Longtime fan of the brand, been wearing their jeans and pants for many years. Customer service has been fantastic, most recently honoring sale prices on items I had purchased less than a week prior b... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I have 4 pair of the AG Los Angeles jeans. I love the quality, fit and fabric. I also had a very positive experience with AG customer service. They responded to my request immediately and resolved the... Vis mer
I made an exchange on a pair of jeans, that were originally 30% off. Then AG started their annual sale, and they were even cheaper! So I asked for a price adjustment, and CS made it easy to do so. I g... Vis mer
Terrible customer service - refused to grant price adjustments within a 30 day window because we had too many orders. Punished for being loyal customers who placed a lot of orders.
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
AG Jeans is a premium denim and knitwear house leading the sustainable manufacturing movement with innovative technology and eco-minded processes.
Kontaktopplysninger
2741 Seminole Ave , 90280, South Gate, USA
- 844-693-3646
- cs@agjeans.com
- www.agjeans.com
3,5
Middels
108 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 48 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I love their clothing but no returns? are they high?
I love their clothing, wonderfully made. But over the past three months they have had this horrendous "no return/no refund" policy. If you purchase something that does not fit or perhaps is not to your liking, you're pretty much stuck with it. Be very careful of the 'sale items' that are 'no refunds or exchanges'/Final Sale. For some odd reason (we think it's due to the current lack of business in retail) they are completely strict on this policy and will not budge. Earlier on we had a return where the 'tag fell off' (item was just tried on..it's not our fault the tag was placed on the item in a faulty manner) and mind you we spent over 2k over the past two years on this brand as dedicated patrons, we were alerted and told that we 'sent back a 'used' item that has been worn and since then was told that was the reason why they cannot make any exceptions with a recent purchase of something that does not fit. BE very careful of what you buy...in fact, buy it elsewhere where the return policies are more looser (i.e. nordstrom, bloomingdales etc) Customer service has also gone down hill with a tad rudeness factor to add insult to injury...No returns in an era where where consumers are forced to shop from home? seriously?....
2. august 2020
Anmeldelse skrevet uten oppfordring
AG Jeans treats online customers badly!
I ordered 3 pair of jeans from AG online. Two pair came which I almost immediately returned. One pair never came. When called, AG customer service stated that the jeans were out of stock and I was not charged. Wrong: a paypal and "posted not pending" Amex charge for 3 pair of jeans disproved that statement. Then they did not communicate with me about or issue a refund for the two pair of returned jeans. Customer service was very snippy and kept telling me that I was not charged for the missing pair. I have provided the invoice and UPS return confirmation to Amex who will dispute the $622.37 charge for all 3 pair of jeans with AG. This is the worst customer service of any online store that I have ever purchased from. Generally online merchants are friendly and efficient. AG is not. Avoid buying from them.
11. februar 2017
Anmeldelse skrevet uten oppfordring
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