assure you that this is not the experience we aim to provide. After reviewing your case, we can confirm that your refund has been processed on our end. We have also reached out to you directly to provide confirmation and ensure you have full visibility into the status.

We truly appreciate you bringing this to our attention and giving us the opportunity to make it right. Please feel free to reply directly to our outreach if you have any additional questions, we’re here to help and will stay on this until it’s fully resolved.

Vurdert til 1 av 5 stjerner

Good luck getting your results

Good luck getting your results! It doesn’t matter if you schedule a call because they call when they feel like it. Called the number left in a follow up email and didn’t get anywhere. Asked for a supervisor and got nowhere! Save your money! This whole operation is a fraud!

27. mars 2026
Anmeldelse skrevet uten oppfordring
Logoen til Alterme

Svar fra Alterme

We’re sorry to hear about your experience, and we understand your frustration. That said, we want to be clear that AlterMe is not a fraud, and we stand fully behind both our product and the support we provide to our customers.

What you’ve described is not the experience we aim to deliver, and it’s something we take seriously. We’ve already reached out to you via text to help resolve this directly and get you the support you were expecting, including connecting you with the appropriate team member.

We’re committed to making this right and ensuring you receive your results and a smooth experience moving forward.

Vurdert til 5 av 5 stjerner

I’ve been enjoying AlterMe so far

I’ve been enjoying AlterMe so far. I like the ring and how workouts adjust based on rest. it feels personalized. Having the workouts in the app is also nice since I don’t need other fitness subscriptions.
I do wish they added new workouts more often, and it would be great to save/favorite ones I like.
The app updates a lot, which is fun. The new food tracking with just photos is surprisingly accurate. I used to track everything manually, so this saves a ton of time.
Planning to keep using it

19. mars 2026
Vurdert til 2 av 5 stjerner

Have called and emailed several times, hit the star key to request a call back which I never received and now have been sitting on the phone waiting for anyone to pick up for over 40 minutes.

I have attempted to reach Alterme several times by phone and email with no success. I never received my DNA kit, and now have been on the phone waiting for someone to pick up for 40 minutes. This is absolutely horrible. They have my money and I have not even gotten to speak with anyone. Strongly DO NOT recommend. the date listed for "date of experience" is the most recent. I have been trying to reach them since January 27!!!

30. mars 2026
Anmeldelse skrevet uten oppfordring
Logoen til Alterme

Svar fra Alterme

Hi there,

We’re really sorry to hear about your experience. This is absolutely not the level of service we aim to provide. We understand how frustrating it must be to have been trying to reach us for this long without success, especially while waiting on your DNA kit.

We’d really like to make this right as quickly as possible. If you’re open to it, please reach out to us at https://support.alterme.com/en/ and request a human agent, or respond here with your order number, and we will prioritize your case.

Vurdert til 1 av 5 stjerner

AlterMe system

I’ve been a member since September and unfortunately this is an expensive lesson learned.
This ring sucks, it’s bulky and I am constantly moving it to different fingers because it gets in the way of grabbing or holding stuff. And I was unable to return it because they only give you 30 days per their return policy. Ugh
And seemingly the ring doesn’t recognize any of my workouts that are done outside of the app. For example, I’ve been doing Pilates and swimming, and I take walks and it doesn’t register any of it. Disappointed!
Finally, the financial company the makes sure they get your money is also a joke. I reached out to them to let them know I am unable to register my account online using any browser or any device. And all I received from them, is a message telling me how to register my account, and nothing addressing the errors I sent to them.
I hate it.

25. mars 2026
Anmeldelse skrevet uten oppfordring
Logoen til Alterme

Svar fra Alterme

Hi, thank you for taking the time to share this feedback. We’re very sorry to hear about your experience and apologize for the frustration this has caused.

We’d like to help resolve each issue you raised:

- Ring fit & comfort: We can check whether you received the correct size and advise on fit tips or a replacement if the ring is genuinely bulky. As of February 2026, we offer a slimmer version of the ring that prioritizes comfort, we are happy to replace your ring with the new sleek version if necessary.

- Returns: Our standard window is 30 days, but we do review exceptions in cases like this. If your order is within a reasonable timeframe, we’ll escalate and make things right.

- Activity detection: When performing a workout outside of the AlterMe app, in order to record your workout, simply select "record a session" and select your session type, whether that be swimming, Pilates, cycling, etc.

- Account registration & billing partner: We’re sorry the registration guidance didn’t address the errors you reported. If you send the exact error messages/screenshots and your preferred contact method, we’ll escalate this to our payments and account teams for a direct investigation and follow-up.

Please message our support team with your name, order number, and any screenshots. We’ll open a priority case and follow up promptly. Thank you for letting us know, we want to make this right.

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv