affidea.ie Anmeldelser 

I went to Cork affidea for a MRI. I was made to take all my clothes off and put a gown on. This is normal procedure but there was no heating in the building it was freezing. Don't they charge enough to heat the place. It was January, luckily I had a lift so heated up quickly but if I had to catch a bus I'd of never warmed up . affidea is risking people's health not acceptable.

Went to Affidea with a badly infected big toe which had a big pus filled blister. I said to the doctor that it needed to be lanced and he said “No, that’s been caused by the application of antiseptic cream” and he prescribed oral antibiotics, drew a circle on my toe below the infection and said if the redness went over that to go to A&E. I spent a horrible night in pain and the infection spread. I had heard there waiting times of over 10 hours at Dublin public A&Es so I went to Blackrock Clinic A&E the next day. Blackrock usually has you in and out in 2 hours which was a better option than sitting in a public hospital for hours with the infection continuing to spread. I was advised at Blackrock that the toe should have lanced the day before, that healing could not start until it had been lanced. This is the second time I attended Affidea with an infection and they mismanaged my treatment and I ended up in A&E. I
Turns out it was the same doctor both times.

Buenas tardes.
Soy Ignacio Francisco Redondo, segurado de Caser.
Llevo años haciéndome las ecografías(y otras pruebas radiológicas) en sAffidea. Todo bien hasta el pasado jueves 19 de diciembre(9:30h)
me hicieron(como cada año) la ecografía abdominal completa(incluyendo renal).
El doctor tardó 5 minutos en terminar(otros años alrededor de 15 minutos).
Le dije extrañado: Ya terminó doctor? Le dije que había bebido agua y me parecía corto el examen.

Han paso los días y hoy me dan los resultados(no me examinó ni las vías urinarias ni la próstata). Así entiendo la rapidez.

Me puse en coctacto con affidea en dos correos: es_calidad 2affidea.com y
Me contestaron que estaban esperando la respuesta del ecografista(pero tan rápido para examinar y tan lento para contestar) El pasado marte lo comuniqué en el hoapital Vot san Francisco. También sin respuesta. Así que se lo he comunivado a Caser, la aseguradora médica, para ver si al menos tienen la dignidad de responder.
Les envié resultados del pasado año y de este para que vieran las diferencias y cita en la que indicaban que debía llegar habiendo bebido agua llena...

Awful place, security harass you for parking, just keep saying luas machines. Very little English, no help. Receptionist just shouts over you. Hated it

When trying to park in the carpark, the receptionist has a terrible attitude. I couldn't understand where he said to park,he then came running out of the building to tell me I parked in the wrong spot. When I advised I couldn't hear where he said to park I got back "I don't care what you say buddy". Very negative experience l.

After referral from doctor I got an MRI scan within a few days (Dundrum) scheduled at 11:40 (be there 20 mins early). I arrived at 11:20, in the scanner by 11:40 and out of there at 12:05. The results will appear on my app and will be sent back to GP. Really efficient process. Thank you.

I contacted Affidea through my app account and asked for an appointment (6 months after being referred by my doctor to Affidea) and got no response.
My doctor contacted them again, and I got a link very promptly but just spinning at the end when I try and pay for appointment. I contacted them through the app and no one has contacted me, tried ringing (Cork) and no one is answering the phone, just keeps ringing out. Really poor customer service.

The agent of company on the phone requested all my banking details, including the card secure pin on the card's back side, for the upfront payment for scheduling an appointment. I asked him to send me a payment link on my email or to my phone number instead, otherwise he must provide his role and his full name. That he refused and got emotional, and started shout and interrupted, then he said if I do not give him my bank card details right now, then he would cancel the offered date and time for the appointment. To sort this issue I visited the Cork affiliate, they confirmed that those agent was wrong and should not require my banking details. I already have huge doubts regarding the legitimacy of this company because their agents are acting as the scammers by requesting the customer's
bank details on the company behalf. Seem like affidea is not able to provide standard and secure way for payment so WHY??

