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19. mars 2025

Thank you for sharing your feedback, and we’re truly sorry to hear about the fulfillment issues and delays with your replacement order. We’d love to clarify a few details.

As mentioned during our Warehouse Sale this past winter, this was a unique event related to our warehouse move, offering up to 80% off on select items. Unlike our regular Market openings, all products were sold as-is and at deep discounts. This was our first-ever Warehouse Sale (and warehouse move), and we want to assure you that we are not a liquidator (in fact, quite the opposite)! At Alltrue, we are committed to providing products that are produced with respect for human rights and the environment. Our team carefully curates products from brand partners and suppliers who share these values. Although the way in which we run our markets helps to ensure we limit any waste or over-buying, over the past nearly 10 years, we did have some extra product, and we were excited to offer this to our customers at incredible prices during this special sale.

Regarding your Mystery Bundles purchase, we sincerely apologize for the fulfillment error you experienced in receiving repeat products. We quickly worked to resolve this by sending replacement items, but, as we do hope was communicated, due to the ongoing warehouse move, the replacement order would be slightly delayed. Unfortunately, adding to the delay, were the recently implemented tariffs, as the order was shipping from the US to Canada. We have been reviewing the most efficient and cost-effective way to accommodate these changes, as often times sending packages is now costing more than the entire order itself. Again, this is certainly not a typical situation, and we are sorry your replacement order was affected. We truly understand how frustrating this must have been, and we appreciate your patience during this time.

We’re happy to confirm your replacement order has now shipped, and you should have received tracking information via email. If you have any further questions or need assistance, please don’t hesitate to reach out to our team at help@alltrue.com.

Svar fra Alltrue

25. jan. 2025

Hi Chloe! We’re truly sorry to hear a favorite item you purchased in our Warehouse Sale was unavailable, and we completely understand how disappointing this must have been.

As you may know, our recent Warehouse Sale was a bit different from our usual Market openings. With Alltrue in the midst of moving warehouses, we slashed prices up to 80% off to help expedite the move. Because of the nature of this sale, some items were the last in stock, and if our fulfillment team determined that the condition of the item didn’t meet our standards, it would have been discarded at the time of fulfillment. We would then have been notified after so we could reach out. Unfortunately, it seems that this is what happened with your order, which is not typical during a standard sale.

We do hope you’re still able to enjoy the other sustainable and socially conscious finds you picked up during the sale! However, if you are certain you do not wish to keep any of the items from your order, please reach out to our support team at help@alltrue.com, and we can see how we may be able to best to assist you.

Svar fra Alltrue

15. mars 2024

Thank you for taking the time to leave a review. We certainly understand that the events that occurred two years ago were very unexpected and quite sudden, causing feelings of uncertainty for the community, the brands and vendor partnerships, as well as the Alltrue team. As you mentioned, after a financially challenging spring, Alltrue filed for a voluntary bankruptcy alternative Assignment for the Benefit of Creditors. This resulted in a complete halt in business while a 3rd party trustee assumed responsibility of the company, tasked with selling the assets to create the best outcome for creditors to pay off debts owed. That July, Alltrue was purchased by Retention Brands LLC. The previous owners no longer have any ownership stake and are currently only involved as consultants for the sake of a healthy transfer of business operations, a requirement of any ABC sale. Please note this is of course public knowledge, and is in no way a fact we have tried to hide. We are sorry to hear you have felt any actions have been anything other than actively transparent. As previously noted, at the time the ABC was declared the assets of Alltrue were transferred to a 3rd party trustee, responsible for selling those assets for the maximum available value and distributing the proceeds to creditors to repay debts. When Alltrue was purchased, the funds from the sale were made from the new ownership group to the 3rd party trustee, who is responsible for overseeing the payment to creditors with the proceeds of the sale, another requirement of the ABC. When Alltrue declared an ABC, some of our Spring partners were mid-contract. Because business was immediately stopped, Alltrue was barred from speaking on it, some contracts were not paid in full, and the silence that followed made this much worse. The goods our members have been receiving are not stolen and have been paid for. In fact we have partnered again with many past vendors and we are very proud + excited.
Due to the size of the financial liabilities from the prior business, the only customers the new ownership were able to assume/ship were for who had active plans set to renew and whose billing info was transferred. All customers received an email over the summer with the details of their account, provided info re: the shutdown and how to receive any funds which may have been owed to them. If you need a copy of this email, or a link to the general assignment, please be sure to reach out to our Community Support team.
We are happy to confirm the new ownership has been in touch with our past vendors and have successfully worked on many paths forward. Like the majority of our community, our partners were excited to hear we were back and are very excited to continue new and improved partnerships ahead :) We understand that from the moment Alltrue was shut down to the present day there have been a lot of false rumors swirling, and so we do find it is very important to set the record straight, especially regarding Alltrue’s relationship with our partners and vendors.
Alltrue remains committed to its founding mission to offer our community the best sustainable and ethical products, to inspire a life lived with intention. While all the things you love about Alltrue are remaining the same, we are excited to enhance the membership by improving core operations and shipping timelines — something our new ownership group has extensive knowledge of and our community has been asking for! I hope this helps provide clarity, and hopefully confidence in the fact that Alltrue is committed to transparency and fostering positive and healthy relationships with our entire community, vendors and members alike.

