Allianz Assistance Anmeldelser 

Bought this insurance when booking tickets for Strictly Dancing in October. Also booked train tickets to get there. I have a medical condition that means I need to plan where toilets are on my journey. The train means there are toilets at the stations and of course on the train itself. Unfortunately the trains were on strike due to industrial action so we wouldn’t have been able to get home. Refused to pay the claim as they said we had plenty of time to get alternative transport. Have told them the reason why we couldn’t do this, but nobody has bothered to reply.

Claimed for an event following the sad death of my lovely mum. The whole process was very straightforward only needing to explain our situation and provide a copy of the death certificate and invoice for the event. The money was refunded in to my account within a week of making my claim. I would recommend taking this insurance out.

Köpt avbokningsförsäkring för bokat arrangemang genom Tickmaster.
Sambon blev sjuk vi tog kontakt och skrev in alla uppgifter ni ville ha. Allt på engelska, vilket inte gjorde det särskilt lätt för oss. När allt var inskrivet fungerade inte sidan längre, stod bara och snurrade, vi fick inget avslut, gav upp efter 45 min
Fick alltså ingen användning av försäkringen vi köpt
Är väldigt besviken och kommer definitivt inte köpa någon försäkring av er i framtiden. Kan inte förstå hur Tickmaster kan jobba med ett företag som är så svårt att kommunicera med.

Even when providing a reason within their policy, they will do everything they can to not pay you. It's wrong. Even if it's a good time before the event! It's absolutely NOT made obvious, that it's only a tiny handful of reasons which this insurance is valid for. They make it seem straight forward, that if you can't go - you can cancel for a refund! Nope. This is certainly NOT the case.

Bought this insurance via Ticketmaster for a concert that my daughter bought me surprise tickets for my birthday.
The venue was an hour away but due to rush hour traffic, torrential rain and winds it took over 2 hours.
We arrived at the theatre in Bradford to a sign on the door that said the show was cancelled and the decision had been made at 4.30pm !
Ticketmaster sent a text at 8.04pm 1 hour after the show would have started !
Tried to claim for travel costs to be told we couldnt ? it was not covered ??? She only wanted some petrol money for a 2 hour journey !!!
DO NOT BUY TICKET INSURANCE IT IS NOT WORTH THE PAPER IT IS WRITTEN ON

Almost nothing is covered, even if you call up beforehand, explain the situation and they confirm it is.

Took out insurance for a concert on two tickets.. we can't attend has both of us have fallen ill .. arthritic flare up.. and covid for my friend... couldn't contact them as the email addresses and numbers are obsolete.. I did ring their head office and was diverted to someone who dealt with my issue who sent me an email with a claim form the problem is I have to have written doctors and specialist letters to send as proof before they'll entertain giving me a refund.. absolute robbery and a disgrace this company needs investigating and I am going to contact the ombudsman tomorrow.. avoid these (legal!!!) scammers..

100% rip off not worth the money, you will never get the money back. So many rules and you have to do so much for them and still will not be refunded. Absolute waste of money.

*edit, I got an email looking for further information and I sent it on.

*edit, in the email I received looking for further information I was also told if I don't send this in within 3 days my review will be taken down. I responded straight away with screenshots of everything, all of the proof and now 4 days have past and I've received nothing back. So obviously their 3 day policy threat doesn't work both ways........

Scammers, be careful, do not buy this insurance
I have the Travel Insurance Policy - Policy : KLMGB7000065498.

I had an accident while I was going to the airport, and I missed my fight.

So I had to buy another fight it cost me £905, and I had to book a hostel it cost me about £22.

They are just scammers, be careful, do not buy this insurance, it is just rubbish.

I will take them to the court.

SCAM - these guys DO NOT PAY OUT. You are placed on hold for a ridiculous amnount of time so you give up trying to correspond with them.

Been trying to contact them since Feb 2023.

OMG - DO NOT BUY from these useless people!

We were delayed for 24 hours in December 2022, we were due a £200 claim from January, we now at 28th November!

10 calls later - at least 1 hour each time!

We have celled these people today to tell them we are reporting them to the financial ombudsman, they said we need to speak to the client services team as the FO will need a final letter from them to allow us to report them, so far - and we are still on hold, we've been waiting 1:46 minutes!

You couldnt make this up. We will be claiming for time, cost of calls and distress caused as they're really affecting my wifes mental health!

Was very pleasantly surprised to receive a pay out after missing an event due to COVID.

Always buy this insurance for event tickets for the peace of mind but the first time I had to claim I was expecting a battle to get my money back but surprisingly it was no hassle.

The online form was very intimidating, requiring uploads for medical notes etc... but I just uploaded a photo of a positive lateral flow test for all the mandatory uploads and the claim was accepted.

Hi there, folks. Never buy this insurance for anything at all!

