21 Draw Anmeldelser 

Svar fra 21 Draw

26. juli 2023

Hi Salomão,

Many thanks for your nice feedback! We do our best to find some experienced artists who are also good teachers with different styles, so we like to hear that you appreciate this. We do our best to have all our new courses translated in Portuguese-or at the very least subtitled in Portuguese.

We wish you a good time with our courses and a great creative week!

Svar fra 21 Draw

26. juli 2023

Hi Michael,

We are delighted to hear that you are having a great time on our platform! See you soon in 21 Draw :)

Svar fra 21 Draw

26. juli 2023

Hi Veronica,

Many thanks for your lovely review! We are delighted to hear that our courses helped improving your drawing skills. Indeed, we do our best to find some experienced artists who are also good teachers with different styles, so we like to hear that you appreciate this. See you soon in 21 Draw!

Svar fra 21 Draw

26. juli 2023

Hi Dacia,

Many thanks for your positive reviews! Indeed, things happen :) But we are glad to hear that you are happy with the way we have handled the issue and we hope that you have enjoyed the rest of your course.

If anything happens, please contact us again and we will be happy to assist!

Svar fra 21 Draw

26. juli 2023

Hi Samuel,

Many thanks for your positive reviews! Indeed, things happen :) But we are glad to hear that you are happy with the way we have handled the issue. Please don't hesitate to contact us again if you need any assistance from our side!

Svar fra 21 Draw

20. juli 2023

Hey Beck,

Thanks for your positive feedback! We do our best to select artists that are not only good in what they do, but also good teachers with a talent to communicate their passion and, from the above, it sounds like we did something right-which we are delighted about.

We should publish about 10 new courses before the end of the year, so we hope you will enjoy those new ones too.

In the meantime, we see you soon in 21 Draw! :)

Svar fra 21 Draw

20. juli 2023

Hi Sara,

Many thanks for your lovely feedback and, even more, for recommending us around you. We have at hear to build a community of artists so, this is the kind of experience is exactly what we like to hear about :)

It's really rewarding for us to hear that we have been able to fill up a gap in your drawing teaching path. We hope our latests releases-and the ones to come, will allow you to go even deeper in the learning of your drawing skills.

In the meantime, thanks again for this and see you soon in 21 Draw :)

Svar fra 21 Draw

20. juli 2023

Hey Steve,

We are delighted to hear that you enjoyed this course! Since its publication earlier this year, "Learn to Draw in 21 days" have definitely enchanted our drawing community and is one of the most popular course we have at the moment. And we understand why: Mark Kistler's energy and joie de vivre are hard to resist :)

We published 5 other courses since, so don't hesitate to browse our course catalogue https://www.21-draw.com/course/ and contact us for any question!

Svar fra 21 Draw

20. juli 2023

Hey Aziellane,

We are happy to hear that 21 Draw helped you rediscovering your drawing skills.

We have published 6 new courses this year alone and are planning to release 10 others before the end of the year, so we are sure you will find other ways to make the best of your 21 Draw subscription in there :)

All the best in your creative journey and see you soon on our platform!

Svar fra 21 Draw

20. juli 2023

Hey ZW,

That's definitely something we like to hear! Customer service-and our customers in general, are at the heart of everything we are doing, so we are delighted to hear that you appreciate this.

Don't hesitate to contact us if you need any help with your 21 Draw, our lovely team will be more than happy to assist! :)

Svar fra 21 Draw

20. juli 2023

Hi Jason,

Many thanks for your positive review! We are delighted to hear how 21 Draw could help you re-discovering your love for art :) That's part of the reason why we do what we do!

We are working on improving our offer even more with 6 new courses released this year already and 10 more to go! We hope you will enjoy them as much as you enjoy our platform so far!

Thanks again for your lovely feedback and see you soon in 21 Draw :)

Svar fra 21 Draw

3. juli 2023

Thanks alot for your review. It's very nice to hear that you had a nice experience. I will pass your nice comments on to my colleauge Marie :) All the best!

Svar fra 21 Draw

21. juni 2023

Thank you for your feedback, and I apologize for any dissatisfaction you experienced. We're a small company and strive to provide the best experience to our customers, so it's unfortunate to hear that you weren't happy.

We do have a 30-day refund period for canceling subscriptions. However, we understand that the automatic renewal process may not have been clear enough. We're working on making this much clearer on our website and during the sign-up process to avoid any confusion.

You should have received an email notifying you about the automatic renewal a week before it took place, but sometimes it ends up in spam. Also, sorry for the delayed response. We didn't realize there were reviews being left here on Trust Pilot. Once again, I apologize for any misunderstanding, and we truly appreciate your feedback as we strive to improve.

Thanks again for your comment.

Ryan

Svar fra 21 Draw

21. juni 2023

Hi Katie!

Thanks so much for your review. It's great to hear that you are enjoying the platform. That is what we aim to do and it makes me so happy to hear you are learning and having fun!

We were also surprized reading the other comments because most of the feedback we get on the platform is very positive. But now we know that we need to be clearer with the renewal process, and we will do that.

Thanks for your suggestions and lovely feedback. We will continue to get the best artists so that you can learn from the best! See you at 21 Draw :)

Svar fra 21 Draw

21. juni 2023

Firstly, I want to thank you for sharing your feedback. I'm really sorry to hear that you weren't happy with your experience. As a small company, we take immense pride in delivering the best possible experience to our customers, so it's disheartening to learn that we fell short of your expectations.