Svar fra Alltrue

12. feb. 2024

Hi Erin,

We understand the events that occurred in 2022 were very unexpected and we are terribly sorry if they impacted you in any manner. To provide a bit more information, Alltrue has been assumed under new ownership, but the brand our customers love isn’t going anywhere. Though exciting, this change in ownership was not anticipated. After a financially challenging spring, Alltrue filed for a voluntary bankruptcy alternative called an Assignment for the Benefit of Creditors (“ABC”) in April of 2022. This resulted in a complete halt in business while a 3rd party trustee assumed responsibility of the company, and was tasked with selling the assets in order to create the best possible outcome for its creditors to pay off debts owed, with the purpose of distributing the proceeds to pay off any existing debts. That summer, Alltrue was purchased and is now in the hands of new ownership (that’s us!). It is important to note that all funds that were paid to the trustee to purchase Alltrue are being used to pay off debts owed from the previous ownership.


Due to the size of the financial liabilities from the prior business, the only customers whose previous orders the new ownership were able to assume and ship were for customers who had active membership plans which were set to renew at the time of the acquisition, and whose billing information was able to be transferred. All customers who had a membership with the previous owners received an email over the summer with the specifics of their account. This email also provided information in regards to the shutdown and how to receive any funds which may have been owed to them by the previous ownership. The liabilities incurred prior to the Assignment and subsequent acquisition are being administered by the Assignee and the Buyer does not have any role in overseeing or managing the claims process to address these liabilities. If you were one of the members unable to be retained, our recommendation was to pursue a chargeback with your financial institution or to pursue a claim as a creditor in the ABC. If you need a copy of this email, or a link to the general assignment, please be sure to reach out to our Community Support Team. If you prefer to no longer receive email communication from Alltrue, please click 'Unsubscribe' at the footer of the last email received, or reach out to our Community Support Team so we may remove you from our email subscription list.

We’re in awe of what Alltrue had been able to accomplish over the past 9 years, creating an incredible and engaged community, fostering meaningful partnerships with small businesses, artisan groups, and artists, and having made a tangible impact through fair wages, charitable giving, carbon offsets, and education. We’re hopeful that we’ll be able to give the mission a second chance, reviving Alltrue as a change-maker and trustworthy source of discovery and education for members and a supportive partner to those Alltrue seeks to empower.

