I purchased the book two months ago, but unfortunately, it was lost in transit. I have contacted customer support several times, but the issue still hasn’t been resolved. I have been waiting and follo... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
My original post was: Disgusted at auto renewal practice. Never was notified of upcoming renewal (and yes I checked spam folder). They charge first and inform you later. Now, however, I chang... Vis mer
I did a degree in Illustration but feel I've learnt more through 21 draw than I ever did at Uni. Wish I'd discovered this years ago. I have recommended this to other artist I meet young and old. Y... Vis mer
Fun, detailed instruction. Every step was thoroughly explained and for the most part, visually demonstrated. Even smaller details like features, accessories, etc. were broken down into their own steps... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
21 Draw offers online courses and books on how to be a better artist for students of all skill levels. Our contributing artists and instructors are the best in the world.
Kontaktopplysninger
Box 130, 74140, Knivsta, Sverige
- contact@21-draw.com
- www.21-draw.com
3,7
Middels
80 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I can’t sign in to my account
I can’t sign in to my account, I get a message saying my email address isn’t register. I recently bought two courses on November 27 using the account I can’t access. I sent an email explaining the situation with receipts of the purchases but haven’t receive a reply from costumer service. I hope they see this, so they can help me resolve the issue.
27. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra 21 Draw
Hi Majo,
We are sorry to hear that you have issues to log in your account.
I am afraid we would need more information to identify and assist you. Could you contact us directly at contact@21-draw.com please? Thanks very much!
Surprisingly nice customers service
Just had a very nice experience with customers service. Very quick, very friendly and adequate answers. Helped me a lot. Thanks.
6. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra 21 Draw
Hey Pietje,
Many thanks for your review. We have a very strong focus on customer service so we are very pleased to hear that you have been nicely surprised by it :) Please don't hesitate to contact us again if you need any assistance with your account!
I cancelled my subscription with them…
I cancelled my subscription with them and I was still billed for it.
When I wrote to support didn't receive anything back from them.
I would not recommend using them.
30. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra 21 Draw
Hi Leo, our customer support has been in contact with you. You never cancelled your subscription, which is why it renewed. We offer very a very generous 1 month trial period where you can cancel at any time. We have taken active steps to ensure that the renewal process is clearer, by sending renewal emails, making it very clear on sign up and also making it clear with supplemtary emails that you received throughout the year. We will look into this further to see if we can make additional notifications that make it easier for users to understand that they are signing up for a subscription service (that can be cancelled at at any time).
Thanks for your comment.
Ryan
Always updated courses!
Procreate just came out and there is an exciting course to teach it! It was a great decision to join 21 Draw😍
30. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra 21 Draw
Thanks so much Ne! I'm reallyhappy to hear that you're enjoying the new content.
Cancellation & Refund Issue (CS)
Bought one subscription as a gift but my teen did not connect with the content and it went unused. BUT the auto renewal on the subscription was charged with NO advance email reminder. There is NO flexibility or proration for canceling a few hours after learning of the charge. The App/Site makes cancelling rather difficult and Customer Service made no exceptions.
Better companies remind of coming auto renewals and are more flexible on such complaints. My impression is that a significant part of their business is based on auto renewals that can’t be reversed, IMO.
29. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra 21 Draw
Apologies for any inconvenience you experienced. I understand that the content of the subscription did not resonate with your teen, leading to underutilization. We aim to provide a diverse range of content to cater to various preferences, and I regret to hear that it did not meet your expectations.
Regarding the auto-renewal charge, I apologize for any confusion or frustration it may have caused. While we do have auto-renewal processes in place for the convenience of our customers, we acknowledge that communication and transparency are crucial. Our customer support has been in contact with you and you never cancelled your subscription, which is why it renewed. We offer a generous 1 month trial period where you can cancel at any time. We have also taken active steps to ensure that the renewal process is clearer, by sending renewal emails, making it very clear on sign up and also making it clear with supplemtary emails that you received throughout the year. We will look into this further to see if we can make additional notifications that make it easier for users to understand that they are signing up for a subscription service (that can be cancelled at at any time). But apoligies that you did not enjoy your experience.
In terms of cancellation, if you want to do that, it's very easy. You simply login to your profile, click on billing, and then cancel. I hope that makes sense.
