Allianz Assistance Anmeldelser 

Försökte först fylla i formuläret som ticketmaster länkar till. Det fungerar inte så lägg ingen tid på det. Jag mailade i stället. Fick svar efter 7 dagar med vad jag behövde maila in. Efter att jag skickat allt fick jag svar på en dag och pengarna på kontot inom 3 dagar. Snabb hjälp men maila! använd inte formuläret de går inte ens att lägga kn ett svenskt konto där. De verkar inte avsett för svenska medborgare.

We have worldwide travel insurance with Allianz as part of our Platinum NatWest bank account. We had to make a difficult decision to cancel a holiday to the Maldives on the advice of a doctor due to a very unexpected pregnancy and the Maldives having a risk of Zika virus. NatWest terms and conditions stated that we would be covered for cancellation if I had fallen pregnant unexpectedly and a doctor advised us not to travel, which was the case so we were fairly hopeful and confident the claim would be hassle free. We submitted our claim via the online hub and were asked to provide the booking confirmation, cancellation invoice, medical report confirming pregnancy and a medical certificate from the doctor justifying the reason for cancellation. Within 3 months of opening the claim, we had the full amount of money we had lost (minus the excess) in our bank account so an excellent experience and outcome. My only reason for not giving 5 stars is because communication was very slow and sporadic (one or two emails within that time requesting further information or giving us an update. Emails that I initiated were not responded to), but apart from that, we are very happy and relieved. Thank you Allianz/Natwest.

I had insurance for two tickets for Abba Voyage. My friend was ill so we couldn't go. This happened close to the event, two days before, so I put the tickets back on Ticketmaster, but for £10 less per ticket because I didn't know how easily they would sell. The tickets did sell, but because I had sold the tickets for less money, Allianz wouldn't pay me a penny. If I had put the tickets on at full price and they hadn't sold, Allianz would allegedly have paid me the full amount plus the booking fee. Having said that, I've just had a quick look at other reviews for Allianz on Trustpilot, and it might be better to grab any money you can yourself by reselling the tickets, because Allianz seem to be keen to avoid paying out.

VARNING! Detta är ett scamföretag! Köp inte denna försäkring i samband med dina biljetter! Krångligt formulär, onödigt mycket dokument som tog mig 75 min att göra klart! Två dagar senare fick jag avslag på min högst angelägna anledning. Dom gör det överdrivet svårt att få tillbaka ens pengar! Detta är ett girigt företag, som bara vill ha lätta pengar. Mycket lättare att sälja dom vidare!

Had a manufacturer fault on my new car, and the assistance, run by Allianz, called for recovery.

Although this was finally actioned it too 6hrs! They sent someone to be there within the hour.....but annoyingly, despite knowing it would need recovery by low loader and unable to fix due to electrical fault, they sent a man in a van.

Eventually I had to abandon the car and get a lift home (fortunately not overly far). The arranged hire car compy called 8hrs later telling me they'd get a car then next day and advised I should "get a taxi home" good job id already gone home rather than waiting 8hrs for a car that wasn't coming!

ANYWAY THE WORST PART:

On return of my car following fixing, the car has scratches and scuffs conducive with strapping and holding down. Raised with Allianz and asked for the recovery report. They are slow to answer but did and asked for my paperwork and estimate to rectify. Sent to them and confirmed no paperwork given to me as they had to collect the car due to delays. Also sent cost estimate from dealer.

NO RESPONSE
CHASED AGAIN NO RESPONSE
CHASING THROUGH MANUFACTURER BOW TOO

ADVICE: Don't bother with these, arrange your own recovery. ADVICE TO MANUFACTURERS: Please partner with respectable recovery providers, who share your principles! Not ones that ignore customers, don't care and are irresponsible!

Avoid this company like the plaque. I started the travel insurance claims process in August 2022 and it still has not been settled. They keep asking me to provide the same documentation that has been provided umpteen times previously and it is clear this policy is a complete waste of money.

Cannot make a claim. Website keeps failing every time I try to progress.

I met the criteria of not being able to attend a concert and being able to claim a refund only to be told I don't meet the criteria set out by them.

WISH I HAD READ THE REVIEWS

I took this Insurance out when i booked to see Blue via Ticketmaster on the 20th April as a treat for my daughter and i booked in October last year. Unfortunately my daughter had problems with her pregnancy (she wasn't pregnant when i booked) a couple of days before we were due to see Blue and she was told to rest from the Docs at A & E. I didn't want to go by myself and couldn't get anyone to take my tickets. This company make it as difficult as they can as they ask for documents you don't have. Avoid like the plague, absolutely terrible!

Tried to make a claim as wasn’t able to attend a concert because my mum is terminally ill and only has a matter of days left to live. They said I need to provide medical reports to support my claim. I’m not bloody lying!! As if I’ve got time to try and sort stuff like that out. I’ve got enough to deal with just now!! This company make it as difficult as they can for you to make a claim. Absolute joke under my circumstances. Avoid!!

My wife was hospitalized with an appendicitis 2 days before we were due to travel so obviously we did not.
Despite providing hospital discharge letter and flight details they continue to request irrelevant documentation - even after raising a complaint. It's like dealing with a brick wall.