Svar fra Alltrue

12. des. 2023

Hi Tenaya,

We understand the events that occurred earlier this year were very unexpected and we are terribly sorry if they impacted you in any manner. To provide a bit more information, Alltrue was assumed under new ownership last year, but the brand our customers love isn’t going anywhere. Though exciting, this change in ownership was not anticipated. After a financially challenging spring, Alltrue filed for a voluntary bankruptcy alternative called an Assignment for the Benefit of Creditors (“ABC”) in April. This resulted in a complete halt in business while a 3rd party trustee assumed responsibility of the company, and was tasked with selling the assets in order to create the best possible outcome for its creditors to pay off debts owed, with the purpose of distributing the proceeds to pay off any existing debts. This past summer, Alltrue was purchased and is now in the hands of new ownership (that’s us!). It is important to note that all funds that were paid to the trustee to purchase Alltrue are being used to pay off debts owed from the previous ownership.

Due to the size of the financial liabilities from the prior business, the only customers whose previous orders the new ownership were able to assume and ship were for customers who had active membership plans which were set to renew at the time of the acquisition, and whose billing information was able to be transferred. All customers who had a membership with the previous owners received an email over the summer with the specifics of their account. This email also provided information in regards to the shutdown and how to receive any funds which may have been owed to them by the previous ownership. The liabilities incurred prior to the Assignment and subsequent acquisition are being administered by the Assignee and the Buyer does not have any role in overseeing or managing the claims process to address these liabilities. If you were one of the members unable to be retained, we recommend pursuing a chargeback with your financial institution or to pursue a claim as a creditor in the ABC. If you need a copy of this email, or a link to the general assignment, please be sure to reach out to our Community Support team.

We’re in awe of what Alltrue had been able to accomplish over the past 8 years, creating an incredible and engaged community, fostering meaningful partnerships with small businesses, artisan groups, and artists, and having made a tangible impact through fair wages, charitable giving, carbon offsets, and education. We’re hopeful that we’ll be able to give the mission a second chance, reviving Alltrue as a change-maker and trustworthy source of discovery and education for members and a supportive partner to those Alltrue seeks to empower.

Svar fra Alltrue

12. okt. 2023

Hi Courtney,

We understand the events that occurred earlier this year were very unexpected and we are terribly sorry if they impacted you in any manner. To provide a bit more information, Alltrue has been assumed under new ownership, but the brand our customers love isn’t going anywhere. Though exciting, this change in ownership was not anticipated. After a financially challenging spring, Alltrue filed for a voluntary bankruptcy alternative called an Assignment for the Benefit of Creditors (“ABC”) in April. This resulted in a complete halt in business while a 3rd party trustee assumed responsibility of the company, and was tasked with selling the assets in order to create the best possible outcome for its creditors to pay off debts owed, with the purpose of distributing the proceeds to pay off any existing debts. This past summer, Alltrue was purchased and is now in the hands of new ownership (that’s us!). It is important to note that all funds that were paid to the trustee to purchase Alltrue are being used to pay off debts owed from the previous ownership.


Due to the size of the financial liabilities from the prior business, the only customers whose previous orders the new ownership were able to assume and ship were for customers who had active membership plans which were set to renew at the time of the acquisition, and whose billing information was able to be transferred. All customers who had a membership with the previous owners received an email over the summer with the specifics of their account. This email also provided information in regards to the shutdown and how to receive any funds which may have been owed to them by the previous ownership. The liabilities incurred prior to the Assignment and subsequent acquisition are being administered by the Assignee and the Buyer does not have any role in overseeing or managing the claims process to address these liabilities. If you were one of the members unable to be retained, we recommend pursuing a chargeback with your financial institution or to pursue a claim as a creditor in the ABC. If you need a copy of this email, or a link to the general assignment, please be sure to reach out to our Community Support team.


We’re in awe of what Alltrue had been able to accomplish over the past 8 years, creating an incredible and engaged community, fostering meaningful partnerships with small businesses, artisan groups, and artists, and having made a tangible impact through fair wages, charitable giving, carbon offsets, and education. We’re hopeful that we’ll be able to give the mission a second chance, reviving Alltrue as a change-maker and trustworthy source of discovery and education for members and a supportive partner to those Alltrue seeks to empower.