Was eventually referred to affidea by my GP after 2 years of pain after falling off ladder.The service was brilliant,identified a fracture in hip area by MRI previously unidentified by hospital,last week had surgery and hopefully recovering. If it wasn't for affidea would be in pain for many more years,would highly recommend this service for efficiency,prompt service,and ease of access. Many thanks Affidea

Affidea Expresscare Northwood used to be a professional clinic not so now.
I attended last week after a fall and was called in after approx an hour. I was assessed by a nurse and told that I was next in line that the Dr had stepped out for two minutes. Another nurse put her head in the curtain and asked if I needed painkillers that I declined she then reiterated that the Dr had just stepped out for 2 mins for something to eat to which I replied that this would probably take a half hour. She then launched into a tirade about the Dr being entitled to something to eat and that she had been on her own for the morning and for the past two days. None of this is anything that I needed to know or wanted to hear if the nurse and Dr have issues with their employers that is who needs to hear their grievances. The Dr returned after about 25 mins and sent me for xray following this she said I needed my hand in a splint and i was to come back to the fracture clinic. The nurse returned to do the splint commenting "whats wrong have you a sore finger" as if I was wasting her time and should not be there. Totally unprofessional behaviour the whole experience left me reluctant to return and would not recommend their services. Affidea needs to get their act together and employ more staff so this behaviour from the disgruntled staff does not continue in the interest of the patients.

I paid 180 € for a scan that wasn't done. I have contacted by email for the money back and they haven't done anything about it. So they just took my money?
UPDATE**
finally got Through to an agent who rescheduled my appointment to another clinic. I credibility rude and condescending person on the phone I actually can't believe people with this attitude can work in these places, I would understand if I was shouting and complaining but I wasn't. I did an MRI and can't access the images so I asked if she can resend the link. She said I will ask the department and they will do it 'if they have time, but I can't promise' ?? Honestly. I give up.

I went to affidea clinic Kilkenny last night for a mri,
I was nervous as the reasons I needed it isn’t great..
There was two guys looking after me last night , they were both so nice , especially the first guy who came out to meet me and talked me through everything while the other spoke to me throughout the procedure .
Five stars to these guys x

Affidea clinic swords: Its difficult to find and a long distance from parking, particularly when you are in pain or have mobility issues.They advertise their closing time at 8pm but thats simply not true. Letting people in the door but not seeing them after 7 is not the same as 'being open until 8' We got there for 7 and couldn't get into their car parking for 10 mins. Someone finally allowed us in when we found the worn- down help button. I wish they told us at that point that they were full up. We got to the desk at 715 pm to be told that there was only 1 doctor and 6 patients yet to be seen so we would not be. Then a nurse came out to tell us the same thing and to comment that we were now there at 7.20. We didnt need salt rubbed in the wound. I suggested they need to advertise truthfully when their
clinic is functionally closed.We just needed an X ray.

The best thing they did last night was to tell us that Laya swords was open until 10 pm. As for Laya its quite good. Does the same as Affidea. Parking is much easier, you are seen quickly.You will likely get 200 at most back (from 400 approx) if you have private health insurance but it's fast and pleasant. Go to Laya

Awful Manager at Meath hospital Primary. Avoid and go to Vincents or Blackrock. I left without getting my MRI and wouldn't go back there if you paid me. Felt sorry for the poor lady working beside her. So rude - almost threatening.

I received a phone call this morning, the company wished me to submit credit call details over the phone and significant other personal details without any confirmation of who they were, any question i asked received an, we cannot answer that due to gdpr, but ware happy to ask anything they wanted , including credit card details,when i said i was leaving for holidays they said as i had already hung up on them once (i had not..i had a dropped call 20 seconds before this call. i had initiated a call back during which i received their second call, but was told that as i had obviously hung up before , i would have to ring them for an appointment.. i shall endeavor to find a less arrogant company.

My gp send referral in may didn’t get approved when I contacted no referral on system I have reference number for referral they can’t find probably I will report to HSE enough is enough

Trying to get a receipt for a scan already done and paid for is like trying to get a golden ticket to Willie Wonkas chocolate factory. Also the app doesn't work, I can only access my account on my computer. The scan itself was fine but they let themselves down with such terrible customer service .

Any facility is only as good as their procedure when a patient had a question or a problem. That's where a facility shines or fails. Everything going perfectly - anyone can do that. And unfortunately, Affidea fails miserably when it comes to customer service.

I have a question about an MRI. There is nobody available to answer any questions. There is a call center that might just as well be a robot voice as all they do is book and take money over the phone. And I have to pay for the pleasure because they don't offer a landline number.
I'm told I can send an email - with a question that involves private medical information? Are you kidding me, when you are clearly outsourcing patient data outside of Ireland. The only way to speak to someone competent ist - DRIVING to the clinic, walk in and talk to someone. What a joke, that is not a patient centred modern medical facility.

Totally dreadful.
You need to make scans faster.
Lives might depend on this.
GET YOUR ACT TOGETHER.
Please!

Absolutely joke,why you first want payment,and after this to try to find way to return.Second if you pay already it's mean I can choose what I want. Somebody make mistake with wish part of body must make MRI,I run away from work,just for MRI,and they turn me down(I already paid)because wrong part on documents. I must call my doctor and organise everything from began.If I paid and know where I have problem why just don't do it.