I'd like to address your concerns. We actually have a 30-day refund period in place, allowing customers to cancel their subscription if they need to. However, it seems like the yearly automatic subscription renewal process may not have been as clear as it should have been. Rest assured, we're actively working on making this crystal clear on our website and during the sign-up process, so that customers are fully aware of the renewal terms before they buy an annual subscription.

Regarding the notification email, you should have received one about a week prior to the renewal, giving you a heads-up about the automatic subscription renewal. If you had received it, then you would have been able to cancel in time. I apologize if you never got it. Sometime these can end up in spam. Also, sorry that there was any delay in our response. We weren't aware that reviews were being left here, and I'm sorry for any confusion caused by that.

Once again, I truly apologize for any misunderstanding or inconvenience. Your comment means a lot to us, and we genuinely appreciate your feedback. We're constantly striving to improve, and your insights are incredibly valuable in that process.

If there's anything else we can do to address your concerns or assist you further, please feel free to let us know. Thanks again for taking the time to provide your feedback.

Svar fra 21 Draw

3. juli 2023

Thanks for your comment and feedback. We always try to create the best content along with our artists. We will continue to do so and hope that we can constantly improve. We publish all reviews on our platform and if a course falls below 4 stars out of 5 then we remove it. We've removed 2 courses to date out of around 50. We find this feedback very useful as it helps us only offer premium content. Apologies that you werent happy with the platform, and thanks for your review.

Like I said to the other reviewers who had a similar complaint, I understand that the clarity surrounding the automatic subscription renewal may not have been good enough, and we are actively working on making this process much clearer on our website. Our goal is to ensure that customers have a thorough understanding of the renewal terms before making any commitments.

Additionally, you should have received a notification email one week prior to the renewal, informing you about the upcoming automatic subscription renewal. However, I understand that occasionally these emails might end up in spam folders, leading to misunderstandings. I apologize for any inconvenience caused by this issue, and we are working to fix this.

Also, apologies about the late response. We were not aware that there were any reviews being left here on Trusst Pilot.

Thanks again for writing. We will continue to work hard to offer the best possible experience to our students.

Svar fra 21 Draw

21. juni 2023

Hey Rul del,

I'm sorry to hear that you were not happy using our platform. Apologies for that. I understand that your main complaint is like other reviewers that you never received a notification that your yearly subscription would renew. I apologize for the confusion. As I mentioned to other reviewers, I completely understand that we need to be clearer about this. It's easy to forget when you sign up for a yearly subscription and that you may be shocked when the renewal takes place. Rest assured, we are actively taking steps to make the renewal process much clearer and more transparent on our website. Our most important objective is to ensure that customers have a full understanding of the renewal terms before they sign up.

Your other complaint says that our platform is too expensive. While I don't necessarily agree with you, I do respect your feedback. For the sake of perspective please keep in mind that we have almost 50 courses from the top artists in the world, and we only charge $59 dollars for 1 year subscription. That translates to around $1 per course for a year. This is much cheaper than all our competitors, and added to that we also treat our artists the way they should be treated, making sure we pay them well and continuously promote them, so that both 21 Draw and our artist partners can grow together. Not all other platforms do this. We are very proud of this and will continue to work with a select group of artists so that we can give them the attention they deserve.

Sorry for the long reply and the delay in getting back to you. We only seen these reviews recently. Your feedback is truly important to us, and apologies once again. We genuinely value your support and want to make things right. If there is anything else we can do to assist you or address your concerns, please don't hesitate to let us know.

Svar fra 21 Draw

Oppdatert: 21. juni 2023

Hi Ina,

Thanks for your comment and feedback. I'm sorry to hear that were not satisfied about the automatic subscription renewal and the follow up customer service.

Like I said to the other reviewers who had a similar complaint, I understand that the clarity surrounding the automatic subscription renewal may not have been good enough, and we are actively working on making this process much clearer on our website. Our goal is to ensure that customers have a thorough understanding of the renewal terms before making any commitments.

Additionally, you should have received a notification email one week prior to the renewal, informing you about the upcoming automatic subscription renewal. However, I understand that occasionally these emails might end up in spam folders, leading to misunderstandings. I apologize for any inconvenience caused by this issue, and we are working to fix this.

Also, apologies about the late response. We were not aware that there were any reviews being left here on Trusst Pilot.

Thanks again for writing. We will continue to work hard to offer the best possible experience to our students.

Cheers,
Ryan.

Svar fra 21 Draw

Oppdatert: 21. juni 2023

Hey!

Thanks for your feedback. Apologies that you were not happy with your experience. We are a small company and pride ourselves on delivering the best experience to our customers, and I'm sorry to hear that you are not happy.

We offer a 30-day refund period when customers can cancel their subscription. However, we understand that the automatic subscription renewal has probably not been clear enough and we are going to make this clearer on the site, and at sign-up so that customers know this before they subscribe.

You should also have received a notification email that your subscription would automatically renew a week before the renewal, but sometimes this ends up in spam. Also, apologies about the late response. We were not aware that there were any review being left here on Trusst Pilot. Anyway, apologies for the misunderstanding and thanks for your comment. We are always trying to get better, and your feedback is very useful.

Ryan.