Svar fra Alltrue

29. sep. 2023

Hi Patricia! Thank you for taking the time to leave us your feedback. We are so sorry to hear of any disappointment in the products received.

With a diverse community in mind (a beautiful mix of all ages, shapes, shades, lifestyles, and personal tastes), our Product Team spends countless hours carefully partnering with brands whom we can stand behind as they share our same ethical and sustainable standards. They do their very best to curate a seasonal box filled with lifestyle, skincare, home, and wearable products that appeal to the diversity of our community — delivering our members $250+ of exclusive, socially-conscious products. We take the guesswork out of finding these sustainable gems, discovering brands that are using business as a force for good.

And yes! We do bring back past seasonal products :) Back by popular demand, these ‘Alltrue All-Stars’ are our community's favorites, selling out season after season. We decided to offer past favorites, largely based on feedback from the community, to provide a variety of options for every choice category. I should note, however, that we made sure every choice category included new item(s).

To share a bit more information about how we are curating boxes, Alltrue used to typically offer 2-4 customizable choice products in each seasonal box, with the remaining products being the same for all members (a get what you get option). Rather than reverting back this and to instead allow for plenty of variety, we brought back some member favorites in order to allow customization for all six items, as some members do love stocking up on a past favorite item! While Annual members always have the ability to customize each choice category, as a Seasonal Member our team works hard to try and ensure your box includes only new items, carefully reviewing your account box history before fulfilling your box. Of course, if there is ever a mistake and a repeat item is received that you do not need again, we encourage our members to reach out to our support team (help@alltrue.com) as we will always be happy to make it right.

It truly saddens us to hear you express quality issues. If there is ever an issue or damage to an item received in your seasonal box, please always feel free to contact our Community Support Team so that we can assist you! Additionally, one of the best avenues we have to know what you, the member, wants to see included in your box is through our Product Surveys. That means you can expect to receive an emailed product survey each season, asking you to rate certain items, or share what products you would like to see more of. If interested in participating, please email our support team to add you to the Product Survey list. This invaluable feedback helps us curate future boxes we hope our entire community will love.

We hope our commitment to transparency and constant improvement is clear, and we would love to have your continued support!

Svar fra Alltrue

29. sep. 2023

Hi Jessy,

We understand the events that occurred earlier this year were very unexpected and we are terribly sorry if they impacted you in any manner. To provide a bit more information, Alltrue has been assumed under new ownership, but the brand our customers love isn’t going anywhere. Though exciting, this change in ownership was not anticipated. After a financially challenging spring, Alltrue filed for a voluntary bankruptcy alternative called an Assignment for the Benefit of Creditors (“ABC”) in April. This resulted in a complete halt in business while a 3rd party trustee assumed responsibility of the company, and was tasked with selling the assets in order to create the best possible outcome for its creditors to pay off debts owed, with the purpose of distributing the proceeds to pay off any existing debts. This past summer, Alltrue was purchased and is now in the hands of new ownership (that’s us!). It is important to note that all funds that were paid to the trustee to purchase Alltrue are being used to pay off debts owed from the previous ownership.


Due to the size of the financial liabilities from the prior business, the only customers whose previous orders the new ownership were able to assume and ship were for customers who had active membership plans which were set to renew at the time of the acquisition, and whose billing information was able to be transferred. All customers who had a membership with the previous owners received an email over the summer with the specifics of their account. This email also provided information in regards to the shutdown and how to receive any funds which may have been owed to them by the previous ownership. The liabilities incurred prior to the Assignment and subsequent acquisition are being administered by the Assignee and the Buyer does not have any role in overseeing or managing the claims process to address these liabilities. If you were one of the members unable to be retained, we recommend pursuing a chargeback with your financial institution or to pursue a claim as a creditor in the ABC. If you need a copy of this email, or a link to the general assignment, please be sure to reach out to our Community Support team.


