Abercrombie & Fitch Anmeldelser 

A&F HAS. THE BEST CLOTHES!
IF I WAS TO SUGGEST ANYTHING = PLZ MAKE MORE HOOÐIES
WITH POCKETS
FROM A DEVOTED COSTUMER IN 20 YEARS 🩷

My order was cancelled 4 days after I placed it because the item was out of stock. For a company of this size, it’s surprising they can’t keep their website stock updated in real time, or at least within 24 hours. I had ordered these pants for a specific date, so this delay completely wasted my time.

I re-ordered a different pair, but they came in too small (my fault). Still, the entire process of trying to find the right pants with them dragged on for about 10 days. I just wish their site had more accurate sizing details and real-time inventory updates, it would have saved me a lot of frustration.

Royal Mail failed to deliver my package, told me to contact Abercrombie to organise a refund through royal mail and Abercrombie rudely told me they cant contact their own courier partner and there's nothing they can do! So I have now lost £266 from a company I spend a lot of money with and they're not willing to help at all

Ich bin eigentlich Stammkunde bei Abercrombie und schicke alles fristgerecht und ordentlich zurück. Dieses Mal sollen anscheinend 2 Produkte, die sehr teuer waren gefehlt haben und der Kundenservice streitet ab, dass ich sie zurückgeschickt habe, was nicht der Fall ist. Ich habe die Retoure gemeinsam mit meinem Freund verpackt der bezeugen kann dass alles im Paket war. Der Kundenservice hilft auch nicht weiter. Telefonisch sagt man mir, man könne in dem Fall nicht helfen - das müsse die Fachabteilung machen und schriftlich braucht eine Antwort mind. 5 Tage. Auf meine letzte E-Mail wurde gar nicht mehr geantwortet. Dokumentiert wirklich alles ganz genau, wenn ihr was zurückschicken wollt um Beweise zu haben!

LETTERALMENTE gli unici jeans che posso usare!
Abercrombie ha letteralmente gli unici jeans che stiano bene su una clessidra ⏳ stretti in vita, e che cadono perfettamente su fianchi e sedere! Ne ho 8-9 paia, nessun altra marca ha una vestibilità come i Curve Love. Mai più senza!

Ordered a top, XXL. size guide 47.5" to 50" came this morning XXL on the tag but 59" chest.. very poor from a premium clothing manufacturer.
Not the first time I have ordered and the delivered size is way off..
Now got the hassle of repacking and returning..still waiting for a proper response from the company.
Spoke to customer service they agreed to refund my money and not return the top which is agreeable.
All I need now is to find someone with. 59" chest to give it too..

My husband ordered a cardigan on line and unfortunately it was the wrong size. The only place in the country that has stock is in The Trafford Centre Manchester. I requested that they send me the correct size and was told that they couldn't do that. I asked for the product to be sent to a store in London but their computer system would not allow. I contacted head office and received a negative response, systems don't allow. When are humans going to start taking accountability again. In this day and age surely this is a simple request. Terrible customer service. No one wanting to put themselves out for a loyal customer.

Since the new vision also the quality is very bad. I must say H&M has a better quality and better customer service

I would strongly advise caution before ordering from this company. I placed an order and encountered ongoing issues that were never properly resolved. Despite repeated attempts to contact customer service, communication was slow, unhelpful, and often ignored altogether.

To make matters worse, I am still being charged through Klarna for an item I never received or was forced to return due to poor service — with no confirmation of refund or cancellation. The lack of accountability is unacceptable, and I’ve now had to consider legal routes just to get a basic resolution.

This has been one of the most frustrating shopping experiences I’ve ever had. Save yourself the stress and shop elsewhere.

Sent the completely wrong item to me so I started the returns process and sent the item back correctly as directed. Rather than send me a refund they sent me the same item back again. Woeful service and won't buy anything from this store again

I ordered a dress online on Sunday morning using the standard delivery service with estimated delivery date a week late but turned up the following day so very pleased. The dress is lovely material, well made and fits perfectly. I couldn't be happier

I cannot believe a company of this size is so appalling.
Did a massive haul for my daughter, sent a lot of it back and it seems to have missing in return. They seem to think that is not their issue and could not care less. They won’t investigate or refund, literally couldn’t care less as they have my money and that suits them. Have had to open a dispute with my card. Will never shop with them again, not that they will care about that either.

Abercrombie CS were amazing when I had an issue that was the fault of the courier service. They replied very quickly on a weekend and had the entire issue resolved in a matter of hours

Non existent customer service

I won’t even start with my issues anymore. Nobody replies in chat , emails or WhatsApp for hours days or never. The app is not working properly ever etc . Just 1 star. They don’t care .

Great quality clothes, amazing customer service and very reasonable prices

A&F is claiming one item was missing from my return and is refusing to refund it. Every time I request the remaining refund they change their story about which item is 'missing'.

They also suggest another item is missing, even though that item was never shipped and I've already received the refund.

No willingness on their part to hear my side of it, or explain why their distribution centre might be confused. The item was 100% in the parcel.

Horrible experience.
Colis non livré ou volé.
Abercrombie s'en fiche complet.
Obligation de porter plainte et de voir avec mes garanties bancaires.
Service client déplorable, et une communication téléphonique avec le center call : conseillère qui me prend de haut, très aigrie et agressive.

Absolutely horrible customer service. They talk to you like a child and don’t do anything to investigate the issue and come to an appropriate resolution.

Exchange policy not as stated on line. Online it says I can exchange at any time but when I went to exchange they said I was past the 30 days and wouldn’t do it. Service instore was appalling and their customer services was phon call was also ridiculous. Clearly just reading a script don’t tell me I can exchange at any time after my purchase then decline my exchange and make me look and feel like an idiot in the shop. Something must have happened as Abercrombie used to be a lovely shop with great service. Seems like I’m not the only one feels this way

For years, I paid for Abercrombie and when they started to provide a line of jeans where length and fits are endless, I decided to purchase. Every single time ended up being a fail. I would buy my exact size 24 and the waist would be different. One pair was almost 5 inches wider on the waist than the other. This has happened three times already. To add insult, I paid $7 shipping and now I have to pay $7 to return. I just blew $14 total and wasted resources just to have jeans that came horrendously oversized. This was for a pair of jeans that cost $90 by the way!!! What person in this economy would spend this much if they didn't need a pair of good-fitting, quality jeans with accurate sizing?? That's what it should've been! I’ve been an online shopper with Abercrombie since 2006 and now, no more. I avoid if I can.