Never ever raise a complaint as the customer service is so poorly. I have raised a claim to challenge their claim decision as country situation change-after I booked my travel and I was not able also to travel for sickness reasons. Received 10 days a go a complaint notification and no further respond.

Called 4 times and left waiting every time more than 39 minutes with no respond with an answer machine all my advisors are still busy please hold . No respond back no update thickly is very strange fo ref such an FCA regulated company.

I bought travel insurance with Allianz through the Aer Lingus website for a trip I took in 2022 to the US. Because of this, I believed the insurance company to be totally trustworthy. Unfortunately during this trip I had a medical emergency and had to be taken to hospital in an ambulance. After paying out directly to the hospital to cover my medical bills I attempted to make a claim through Allianz to get my money back. After a month long endeavour of reaching out to this company via and phone and email, I managed to get all the forms and documents in order to complete the claim and get my money back. The people I was in communication with via email explained this would take a month or so. Eventually someone who I had not been dealing with got back to me to let me know the claim had been processed and I should see money in my account in the coming weeks. However, this money never materialised and I again reached out to them to explain the situation and request that my claim get relooked at. Again I was promised money would be in my account in the coming weeks and this never happened. I have sent numerous emails, dealt with multiple different people and been left hanging several times at this point. Some of the emails I send do not get responded to and others do but the responses are misinformed and often address me by someone else’s name. Since it is now 2024 and I am out literally 1000s of pounds (plus the £50 I originally paid for the insurance) I have come to the conclusion that this insurance company is a scam. I can now see with the copious amounts of reviews from other service users that this is in fact the case. All I have to say is shame on Aer Lingus for promoting this awful awful company.

bought ticket insurance for a gig for 2 tickets, a friend also bought 2 tickets for the same gig. Our partners are unable to make the gig so I called to try to make a claim and refund the 2 tickets. Apparently not being able to make it isn't a good enough reason to want a refund.

Seems pretty pointless to pay the extra for insurance for being unable to make the gig if not being able to make it isn't a good enough reason to get a refund.

Twenty two months for a travel claim to be processed. Customer service take an age to respond to emails. When claims department finally emailed me (after more than a year), they addressed me by the wrong name, asking for documents that did not exist. Slow to respond to Ombudsman judgement. When claims dept. finally processed the claim, they wrote with the incorrect sort code for bank a/c (their mistake, as they had previously paid compensation successfully). Money finally paid on 22 March, almost two years to the day since the planned holiday date. Avoid like the plague.

Do not buy this fraudulent insurance. They say they cover "missed event" they do not. I have tickets that my partner brought to the same event as I purchased the same tickets last year but to an event that's 3 hours away from ourselves and my partners tickets are 20minutes down the road from us. It's a no brainer to save money. You would think having 2 sets of tickets for the same thing on the same day would qualify us missing the event but no. I don't see anywhere they have EVER paid out or even paid based on the reviews for things they say to cover. Ticketmaster really need to get them removed from their site.

The worst experience of service ever.

Unfortunately I didn't have a choice but to use them as my travel insurance is through my bank.

Long story short in June 2021 my family of 5 had to return from Turkey as the kids had gotten chickenpox.... fast forward to March 2024, I have finally got the remainder of the money from my u used flights.

By this point most people would have given up on the claim but I got Financial Conduct Authority involved which helped

Allianz will use all sorts of excuses, they will ask for the same information 10 times for you to send in writing. They will ask for evidence that is more or less impossible to get.... just hang in there and get the FCA involved

I have never ever seen a company with so many bad reviews , how do they still operate? why are they not shut down ?My experience with them was a mix of all that those reviews had said , disgusting service , delay tactics , cut the calls off, make out they dont have your info' when they do . One of their favorite ploys is to say hold the line please , and keep you waiting for about 2 or 3 mins , and come back and ask you info they already all over again .
If I lived near thier premises I would go and see them face to face , that is if they are operating at thier alleged address , it would not surprise me if that was front and they all operate from india or somewhere far away out of reach in a secret building. What does it take for some authority to look into thier despicable set-up and expose them for what they are , a bunch of crooks and scammers.

Köpt denna försäkring via Ticketmaster, men är HELT omöjligt att fylla i en skadeanmälan. Tog över 45 min att fylla i ett helt galet formulär fyllt av massa hinder. När jag ändå klarat av detta så fastnar det i sista steget och allt bara står och tuggar och formuläret hänger sig. Totalt oseriöst företag och för j-t att Ticketmaster fortsätter lurar på sina kunder denna försäkring!!

No stars if I could!! absolute joke of a company i got my house insurance through these guys was contacted few days later asking if I wanted emegancy cover incase the worst ever happened I would get quick repairs done only to be told 8 years later when my roof started leaking and damaging my home that they don't cover flat roofs and that I should have read the leaflet they send after falsely selling me a product I'm not legible for! Why should I read something they already knew I had a flat roof as I stated it when I took my cover out! So they should do some reading of their own! Complaints department not interested as usual for companies like this!..... as you can see from all the other reviews here stay away from them authorities need to step in with these fraudsters taking hardworking people's money for nothing in return scum the lot of them and hope it happens to friends or family of them one day see how they feel!!!