We’re in awe of what Alltrue had been able to accomplish over the past 8 years, creating an incredible and engaged community, fostering meaningful partnerships with small businesses, artisan groups, and artists, and having made a tangible impact through fair wages, charitable giving, carbon offsets, and education. We’re hopeful that we’ll be able to give the mission a second chance, reviving Alltrue as a change-maker and trustworthy source of discovery and education for members and a supportive partner to those Alltrue seeks to empower.

Svar fra Alltrue

31. juli 2023

Hi Tracie,
We understand the events that occurred earlier this year were very unexpected and we are terribly sorry if they impacted you in any manner. To provide a bit more information, Alltrue has been assumed under new ownership, but the brand our customers love isn’t going anywhere. Though exciting, this change in ownership was not anticipated. After a financially challenging spring, Alltrue filed for a voluntary bankruptcy alternative called an Assignment for the Benefit of Creditors (“ABC”) in April. This resulted in a complete halt in business while a 3rd party trustee assumed responsibility of the company, and was tasked with selling the assets in order to create the best possible outcome for its creditors to pay off debts owed, with the purpose of distributing the proceeds to pay off any existing debts. This past summer, Alltrue was purchased and is now in the hands of new ownership (that’s us!). It is important to note that all funds that were paid to the trustee to purchase Alltrue are being used to pay off debts owed from the previous ownership.

Due to the size of the financial liabilities from the prior business, the only customers whose previous orders the new ownership were able to assume and ship were for customers who had active membership plans which were set to renew at the time of the acquisition, and whose billing information was able to be transferred. All customers who had a membership with the previous owners received an email over the summer with the specifics of their account. This email also provided information in regards to the shutdown and how to receive any funds which may have been owed to them by the previous ownership. The liabilities incurred prior to the Assignment and subsequent acquisition are being administered by the Assignee and the Buyer does not have any role in overseeing or managing the claims process to address these liabilities. If you were one of the members unable to be retained, we recommend pursuing a chargeback with your financial institution or to pursue a claim as a creditor in the ABC. If you need a copy of this email, or a link to the general assignment, please be sure to reach out to our Community Support team.

We’re in awe of what Alltrue had been able to accomplish over the past 8 years, creating an incredible and engaged community, fostering meaningful partnerships with small businesses, artisan groups, and artists, and having made a tangible impact through fair wages, charitable giving, carbon offsets, and education. We’re hopeful that we’ll be able to give the mission a second chance, reviving Alltrue as a change-maker and trustworthy source of discovery and education for members and a supportive partner to those Alltrue seeks to empower.

Svar fra Alltrue

5. juni 2023

Hi Leanne,

Thank you for taking the time to leave us your feedback, and we are so sorry to hear of any disappointment surrounding the spring season! We do our best to set clear expectations surrounding our shipping timelines, as they can vary from season to season. To do so, we provide the seasonal shipping timeline at checkout for any new members joining, provide a seasonal shipping timeline which is accessible throughout our website, include our timeline in our FAQ section and post Live Warehouse Updates throughout the season which are always directly available in all member accounts. As noted in our shipping timeline updates, all renewing-members were shipped their Spring Boxes by mid-May :) Looking at your account, I can see your box was shipped within the promised timeframe! We hope you are enjoying all of your customized spring box goodies!

And yes! We do bring back past seasonal products :) Back by popular demand, these ‘Alltrue All-Stars’ are our community's favorites, selling out season after season. We decided to offer past favorites, largely based on feedback from the community, to provide a variety of options for every choice category. I should note, however, that we made sure every choice category included new item(s).

To share a bit more information about how we are curating boxes, Alltrue used to typically offer 2-4 customizable choice products in each seasonal box, with the remaining products being the same for all members (a get what you get option). Rather than reverting back this and to instead allow for plenty of variety, we brought back some member favorites in order to allow customization for all six items, as some members do love stocking up on a past favorite item! While Annual members always have the ability to customize each choice category, as a Seasonal Member our team works hard to try and ensure your box includes only new items, carefully reviewing your account box history before fulfilling your box. Of course, if there is ever a mistake and a repeat item is received that you do not need again, we encourage our members to reach out to our support team (help@alltrue.com) as we will always be happy to make it right.

