Abercrombie & Fitch Anmeldelser 

Se preocupan por los ex-niños pobres en Navidad, es un hecho.

Regular buy from Abercrombie and feel like the quality and fit is one of my favourites for the price range. Especially if you buy on sale. Delivery is quick and the returns process straightforward.

A&F are idiots. I have no idea how a huge company is still operating with such shoddy service and worse customer care. They don't.

Esperienza imbarazzante, ho acquistato un paio di pantaloni il 23 ottobre ed oggi 19 dicembre finalmente li ho "ricevuti" procedendo a riacquistarli nuovamente. Se non strettamente necessario vi consiglio di evitare di ordinare.

I miei pantaloni sono stati inviati per 2 volte consecutive nel punto UPS errato, ho dovuto aspettare mesi per il "reso" e il relativo rimborso al quale sono stati anche scalati €10 di costo di reso.

Per esasperazione, nel senso che a me il pantalone piace molto e lo volevo nel colore marrone, li ho ordinati nuovamente. Ho pagato di nuovo e scritto al servizio clienti per farmi rimborsare la differenza, visto che a ottobre li avevo presi in sconto.

Per me imbarazzante, il servizio clienti è anche tempestivo però ho perso molto tempo e sinceramente non ordinerei di nuovo.

This company went from selling quality clothing to total garbage. The clothing quality is cheaper than budget brands and the fit is terrible. Their XL fits like a XXXL and wears like a nightgown. With the quality stitching after one wash starts pulling apart after one wash and no surprise they won’t take it back after washing

Absolutely terrible customer service. Actually had to call customer service via phone. The girl with glasses on shift decided to make up her own refund policy. After resolving the issue with customer support i read other customer complaints and it seems to just be an issue at this store. The staff have an attitude problem. I have attached the policy as the incredibly rude member of staff failed to do so.

I placed an order on December 1 for holiday gifts. I received a notice that my shipment was delayed and that the items didn't ship until December 7. I was promised everything would arrive by December 15, but the shipment has been delayed again and won’t arrive until December 20. Unfortunately, we’re leaving for the holidays on December 19. When I called customer service, they offered to reship the items to our holiday address, but there was a catch—they would charge me for the items. I mentioned that I could return the items when I got home, but most stores usually reship without charging you unless the previous order isn't returned. Given the customer reviews, I'm feeling uneasy about waiting for my refund. However, I plan to return the items once I’m back home. I understand that they might charge me if I don’t return them, but the 20-day delay in receiving my order is not what they advertised on their website. Their customer service is international, and there are no supervisors to assist. The service standards are to make things up as they go. They charge for shipping, it doesn't arrive on time, and they do nothing to help you. I would not buy anything from this store. Please read the review before buying online.

I placed this order for 3 matching essential sets. The tops were too short. I initiated my exchange, had to pick all different colors because nothing was in stock, then of course in true abercrombie fashion the exchanges aren't in stock. I just had to spend 45 min on the phone with someone who was essentially no help at all. he even called me by the wrong name. I had to cancel my entire order for a full refund which come to my surprise is $7 less than the amount I paid so now I have NO clothes and am out $7. This is just purely ridiculous for a company of your size and reputation. I will be telling EVERYONE how horrible your customer service is and to NOT shop here. I will also be posting this to my social media accounts and goodle. THANKS FOR NOTHING just in time for the holidays. I will NEVER shop with abercrombie again.

They basically stole my money.
About a month ago, I ordered two dresses online from Abercrombie & Fitch. The total was 876.63 SAR (about 233.77 USD), but they charged my card 876.63 USD instead! Here’s what’s happened since:

• ⁠Immediate contact: I messaged customer support right away. They said to wait 8 business days for banks to sort it out. I waited… and nothing changed. • ⁠Second reach-out(after 9 business days) They sent a polite apology but claimed “issues” with my card and couldn’t refund it. Instead, they offered a gift card-usable online only, not in stores, knowing that quality isn’t consistent (and since I do not plan on purchasing from them ever again) this doesn’t work for me. • ⁠Bank proof: I got a written statement from my bank confirming they accept all incoming refunds automatically. I sent it over to A&F. They ignored it and just resent the same gift-card offer. • ⁠Repeated insistence: I kept telling them I want my money back, not store credit, and that they could do a direct bank transfer, to the same account or other accounts that I can specify. Each time, they replied with system limitations and the identical gift-card message. • ⁠Escalation request: I asked them to check their payment processor and escalate my case. Again, same canned response-no real answers, no refund.

