A1 Approved Anmeldelser 

Bought a car recently that was given with an A1 "warranty". The headlights have severe moisture ingress. They have said they will not cover this despite providing evidence to show their cover does not exclude this.

I attempted to raise a complaint and was emailed by a customer service rep who refused to deal with the complaint or escalate it to someone above her.

I will not be looking to go further with the ombudsman.

Absolutely shocking company. They don’t make it clear on the procedures to claim for warranty and then refuse to pay out for repairs. Brought a van for £16,000 that had no end of problems. Have paid for majority myself. Made a small claim within 3 months which was rejected because they didn’t approve it first. Didn’t know they had to and tbh shouldn’t have such problems with a new van. Disgraceful company making any excuse not to pay out.

Hippo car leasing strongly encouraged me to buy this warranty so I would not have any car issues. Nothing could be further from the truth.

The policy doesn’t cover wear and tear, even if the issue that I have Vauxhall wet belt issue, which caused a mechanical breakdown not covered? Not sure what this expensive platinum policy actually covers?

Long list of repairs to a car I have only had for 10 months and expensive warranty and hippo who gave me the car no support whatsoever leaving me with a 2k repair bill!

I have been paying for my warranty and as soon as I have a problem with my engine they won't cover me even though they told me I was completely covered absolutely useless

Very helpful and went the extra mile to help with our query.

Bought an Audi Q3 through Hippo as new first time expecting parents, which then needed both child locks replacing at £1081.62.
A1 advised that they didn’t cover diagnostics, so this was a £140 charge for us. A local independent garage which we tried first (under advice from A1) were unable to complete the job due to the Audi software being protected and they advised that this would need to be a dealership job. When we’ve had the car looked at, we were told that the internal door trim has been previously pulled away so it looks like the fault has been looked at before. It seems that this was obviously a known fault by the car dealership who have tried to cover this up and sell on as a bodge job, hoping that by the time we realised, it was too late.
Whilst it’s annoying that costs have been incurred as the warranty company won’t cover the full dealership rate on a used car warranty, I do not blame the warranty company, I blame the car dealership.
A1 were thorough, friendly and provided an understandable and detailed rationale of why they couldn’t cover the dealership costs. Becca in particular was extremely helpful. I can’t remember all of the names of staff that we spoke to, but not one member of staff was unfriendly, obstructive or unhelpful.
You’re going to read a lot of negative reviews regarding A1 being a scapegoat for car dealership bodge jobs, where people turn to the warranty company to place blame. Whilst I can’t leave a 5 star review as I now have a big bill to pay with a newborn baby, this is an honest, representative and genuine review of my experience with A1. Beware the car dealership, not the warranty company.

Took out a warranty with them a year ago my car had a Abs fault. When I reported it I said I was struggling to find a garage near me that would use this warranty company.So I asked them what garages have they used previously in my area so I could contact one of them. They then gave me a list which were miles away from my home which wasn’t helpful. Gave up in the end was pointless taking out cover with them. Didn’t make it simple or easy to claim so wouldn’t recommend. I used motor easy in the past and they sort everything out for you so will be going back to them now my year of cover is over.

As per your reply, at no point did you state that you use Halfords as a garage. Instead, you directed me to the closest ‘local’ garage, which was a 50-minute drive away—the nearest alternative you provided. Had I been given accurate information about the garages you actually use, along with proper guidance, I would have been able to get my car repaired in a timely manner. As a result, the one-star review would not have been necessary.”

I called them to claim a window regulator repair to which they said can be done and offered garages to get the repair done but when the repair was done they told the garage that the window regulator wasn’t covered. Wasted a month of my time and 200 pounds that i had to pay out of my own pocket for smt i couldve done myself if i was told in the start that the item wasnt covered. They as a company and whole warranty business in the uk is a scam anyways .COMPLETELY AVOID!!

Beware people !!!
Bought a Mercedes EV through Hippo motor group.
was promised by the Car salesman that this warranty was all singing and dancing.
Went to claim this morning for a Spring Link Control arm and was turned down as if things found when the car is having a MOT are not covered,
What a Scandal beware of these under handed companies all they do is rip you of.
Warranty cost over 36 months round about £1800.00 would have been better to light the log burner and burn the money, Now to deal with Hippo Group. !!!!!!

Had a fault develope in the heating system, and a leak on my coolant system.

Loads of back and forth with them, including following all their rules for not driving the car etc.

Still denied it saying it was modified even thought it states modification after sale which there wasn't any.

Waste of time trying to speak to them as they don't listen

Had brake caliper seize after buying car from dealership. Contacted dealership they got back to me very promptly and said A1 do not cover these parts so basically a pointless warranty they offer so thankfully the dealership contributed towards the cost out of their own pocket wouldn’t even bother buying a car backed by A1’s warranty again.

First time I have had to use my warranty and have to say A1 were a pleasure to deal with. From initial contact I had a decision and was refunded for repair work on my car within a matter of hours. Slick excellent customer service start to finish. I can't recommend A1 enough.

I am now in my 3rd year as an A1 approved customer and with an older car it would be easy for a warranty company to hide behind the excuse of everything being wear and tear, but in my experiences of needing to make a claim, the A1 team have been brilliant, in my latest claim, Tahmida went over and above in helping me get my car booked into the local VW garage and assured me that everything would be taken care of.
You really couldn't ask for more from a ued car warranty provider and following my positive experiences with them, I have several colleagues who are now choosing to secure their vehicles with A1 Approved.

Friendly, easy to talk to and paid out really quick. A complete breath of fresh air to your normal warranty companies. Thank you

Car developed a gear shift problem. Went to the garage for a diagnostic and ended up being a simple issue that still cost me £500 to repair.

The cover only applies to parts - not actual repair. A report is needed and my garage wasn’t too keen on having to do that.

Pros - fast response.
Cons - hardly anything is actually covered and you’ll likely end up out of pocket.

Conclusion - rather than spending money on a warranty that is best to useless (albeit unless you have a major part failure) I’d advise putting the cost of cover into a savings account to be used should you need it.

Had an issue with a 12V battery which occurred less than 24 hours after purchasing a vehicle. A1 approved were fantastic and whilst I accept it was not strictly covered under the warranty they did consider and approve payment as a goodwill gesture given the limited time I had the car.

In all dealings with A1 they were great, they were so fast and efficient in managing this. Both my emails and phone call were picked up immediately by the team and even the garage remarked to me that the payment was approved and in their bank minutes after sending.

I know warranty companies generally get a bad rap but these guys were actually really helpful and professional. Thanks again!

My recent experience is excellent! They handle my query promptly and professionally. This was backed up by my local garage who said it’s the best warranty company he had dealt with and prompt payment which is important for a local small garage. Thankyou

A1 we're very quick to acknowledge my claim, and without any haggling
In fact the Admin staff assisted me along the way.
They further expediently Sent an email to my garage with a repair number and to invoice them.
So refreshing to see an insurance company looking after their members.
Highly recommend.

Very good with my claim , friendly staff, nothing any problem thanks

I was covered by the free warranty supplied when I bought our vehicle last year. Unlike the vehicle, my experience with A1 approved has been faultless! A parking sensor failure emerged right at the end of the warranty and even though those parts are not expressly covered by the warranty A1 agreed to cover it out of good will. They even agreed to extend the warranty as the garage was being slow in getting anything in writing to us. I know after market warranties have a poor reputation but I can only praise A1 Approved and all their staff. They were prompt in communication, agreed to speak with the garage on our behalf and were very clear about what they would need to process the claim.