AbersochHolidayHomes Anmeldelser 

Ideal holiday rental for a large family (we were 7 adults and 6 children aged 1-10): close to beaches, close to shops, lots of room inside and out, ample parking, equipped with everything you need.

Fabulous communication from the start & kept us up to date with all info needed.
Abersoch Holiday Homes are my first go to company for our family's annual stay. Easy to book online & nothing too much trouble (or silly questions - I had plenty of those). Very helpful.

We stayed in the property Bryn Melyn in Abersoch and had a whole array of problems with our stay - I flagged this to Abersoch holiday homes and after taking around a month to finally reply, they have said nothing can be done and really have just made excuses on behalf of the owner of the property. Very disappointed after paying such a premium to stay there - we expected much higher standards. Would not use this company again.

This a copy of the email I sent to Abersoch Holiday Homes. I also sent one before we started our holiday asking if I had all the correct information for our arrival but again no response.

Dear Abersoch Holiday Homes,
This will be the third email I have sent you in 4 days the previous 3 have gone unanswered so I do hope you can respond to this email.
Yesterday and today in desperation I tried contacting you by phone via the number on the website. It took 25 minutes to get through to someone yesterday afternoon, but this was to an office in England, Norfolk I think. The person I spoke to gave me the number for the office in Abersoch which they said, and it also says on the website is open till 6 p.m. Unfortunately, when I called at 5:25 I got a recorded message, and the office was closed.
I managed to speak to someone this morning, but the signal was weak, and the calls kept cutting off without a satisfactory conclusion to our situation.
The person I spoke with offered an apology for the 3:1/2 wait to get into the property on Friday evening which was a very distressing time. What concerns me is that we had no emergency number to call or had any way of getting in touch with Abersoch Holiday Homes. I did receive" a text on the 18 March with the key code and a message stating further information is available in your online account and in your email box the day before your start date. No such information was received, and no information was available in my online account. I checked my emails on Friday when we were locked out of the property and again today including my junk box and there are no emails from Abersoch Holiday Homes or two text messages informing me of arrival and departure times and one with the key code that only opened the front door but not one for the door that allowed to enter the house.
The situation is proving to be very unsatisfactory, time consuming, and stressful.
Can I suggest that the level of customer service that is being provided needs urgent attention if customer satisfaction is to be deemed satisfactory and

I am not sure where the problem lies - is there enough staff to deal with customers concerns and the ability to respond to emails in a timely manner and to get through on the phone to someone in less than 25 minutes or the office hours to be open during the hours stated on the website.
The fact that we were unable to get into the property for three and a half hours with two small children in toe in heavy rain.
The lack of hot water we have had since Friday evening is still unsolved despite raising this in my first email and the refund owed me from last year still has not been processed. It a small amount and not of great value but I was hoping to donate it to the funds of St Pedro church in Llanbedrog to restore the windows. This is just another example of the poor level of customer service we have received.
I went on a couple of review sites today and it seems It looks like I am not the only customer who is concerned about the level of service received from Abersoch Holiday Homes if you look on Trustpilot even the people next door to the property we are renting have also told us of the problems their daughter and family are having with their booking on the Warren which they booked through Abersoch Holiday Homes.

I would like you to carefully review my comments and observations and respond to this email.
Thank you.
Marion Coleman & Family

As of today, I have still not had a response.
However, I did get a "We hope you had a lovely time" email when we got home, asking if I could spend a few minutes giving them some "feedback as it means a great deal to us".
I only they read and replied to emails

Abersoch Holiday Homes have recently got back to me after reviewing the emails I sent highlighting my concerns and my feedback. I am pleased to say they have addressed the points I raised and offered a satisfactory refund given the circumstances.
Its a pity we could have resolved this sooner however it has now been satisfactorily resolved so thank you .

Just booked a fantastic house for a summer holiday in the UK rather than going abroad. It's the first time I have used Abersoch Holiday Homes. I sorted our holiday with Elizabeth Cater who was fantastic and explained everything. The process was smooth and professional. So thanks for sorting!

Booked with Abersoch Holiday Homes recently, couldn’t fault the accomodation, but the customer service is very dissappointing. Promised by two members of staff a call back, once the week before due to travel, on day of arrival i rang again assured a call back by 5pm...and nothing. In a recent email this part of the email wasn’t even acknowledged!! We are all striving to do our best during these precedented times in all of our jobs, but please dont promise calls if its not going to happen. I’d think twice before booking with them again. Very quick & happy to take your money but no customer service.

Sad to say that, having booked a cottage 6 months in advance and paying the full amount despite the risk of lockdown not opening up in time, the owner cancelled with less than a month to go. No explanation. Abersoch Holiday Homes (who we booked through) couldn’t explain and wouldn’t comment on why their terms penalise me for last minute cancellation but not the owner. There are no suitable alternatives available with them hence we are looking for alternatives elsewhere. Unfortunately Abersoch Holiday Homes don’t answer emails and take 60+ minutes to answer the phone. It has been 8 days since I was offered a refund but still haven’t received anything. 15 days to go until the holiday and I can’t book anything else until I have the refund. I won’t use them again. Lesson learned - check that the contract is fair in future.
UPDATE: just received a full refund, 5 days before I was supposed to start the holiday.

Had to reschedule a March break due to our travel dates being 3 days after the Country locked down . Absolute nightmare trying to get to speak to anyone on the phones before , during and now currently and emails not being responded to . Finally got through and changed the dates to September and was assured i'd receive a confirmation email , nothing came . Again emails unanswered . After hours on hold spoke to someone who assured me the booking was done and confirmed and they'd definitely confirm by email , nothing once again . Have tried ringing over and over and spent hours on hold over the last 5 months! Received a text asking for the balance of the holiday a few days ago and logged into my account , it's showing that i have no previous holidays booked or any rescheduled ones so I obviously can't pay for a holiday not in the system, once again my emails not answered and 7 hours so far on hold over the last few days . I am at a loss as to what to do to be honest and am hoping someone from Abersoch Holiday Homes actually reads their reviews . I understand these are unprecedented times but someone at the top needs to look at the way this business is handling itself . Instead of 10-4pm , open longer and at the weekends to meet the demand of people trying desperately to get through to you . My stress levels are now through the roof . The worst holiday company i have ever dealt with and would recommend you steer well clear until at least they sort out their current bookings out