If we file a claim, they will keep putting off obtaining the remaining supporting documentation until they finally deny it and inform us that the item's scope was not covered by our insurance!

Very sad, I would never suggest it to anyone!

Bought an insurance as advertised on ticket master for no show. I had an urgent flight and couldn’t participate in the event. Obviously the T&Cs didn’t cover it - no surprise- read everything before you buy anything. They were very quick to reject the claim. Also no human interaction- automatic rejection.

The event insurance is a scam. Like most people I purchased the insurance for piece of mind in case something came up. In my case something did, a brother that had legal issues and needed my help. The claim was denied after proof of jail booking etc. was provided. While I realize now that this was not a covered incident I felt their advertisement for insurance to be very deceptive. On most of the ticket event sites it will encourage you to purchase in the spirit of, should anything come up! This is far from the truth. The fact is their acceptable excuses are extremely narrow and more than likely don't cover the common reasons you may decide to miss an event, such as family emergies, guests canceling, weather etc. This isn't insurance for unexpected events but five very specific events that generally do not happen. DONT give them your money.

Absolutely abhorrent insurance company, over 4 months after our 3 year old daughter was hospitalised in a major incident overseas we are still being given the run around. Ninety percent of their call centre staff are totally incompetent and lack necessary knowledge of their products and procedures. After months of half hearted apologies from staff (who openly admit a multitude of mistakes at their end) they still refuse to give our case to someone with the knowledge and insight to see it through to conclusion. Back to square one - Avoid at all costs!!

My bag was snatched from under my sunbed while I watched from the sea, my real valuables were locked in the safe but my wife and I’s prescription glasses, sunglasses, my kindle and other small items were stolen as I watched.
I had a fractured ankle at the time and was unable to chase the thief and would not let my wife chase him either.
I immediately called the insurance company from Spain to report it and a woman (didn’t get her name) answered.
So I told her what had happened, she immediately asked “did you leave your item’s unattended”. She didn’t say “oh, that’s awful, let’s see what we can do?”  
No, she asked if I had left it unattended , I explained that if she meant had I taken my book in swimming with me along with my prescription glasses and Oakley sunglasses then indeed yes I had left them “unattended”.
I did tell her that all of my other valuables (money, phones etc.) were secured in a safe on the beach.
This very unhelpful customer advisor seemed very VERY happy to inform me that “ahh sorry, bag unattended no claim, anything else I can help you with?”  

I had been robbed, my wife and I had our prescription glasses stolen, looking back it was quite amusing trying to find out numbers to call from our phones when we couldn’t see anything.
But it wasn’t funny, my wife was distraught, I was angry and I couldn’t even chase the guy who picked it up and ran away as I have a broken ankle and was being helped into and out of the sea by my wife before taking off and then putting back on the.boot I have to wear from the hospital.

I have worked in customer service roles myself and have dealt with customers in one form or another almost all my working life (I am 63).
And I can honestly say that the service that Allianz-assistance gave me that evening was amongst the worst I have ever received.

I did call again when I got home and spoke to a man, this would be around 10am on 18th September. He at least had some manners and was a little more human, it didn’t change the “you left it unattended answer” but he had a little more empathy that the first “advisor”.

As I said, on the same day, 18/9/23 about an hour or so after I had spoken to  Allianz-assistance I cancelled my ultimate reward account from Bank of Scotland which included Travel Insurance.

I have the Travel Insurance Policy - Policy : KLMGB7000065498.

I had accident while I was going to the airport, and I missed my fight .

So I had to buy another fight it cost me £905 and I had to book a hostel it cost me about £22.

They are just scammers, be careful, do not buy this insurance, it is just garbage.

I will take them to the court .

I booked a Cruise with my wife through Hays travel for December 2022 and took out their Covid travel insurance. My wife caught Covid three days before we travelled and we could not go. We informed the Hays Travel and the insurance company and filled in their online form. Two months later we started to call and e mail to find out how soon the refund would be paid. They did not reply and Hays travel in Wareham chased it for us and told us that the online form could not be found. I then rang the insurance company and they wanted me to claim through my credit card !!! I said that the Covid insurance covered us and we then had to fill in the forms again. I have been chasing since May and to this day I have not had one e mail or telephone call from them. They are fraudently selling a policy that they have no intention on paying out on when you have been ill. I will not travel with Hays Travel or take any insurance with Rush or Allianz and I am going to approach Watchdog about this company.

I have worked with many assistance companies in my role as a US-Based flight nurse. A friend asked me to help with her travel medical issue. I was dreading calling, anticipating hours on hold. Quite the reverse, I got through almost immediately, explained the situation to "Trish" who was the Allianz rep. Trish was very understanding and actually conveyed a sense of concern. Trish quickly took the information and as promised called my friend and reassured her that Allianz would help her. I would have to say one of the best experiences with a travel assistance call center in many years !! Well done Allianz... Steve Williams, REVA