Allianz Assistance Anmeldelser 

This review is for Allianz Assistance - Travel Insurance.
All I want is a certificate of my travel insurance so that I can apply for a tourist visa. Several emails and calls later, nobody is reachable at the insurance company....
Their automatic reply when calling: We are closed today due to a public holiday.
--> There is NO public holiday in Bavaria on 24/01. Unless they are still on their Christmas holidays?!

Honestly, stay away from this company and hopefully I will NOT need to make any claims during my travels...

Poor customer service during the claims process, difficulties reaching representatives, long wait times, confusing communication, and challenges getting claims approved, complicated and unclear coverage, basically they don't cover anything.

Your travel insurance (which is obviously supplied to banks for their package bank accounts) at very low rates, is not worth the paper it is written on. As others have commented, thank goodness when I made a claim last week It wasn't for an emergency or illness. You are the breed of insurance company that does everything it can to not pay a penny unless you are absolutely forced to

Terrible, won’t even answer emails, try phone them and the call fails. Absolute frauds and shouldn’t be allowed !

Agree with everyone else on here. Took out their home emergency cover - it's simply not fit for purpose. They send people round, but they aren't allowed to touch/move anything, which is pretty pointless when you have a major water leak from pipes coming out of the boiler that go behind kitchen units! Every time I suggested anything, there was a block put in the way or a reason why they couldn't actually do anything. Complete con. I will wait the min 8 weeks before taking this to the Financial Ombudsman. (As it sounds like I won't get a reply from them) How can such a relatively well known brand be allowed to operate like this?

I join nearly all the other reviewers in awarding the minimum possible rating to this company. They seem to have the objective of making the task of submitting a totally legitimate claim as difficult as possible, insisting on hard-to-obtain documents, when valid unambiguous alternatives have already been supplied to them. I will be making a formal complaint to them. AVOID.

Please stay away from this scamming outfit. They are serious fraudsters that need to be investigated. #shocking

Appalling claims service - extremely slow, never acknowledge emails and customer service next to non existent! By looking at the number of bad reviews doesn’t look like they can do much about it!!

We decided to book a cruise with hays travel around the British isles they recommend Allianz insurance to us and in particular there gold cover because my partner only has one lung after having lung cancer many year ago.we took out the cover with allianz hoping never to make a claim unfortunately five days into our trip we both had covid and we’re very unwell.
At this point the ship was docked in Greenock Scotland and then going onto the Orkney isles then France.
We saw the medical staff on board and told them of our situation and said it was dangerous to carry on further because Kath having only one lung .
We only saw the nurse no doctor was available to see us at the time therefore we decided to disembark the ship and make our way home.
We contacted Allianz claims department and filled the necessary forms for the curtailment of our trip.
Two months later they phoned us to say they were not paying out because we left the ship of our own accord.
We told them it was dangerous to carry on because of kath only having one lung and in danger of being seriously I’ll we complained but it made no difference they were heartless and dismissive of our circumstances we advise anyone never use this company from reading all the bad reviews I have wrote a letter to the ombudsman over this company and the way they treat clients .

Will never ever use them again. I have ensured over a hundred trips and only claimed one. Which they never paid out.

I had to research other alternatives, discovered I already had travel insurance with my bank.

So they did me a favour! Never ever!

What's the point of providing cancellation insurance as when you cancel the reason why you cancelled is not covered

Terrible - don’t use this company. I have had endless emails with the company requesting documents I’ve already provided and ultimately I give up! It’s very clear they don’t want to pay out and having a look online the reviews from others are equally terrible.