Please note that every subscription can be canceled. Per our Cancellation Policy, Seasonal and Annual Members may cancel their membership(s) at any time before their next renewal date to prevent the subscription from renewing. There is no cancellation fee. We make sure to send renewal reminders prior to membership renewals. If you think there was an issue with receiving your reminder, please contact our support team so we can ensure your account is properly subscribed to our email list!

I do appreciate you bringing these display issues to our attention, and I can confirm our Engineering Team is working to have these updated :) If there is anything else we can assist you with regarding your membership or orders, please reach out to our support team as we are eager to help!

Svar fra Alltrue

5. juni 2023

Hi Jenny,

Thank you for taking the time to leave us your feedback. We are so sorry to hear of any disappointment in the products received.

With a diverse community in mind (a beautiful mix of all ages, shapes, shades, lifestyles, and personal tastes), our Product Team spends countless hours carefully partnering with brands whom we can stand behind as they share our same ethical and sustainable standards. They do their very best to curate a seasonal box filled with lifestyle, skincare, home, and wearable products that appeal to the diversity of our community — delivering our members $250+ of exclusive, socially-conscious products. We take the guesswork out of finding these sustainable gems, discovering brands that are using business as a force for good.

We have a robust vendor vetting program to ensure our commitment to providing our members with the most ethical and sustainable products possible, available on our website at https://alltrue.com/impact/standards. I would invite you to read through this section of our site, so you can learn more about our standards and about the impact your membership has helped make— including what makes a product sustainable or socially-conscious! If you have a moment, please also take a peek at our Impact Reports for more in-depth information about commitment to ethical manufacturing, as well as list of recent products the impact the made, our code of conduct, and what we are working on in the future to continue offering sustainable, ethically made goods and more on our artisan partners.

And yes! We do bring back past seasonal products :) Back by popular demand, these ‘Alltrue All-Stars’ are our community's favorites, selling out season after season. We have decided to offer past favorites, largely based on feedback from the community, to provide a variety of options for every choice category. I should note, however, that we make sure every choice category includes new item(s).

To share a bit more information about how we are curating boxes, Alltrue used to typically offer 2-4 customizable choice products in each seasonal box, with the remaining products being the same for all members (a get what you get option). Rather than reverting back this and to instead allow for plenty of variety, we brought back some member favorites in order to allow customization for all six items. This has been a huge hit, as most members love stocking up on past favorite items! While Annual members always have the ability to customize each choice category, as a Seasonal Member our team works hard to try and ensure your box includes only new items, carefully reviewing your account box history before fulfilling your box. Of course, if there is ever a mistake and a repeat item is received that you do not need again, we encourage our members to reach out to our support team (help@alltrue.com) as we will always be happy to make it right.

It truly saddens us to hear you express quality issues, as we commit long hours to ensuring all products meet our standards. If there is ever an issue or damage to an item received in your seasonal box, please always feel free to contact our Community Support Team so that we can assist you! Additionally, one of the best avenues we have to know what you, the member, wants to see included in your box is through our Product Surveys. That means you can expect to receive an emailed product survey each season, asking you to rate certain items, or share what products you would like to see more of. If interested in participating, please email our support team to add you to the Product Survey list. This invaluable feedback helps us curate future boxes we hope our entire community will love.

Our team has reached out to receive additional information regarding your experience so that we may locate your Alltrue account — we look forward to connecting with you soon!

We hope our commitment to transparency and constant improvement is clear, and we would love to have your continued support!

Svar fra Alltrue

9. mai 2023

Hi Ann,

Spring Boxes are actively shipping, and will continue to ship until mid-May. However, all Winter '23 Boxes finished shipping in February. If you did not receive your Winter ’23 Box for any reason, please be sure to reach out to our support team at help@alltrue.com. We will be happy to look into this further and make sure we get this sorted for you! :)