It’s been 8 months now, the chargeback requested by my bank has been rejected from A&F’s bank. I’ve contacted them tens of times by emails and twice by phone call (spending 41$ on international phone calls) no resolution yet. They admit the mistake they just don’t wanna fix it

J’ai passé une commande via l’application. Celle-ci a été annulée automatiquement. Je m’attendais à recevoir un remboursement. Il n’est jamais arrivé. J’ai alors pris contact avec le service client. On me dit que le payement n’est pas passé, alors que j’a bien été débité. On me sort une excuse tirée par les cheveux comme quoi ça serait normal que ça apparaisse en débit chez moi mais que je n’ai pour autant pas été débité… je suis un peu surpris. C’est n’importe quoi. Mais je joue le jeu et je contacte ma banque, qui me confirme que j’a bien été débité. Je demande à Abercrombie de vérifier avec leur partenaire de paiement « WorldPay ». Ils me disent qu’ils ne peuvent pas et me renvoie encore vers ma banque. J’ai à chaque fois eu droit à des réponses longues, sympathiques mais complètement inutiles et identiques « c’est de la faute de votre banque… » et alors ils me montrent un screenshot de leur programme pour soutenir leur propos. À se croire dans un film dystopique. Sincèrement je suis outré. J’ai perdu de l’argent à cause d’une marque qui pourtant est connue et en qui j’avais confiance. Je ne commande plus jamais chez eux. Et je recommande aux gens de faire attention. Surtout avec les paiements en débit.

I ordered a few items and noticed although I should have gree delivery it was charged. They then sent my order in 2 packages which only one was showing as delivered so had to phone customer services so I could return the item that was not showing as delivered. I then told them I had been charged delivery so he said he would alter my order accordingly and then sent a return QR code which showed the item I was returning for a lesser amount than I had paid for this. Meaning when I get my refund I will have paid the delivery charge and also their return fee that he said he would waiver because of the issues. Whilst the clothes are nice please be careful ordering online as they are not honest with costing. I will send the item back and will not shop online again with this company

Abercrombie and Fitch is the go-to brand for almost my entire wardrobe. They cater to every silhouette and makes me look good every single time.
I started purchasing from Abercrombie more than a decade ago and I've never looked back. Forever my favourite brand and they have great sales!
I hope the company continues to offer us such great experiences for years to come!

Do not buy from Ambercrombie! Their advertising states free returns… that is a lie. I have been charged €5 to return an item.
I now actually realise that I had to pay €5 for delivery charges too, even though on the day it said delivery was free, as I was over their free delivery limit.
So I’ve just paid €10 to try on a pair of jeans that don’t fit properly.
Their customers service is a joke, I was on to chat for over 20 minutes, I’m sure it was a bott, even though they insisted they weren’t…. I didn’t have time to waste on them anymore so I’ve just given up, but be warned DO NOT USE THIS COMPANY THEY ATE AWFUL!

Commande jamais reçue, remboursement partiel (déduction de frais de traitement de dossier)

You sent out the wrong item. We spoke to someone with customer service and they were incredibly unhelpful. We still do not have a resolution and stuck with an item we did not order.

We went early to the Black Friday sale and now the item we wanted is out of stock.

Instead of a jumper we have been sent a striped shirt which is not what we paid for.

Poppy was amazing and so helpful! Helped me find the fitting and my right size and my friends too, 10/10!!

I bought an item and by accident picked the wrong size y went back next weekend to return it but I didn't have the tag of the product, only the receipt. They didn't accept it because of that and I never used the product that it was $90. Waist money to the garbage. Will never buy with them again.

It feels like scam website!!! They do not deliver the items! Please avoid it! I have been dealing with them over a week now. Customer service is horrible. AI response only on emails. They keep claiming that i should contact with courier company which is UPS and ups works with 3rd company! Why would i deal with all when the brand is actually responsible for delivery! Please avoid to order

I was at the blue water store with my mum when I spotted a lovely chocolate winter coat. The young lady called Alko was so welcoming and lovely. She helped me choose which size was best. After messing all the coats on the stand to decide which size I wanted she said not to worry and she will tidy them as that’s part of her job. She then came to the counter to serve us despite being on her own and tidying and seeing to other customers. She made our experience personal and endearing. Can’t thank you enough . My mum treated me to this coat for my birthday and it’s top quality not only in design but the way it’s finished with such care . Thank you Alko for being a little sweetie. She’s a credit to your establishment with exceptional customer service. X

I've sent a return package over 2 weeks ago, but I still didn't got my money back, even tho the package has been delivered to Abercrombie.