My Issue is with Allianz Assistance regarding Driveshaft corrosion. I had always taken out comprehensive level of cover for over approximately 9 years . On
03.11.2021 My car brokedown with loss of power and the car was jerking I took my car to local BMW dealership on
04.11.2021. The Dealership Contacted
Allianz for approval For the work to be carried out under BMW Insured Warranty and my driveshaft claim was rejected failure due to corrosion. However, as I had full Comprehensive level of cover and the cover, included all insured components even the failure is due to normal degradation (wear & tear) and
Covered all Components in my case driveshafts for the first 100,000 Mileage limit. I did not accept Allianz's decision I was given option to take my complaint to Financial Ombudsman which I did and after my complaint was investigated the complaint was not upheld due to the
Corrosion I did not Accept Financial Ombudsman's final decision either and
Their file was Closed. I had option to take my complaint to the court but due to cost involved to go through court proceedings I emailed Allianz on 18 July
2022 to Reopen and re -access My complaint and due to lack of communications, I had no response to my request but I continued to write letters to Managing Directors of AWP Assistance in London and Croydon and BMW Insured warrany, Croydon and further letter was also sent to Litigation Department of AWP Assistance, Croydon. I had no response to any of my letters . Later in June 2023 I found out the reason for not responding to my correspondences through BMW. The reason given was that Allianz will not change their mind and will not consider my driveshaft claim failure due to normal
degradation (Wear & tear). Condition 6, 1st paragraph of their handbook 4102BMW 03/21.
The main reason I did not accept Allianz's decision to decline my claim due to corrosion is that they have applied corrosion conditions on all three policy
Cover and the core conditions are not the same For fully comprehensive cover.
The levels are set out under comprehensive policy cover.
To my surprise the BMW Insured Warranty has changed their Terms &
Conditions After Financial Ombudsman's
Final report Was issued on 24.06.2022 and Financial Ombudsman's decision was based on their teams and conditions of policy hand book 4102BMW 01/21 .

Now that AWP P& C SA has made policy
Wording and the terms & conditions
More Clearer in line with my claim,as per handbook ref:4102BMW 01/23 page 19, 2nd paragraph. I kindly request Allianz to reconsider my legitimate claim on the basis of changes made to the policy wordings and terms and conditions for my ongoing warranty claim since November 2021 to my satisfaction.
This ongoing issue has left me extremely dissatisfied with the level of service and quality provided. Being a long team customer of BMW I deserve to receive better treatment and swift resolution to my warranty claim. Allianz has other car
Manufactur’s car warranties and each company has different terms and conditions. Allianz has rejected my claim without referring to BMW Insured Warranty terms & conditions.
I would sincerely advise any one thinking
Of taking out any of Allianz's insurance
Products is to be careful. This company is associated with AWP Assistances and policy terms & conditions are written by
AWP P & C SA.
In fact this warranty has worked out to be very expensive for me. I had to pay high premium of £422.00 annually to have Comprehensive level of cover and on top of this there is excess charges of £250.00 per each repair done and also
BMW parts and repair labour cost is very expensive.
I have now stopped give business to BMW. Allianz is BMW'S insurer and BMW
Has not been very helpful in settling my claim.

Our new motorhome broke down in France, so we contacted Allianz Assistance for recovery, then our problems really began!

Firstly UK mobiles are unable to contact Allianz while in France, we tried EE and Vodafone, neither worked. Fortunately our vehicle dealer was able to contact them on our behalf.

Eventually logging our breakdown with Allianz, their representative even confirmed our location - Despite 2 hours passing, no recovery arrived. Upon contacting Allianz they said nobody was coming to recover our vehicle and we should contact the French Motorway network on 112 - Why didn't Allianz inform us of this at the time the call was logged. Making matters worse we had our two young children with us. Leaving a family stranded on the motorway network in this manner is completely unacceptable.

We disputed their response immediately and have been trying to illicit a reply every since, despite sending 7 emails and an equivalent number of phone calls to their customer services team on 020 8603 9853.

Allianz\Fiat were incapable of booking our broken down vehicle into a local Fiat Professional dealership, we were left stranded for a week - Myself and my wife being forced to contact Allianz multiple times a day to find out what was going on!

Allianz failed to contact us despite assurances they would, leading to further stress and anxiety.

Inability to recover our vehicle into Secure Storage as the local French dealer network didn't have capacity to repair the vehicle.

When secure storage recovery was organised the recovery company failed to arrive despite confirming (multiple times) with Allianz that they were en-route.

Believing vehicle recovery into storage was in hand, we arranged our own travel home due to the continued incompetence at Allianz. As the recovery company failed to arrive Allianz suggested we leave the vehicle's keys with the campsite owner so we would be able to make our on-ward travel home - With the high value of our vehicle this was never an option!

The recovery company insisted we travel with the vehicle to 'secure Storage' this was never explained by Allianz - The storage facility was further away, therefore the ability to travel on-ward and home was further restricted.

The recovery company left our Motorhome on the pavement outside of their garage, this wasn't the 'secure storage' which had been arranged. Many phone calls were made to Allianz, with one exception, none were returned despite promises to do so. After a few hours our vehicle was placed into 'secure storage'.

By this time we had missed our train to the airport and were stranded in a small French village, with no on-ward travel, accommodation and two young children who's safety was paramount!

