Acemotorvehicles Anmeldelser 

Already bought a car from Ace 4 years ago which has been a solid motor causing no problems. Always had a great, friendly experience from all. Now bought our second car from them and again they couldn't have been nicer. Very fair with my trade in when I explained the issues with it. Happy with the deal that we did and feel it was fair. Very nice 'family' environment to do a deal in. Also, not experienced any of the 'pressure' selling that others have reported. Thanks again Ace... I'm sure we'll be back!

Purchased a car at the start of December with collection at the end. Had couple of small requests with the car and they sent me to Browns (very helpful) and then to AJW body work, again very helpful. I’ve noticed a couple of bad reviews on here since purchasing my vehicle, and they may have put me off, which would’ve been a shame. I’m very happy with the vehicle I’ve purchased, I appreciate that I haven’t had it long, but it’s a secondhand vehicle that you’re buying, you pay your money you take your choice….

Dashboard lights came on as soon as I drove it away. They said they'd fix it, but the fix didn't last. Then there were oil leaks from front and back. Their warranty is a scam and it's cost me thousands getting the problems repaired.
Avoid this place.

Purchased a Mercedes B class in July and have had nothing but issues, first was a blown turbo which took 3 weeks to repair, when I did eventually get my car back it wasnt set up properly and kept going in to limp mode with the engine management light coming on, i took it back and spent 4hrs waiting around, now the gearbox has developed a fault and doesn't go in to gear so chasing a repair through warranty which is very complicated. Something else which is very strange is my car was mot'd on the 4/6/2025 with 89355 miles but when I purchased the car on 7/7/2025 it had exactly the same miles on the clock ??? The garage they use use is a few miles away and on top of that the man handling the sale said to me "its a decent car, my sister has been using it to run about in" .

We purchased a Nissan Qashqai on the 6th of August, 6 weeks and 800 miles later the car broke down, our local garage inspected it and diagnosed the turbo had failed, the car was under warranty so i contacted Ace Motors and spoke to Joe, he could not have been more helpful, he informed me that any garage could carry out the repair, but he suggested i use Browns in Sherburn Village as they are familiar with working alongside the warranty company.
The car was repaired under warranty, both Joe and Browns kept us updated with what was happening.
Many thanks to Joe and the team at Ace, and also to the guys at Browns.
GREAT SERVICE!!!!!

We drove 225 miles after telephone discussions to view the car. The car was just as described and in lovely condition. The purchase was very straight forward and an all round pleasant experience.
Very much enjoyed the whole process and the drive home despite the awful weather!

My name is Glenn and I returned to buy a second car from Ace Motor Vehicles and again I was more than satisfied with the entire process , In my opinion Gary gave me a fair price for my vehicle I had bought from him last year and I am delighted with my latest purchase namely a Mercedes-Benz E250 CDi BlueEfficiency Coupe , I have only had the vehicle just over a week and see no reason so far why I won't be just as happy with the car as last time , Adding to the satisfactory experience is the fact that Tracey does all the paperwork side of things for you so you are able to drive away legally on purchase , There is no doubt in my mind that I will return to Ace Motor Vehicles for a third time as I have no reason whatsoever to doubt Gary's integrity and I will continue to recommend my colleagues to use the services of this company

durham office - guy on the phone was rude, i felt the dummy being spit out from here. however - i hope he really enjoys the breakfast & dinner he’s not missing out on! woman on emails was nice though

I only rated 1 star as I wasn’t able to select lower.

There are so many red flags for this dealer, it’s unbelievable.

Key notes:
They sell broken, damaged and dangerous vehicles that they claim are safe and will not accept responsibility for then.

They’re pleasant enough wgeh you arrive, but become hostile and rude when you inevitably have to contact them about the repairs the vehicle needs.

They use a company called Browns for repairs, who are equally disreputable.

I bought a vehicle in July, which seemed ok until I started to drive it. There were a fair few knocking noises that you wouldn’t expect from a vehicle if its age, and the clutch was screeching at times.

I was told to take it to browns for repairs, and was assured the knocking noises were fixed.

They were not.. and, if anything, they were worse.

I also advised of the clutch issues and was advised that they’re not going to fix the clutch at all, but would look to repair the knocking noises (again) so I took it back to browns.

After a second attempted repair, I was presented with another MOT certificate to ‘prove the vehicle was roadworthy’. Only, it wasn’t. The knocking had become far far worse..

I got back in touch with Jo, who basically said there was nothing wrong with the vehicle and, as I’m not a mechanic or MOT tester, I didn’t know what I was talking about.

I asked to reject the vehicle (as I’d only had it two weeks, and it was clearly faulty) but they laughed and denied this.

A few days later, I received an email from their legal team, also advising that I seem to have misunderstood my right to reject and that I couldn’t do so.

Luckily, I’d financed the vehicle, and went through them.

I was asked to provide an independent assessment, and I provided two. Both of which confirmed that the vehicle was NOT safe to drive, had several considerable faults and should NOT have passed an MOT.

Eventually, the finance company/broker forced the dealer to take the car back under right to reject.

But, I would encourage people who are not mechanics, to stay clear of this dealer. They are the epitome of rogue traders.

The speed at which the dealer denied to repair or accept rejection and then got their legal team involved shoes that they’re familiar with doing this.

Also the fact they claimed that I didn’t know what I was talking about, suggeste they felt they could bully their way to the outcome they wanted.

Stay clear at ALL costs

Saw the car online. Phoned asked if he'd do a video of the car as I'm over 200miles away. Looked good, Paid a refundable £200 deposit. Travelled from Scotland down on the train to Durham to see the car. Joe was was helpful and laid back no pressure. Car was good when I checked it over, paperwork checked out following Joe's description of what was included so I bought it and drove it home. Had an oil leak from gearbox shortly after I got home. Joe apologised for that and asked me to take it to my local garage. They gave an estimate which was acceptable and Joe made me an offer of contribution to cost. I was happy with that, money was transferred to my account to settle the garage bill. Not great that there was a fault to deal with but I think always best to judge a place based on how they deal with things when they go a bit wrong. Overall pretty happy with how it all went. Would buy again in the future based on the experience i've had.

Please DO NO BUY A CAR FROM HERE!!!!
I bought a car July 2024 and it was not road worthy! Not very nice people and very intimidating. I asked for a refund as the car was not to satisfactory standards and they ignored me for weeks. Still never got the car sorted and lied that there was nothing wrong with the car after being back in the garage 3 times in the space of 3 weeks. Absolutely disgraceful behaviour from a “professional company”
“PLEASE DO NOT WASTE YOUR MONEY BUYING A CAR FROM THESE”

Arrived after booking a test drive,put down a refundable £100 deposit in advance,this was returnable if I decided I didn’t want car.When we arrived we were met byJoe,nice lad laid back no pressure,showed us around the car and went for a test drive,we then went into the office to check paperwork and see if this was for me. I decided I wanted the car and purchased it with again no pressure.👍.Was given a good price and warranty,happy I drove the car home😁🚙🚙.Thanks to all

Very helpful and reasonable staff, ensured the car I purchased had full MOT, service and valeted before collection. Friendly and helpful service, thanks for the help!

Great stock, knowledgeable about what car was best for me. Excellent service

Ace Motor Vehicles came highly recommended both from a personal friend and the AA and I had been watching the site for a good few months and reading reviews , Having decided to ignore the VERY small amount of negative reviews and take more notice of the many positive reviews I drove down to take a look for myself my current vehicle having seen better days , I had my eye on a Citroen C3 Picasso HDi Exclusive that I had seen on the website , The car was certainly as described on the advertisement and there was only the slightest issue with a rear number plate tail light which was immediately attended to and fixed , I found Gary to be most affable and a very likeable guy , he was very polite and helpful and he gave me no reason to doubt his service whatsoever , as for his wife Tracey she was also a delightful person who kindly took care of all the paperwork on the old and new vehicle , I found buying a car of Gary and Tracey a good experience and will have no hesitation at all returning to purchase another vehicle from them , I would also have no issue recommending them to friends , I have only had the car 3 days and so far could not be more satisfied with the vehicle but unlike many people I do not expect a Rolls Royce for Reliant Robin money ..............

Professional and knowledgeable on a range of vehicles, very accommodating on test drives and reasonable prices across the board. Would recommend

DO NOT DEAL WITH THIS COMPANY
Left a deposit on a car which i have since decided not to buy according to the owner this was refundable if i decided not to buy.I spoke to the owner yesterday and he has refused to give me my deposit back.I would give them no stars but that option is not available

WHAT A SCAM i recently was viewing a car from this garage and was going to view it when i came back off my holiday which i told gary over the phone he said that it was fine and would require a REFUNDABLE deposit of £300 silly me sent it over . He pestered me over 2 weeks and wanted me to send over the money for the car without viewing it. I said no and he started giving attitude and become really pushy about me buying it. I phoned him when i came back saying i was no longer interested in buying it as i had some other issue come up and could no longer afford it. He told me that i could kiss my money goodbye and that i was not getting my money back but it was REFUNDABLE according to him and i did not sign any contract . absolute SCAMMERS !!!! stay away from this garage !!!!

Horrible customer service experience then flags review to take it down.

Very poor dealer, warranty useless due to dealer not supplying copy invoice of supposedly recent service, save your time and money and go to a dealer that is trustworthy and honest.