Upon arrival home we continually chased Allianz for updates on our Motorhome, we also needed to chase Allianz to recover our costs - Some of which they later refused to pay despite verbal assurances that certain costs would be covered - These were later recovered as part of my formal complaint.

Once we we're informed our vehicle had been repaired we were asked to provide our availability and nearest airports so we could arrange collection - This information was provided on the same day, along with flight numbers etc. Then nothing, again we were forced to chase this with Allianz on more than one occasion to organise travel and vehicle recovery.

All of the above was submitted to Allianz as a formal complaint on 16th August 2024 and remains unresolved despite attempts from myself and my wife to illicit a response.

I would not recommend Allianz Assistance as they are completely incompetent in every respect. Should you have the misfortune to have Allianz Assistance then ‘Good luck’!

Absolutely useless. None of their phone numbers or emails work. I've looked online, called, emailed and I still can't make a claim on my ticket insurance. Person promised to call back, but nothing. I'll have to make a complaint through the financial ombudsman and hopefully, I can make a claim

Having taken out Pet insurance for my two cats with Sainsbury's Pet Insurance, I would like to warn others of the deceiptful and uncaring attitude of this company. PLEASE do NOT take out insurance with them, and if you find youself having insurance with them already, send your pets history in full so they can add endless exclusions to the policy before you claim. It appears that they will find any possible excuse not to pay out a claim. I had been with Pet Plan for 10years and due to their huge premium increase I decided to move to Sainsbury's. I has never claimed before, and this single year have had one incident with each cat (one accident and one illness). Unfairly neither has been paid with 'cat fights' being added an an exclusion! Please take noe of the 1.3 star rating and DO NOT GO NEAR THIS INSURANCE COMPANY!

We took out extra excess coverage for car hire through Allianz, and were glad we had when a mysterious scratch appeared on our hire car. As directed, Europcar took the excess off our credit card deposit. We immediately contacted Allianz to make good on our insurance, as we were down over £500 by this point (and racking up interest on a credit card!)

We first placed the claim in August and it has been really really challenging to communicate with someone who can help us. It turns out that the insurance is through the French arm of Allianz, and we have really struggled to speak to a claim handler. We have sent several emails, and received responses asking for things we already submitted. It has been several weeks now and we do not seem to be making any progress with the claim, despite having provided all the documents requested. Would not recommend extra cover with Allianz through gotrentals.com. We took out the cover so it would give us peace of mind, and because the process for claims looked easy. This has not been the case. I expected more professional service from a multinational insurance giant and I would really really like to speak to someone who can help me to organise my refund.

Jason Tooth was exemplary
My daughter had to call Allianz Assistance as per her contract and we wanted to highly commend your expert who came to her rescue
His name is Jason Tooth and he was extremely thorough & polite, professional, efficient and we can not thank him enough for his brilliant assistance and superb attitude. His work ethic was spot on and he obviously loves his job and he should be praised and recognised for his fabulous charismatic service
He worked in the heavy rain and smiled throughout his diagnosis and repair.
He went above and beyond and this is very rare nowadays. Jason is an absolute star and deserves recognition indeed. He went above and beyond and we want him to be made aware of our gratitude for his exemplary high standard of customer care please.
Jason….. thank you very much 🏆 from a grateful parent in Oxford 🤓

Extended Warranty Insurance Issues:
There have been ongoing issues with Soper BMW who appear to lack the knowledge and empathy towards customers. I have had warranty insurance since 2021 and the first time I have to use it, it has been nothing but trouble. 3 weeks on and over £3900(!!) in diagnostic fees, it has become tiresome and sorrowful with zero customer satisfaction. Our car has been religiously and particularly looked after with over-serviced oil changes (as who would ever let their car do more than 20,000mile between intervals) at a local independent BMW garage. I expected a premium service and customer engagement from these subsidiary companies Soper BMW, BMW Warranty Services and BMW UK who dont speak to each other. Caveat after caveat is what has been presented to me since having the car recovered. It has been a horrible and still is an awful ongoing experience. If it werent for the fact we have to use a BMW retail outfit to utilise the BMW warranty insurance, we would not have used Soper of Lincoln. There has also been no communication from BMW UK/Customer Services at this moment in time also

An extremely awful service 7 hours for road side assistance in France that took me to a scrap yard to fix a 2023 X5M , a refund of the hotel and compensation that i never saw after more than 15 calls during 2 months and still