If you have any further concerns or would like to discuss this matter in more detail, please do not hesitate to contact our customer service team. We are here to assist you and are open to making necessary improvements based on your feedback.
Ryan.
Amazing 😻💙🌈
Great books, great courses 😻💙🌈 And customer service was super nice, quick and helpful ✨️🌈💙
28. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra 21 Draw
Thanks Piotr! It means alot to us that you are enjoying our products. We'll keep doing our best to make sure we deliver high quality books and courses. Cheers.
I bought this as a gift for others last…
I bought this as a gift for others last year. They automatically renewed without a heads up and even though I immediately reached our after the charge they came back to me letting me know that they don't offer refunds for renewals.
Better off with free drawing content on youtube. A business that doesn't have flexible refunding is after your money on the surprise automatic renewal. I would have even got it for more gifts had I had a good experience going through customer service.
24. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra 21 Draw
Hey Ashley
I'm sorry to hear that you were not happy using our platform. Apologies for that. We always try to create the best content along with our artists. We will continue to do so and hope that we can constantly improve, so any feedback is always super helpful to help us do just that, thanks!
I understand that, like other reviewers, your main complain is that you never received a notification that your yearly subscription would renew. I apologize for the confusion. As I mentioned to other reviewers, I completely understand that we need to be clearer about this. It's easy to forget when you sign up for a yearly subscription and that you may be shocked when the renewal takes place. Rest assured, we are actively taking steps to make the renewal process much clearer and more transparent on our website. Our most important objective is to ensure that customers have a full understanding of the renewal terms before they sign up.
Please note that, in order to gift a subscription to someone else, our customer support would have been happy to advice on purchasing a gift card instead of taking a subscription and share it with your friend: https://books.21-draw.com/collections/gift-cards/products/illustrators-masterclass-gift-card? But again, this probably means that we need to display the gift card in a clearer way. Please don't hesitate to come back to our support team if you have any question or feedback for us.
Thanks again for your comment.
Ryan
BEWARE
BEWARE, they will charge you a full year renewal without any notice. I didn’t even knew I had to cancel my last year membership and it says they won’t offer a refund if it’s a renewal payment. I bought this last year and haven’t use it since, I thought this product was good but doing money by scamming says the opposite. And as I bought the two for one plan, I think they even charged me twice. / UPDATE:
They did charged only one course, but I don’t have any email from a week before, and this happening to several people for more than 6 months doesn’t seem to be a genuine mistake.
23. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra 21 Draw
Thanks for your comment and feedback. Like I said to the other reviewers who had a similar complaint, I understand that the clarity surrounding the automatic subscription renewal may not have been good enough, and we are actively working on making this process much clearer on our website. Our goal is to ensure that customers have a thorough understanding of the renewal terms before making any commitments.
Additionally, you should have received a notification email one week prior to the renewal, informing you about the upcoming automatic subscription renewal. However, I understand that occasionally these emails might end up in spam folders, leading to misunderstandings. I apologize for any inconvenience caused by this issue, and we are working to fix this.
Finally, please note that you have been charged only once for your renewal: gift subscriptions are activated without any form of payment, so no payment could have been done from this side.
Thanks again for writing. We will continue to work hard to offer the best possible experience to our students.
What a fantastic company
What a fantastic company! The books are absolutely top-notch, excellent quality, and chock full of super helpful information. I own three already; I will be purchasing both the digital and hard cover versions of their newest book and all future upcoming titles. Keep up the great work!
13. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra 21 Draw
Hey Grant,
We are absolutely delighted to hear that you are happy with your various purchases on our website! We focus on the quality of our products and our customer service so we are glad to hear you like the result :) See you soon in 21 Draw!
A relatable and fun way to explore new…
A relatable and fun way to explore new methods of creation and social networking
28. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra 21 Draw
Hi Jay,
We are happy to hear that you have fun with our courses! Many thanks for your feedback and we hope to see you soon our platform :)
Great place to start drawing
I bouth this course on sale, so the price was ok to give a try. I love that 21D has a lot of courses and teacher in different leagues, if you are a beginner, intermediate or advance student you can find something interesting in each course. I love " Drawing pets from scratch" with Lauren Barger she inspire me to keep going and learn more.
27. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra 21 Draw
Hi Maria,
Many thanks for your positive feedback! We like to believe that we provide good value for money to our subscribers, and it's nice to have it confirmed :) We hope you continue enjoying your subscription and please don't hesitate to contact us if you need any assistance with your 21 Draw account.
If you are interested in creating art, go for 21Draw!
I received a subscription to 21Draw as a gift this year, and I can say it was the best present ever. Throughout the year, I have done various courses and I have seen the improvement in my drawing skills. I have taken the courses as part of my weekly routine and I'm constantly learning.
There is such a variety of curses, from anatomy, to color, to social media management for artists, to landscapes, to character design and more. I recommend this platform 100% 🙌✨
5. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra 21 Draw
Hi Abril,
Many thanks for your positive review! We are delighted to hear that you appreciate the diversity of our courses and that it helps you improving your drawing skills. Please don't hesitate to contact us if we can help you in any way and see you soon in our platform :)
Absolutely worth it!
21 Draw offers really helpful, step-by-step tutorials that had me noticeably improve my art and in way less time than before. I really like the love and passion you can perceive in the artists' work process, and the care put into every instruction and tip. You can easily follow along and yet, by the end, have attained some highly professional skills. I am very happy and really recommend it to anyone who wants to create some advanced artwork, especially (but not only!) digitally.
30. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra 21 Draw
Hey,
Many thanks for your positive review! We are delighted to hear that our courses helped you with your artistic journey :) See you soon in 21 Draw!
Better than a college degree
I found a lot of helpful insight and information on 21Draw. The fact that the instructors are very well educated and have a lot of experience is wonderful! Like I said, the professional artists on this platform gives you all their tips and tricks that they have learned for years and years through universities and working with big companies like Disney and professional work with clients. I would definitely say that it is worth the money, time and effort to work with the best educators! Thank you 21Draw, you definitely helped me become more confident and educated on my journey!
15. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra 21 Draw
Hey Celia,
Thanks for your feedback. We love to hear that 21 Draw can help with the creative journey of artists, like yourself :) Please let us know if you need anything else from us and have a creative week end!
Excellent customer service and Course Material (21Draw)
After I signed up to 21Draw ( full access sub for promotion price: bargain!) I had an “access to courses” problem ( of my own making as I used a Hide my Email system).
Anyway, customer support, investigated and a solution was found very promptly.
I’m accessing courses and finding them useful, educational and educational.
Mark Kister is the Art Teacher I wish I had at school! Simply brilliant!
3. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra 21 Draw
Hey,
Many thanks for your review! We are delighted to hear that you are happy with our customer support-this is super important for us.
Glad to hear that you enjoy our courses too and please let us know if you need anything else from us :)
Painting Portraits in Procreate
I took the Painting Portraits in Procreate course. The instructor, Ginevra Grigolo, was engaging and knowledgeable. I learned about some tools and features available in Procreate that I had not learned in other online Procreate courses that I’ve taken. She completed a portrait step by step with detail explanations.
25. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra 21 Draw
Hi Carol,
We are happy that you enjoy this course and we hope to see you soon in 21 Draw :)
Excellent
Marie Was a good confident, with patience, effort and very trustable for business
1. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra 21 Draw
Hey GothLance,
Many thanks for your review! We like to hear that you appreciate our customer service :)
We remain available for any other question you would have!
I highly recommend 21draw
Wowwww this is such an amazing
platform for learning digital and traditional art. There are so many great artists that have created outstanding content with great tips of how to improve your art skill. I highly recommend it 😊💜
2. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra 21 Draw
Hey Anna,
Many thanks for your lovely review! We do our best to select great artists who are good teachers so we are delighted to hear that you appreciate it.
We wish you all the best for your creative journey!
Dark Fantasy Character Design
Fun, detailed instruction. Every step was thoroughly explained and for the most part, visually demonstrated. Even smaller details like features, accessories, etc. were broken down into their own steps. Easy to follow along. Artist gave reasons as to why certain techniques were used.
27. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra 21 Draw
Hey Jason,
Many thanks for your review! "Dark Fantasy Character Design" is one of our latest addition so we are delighted to hear that you enjoyed it :)
See you soon in 21 Draw!
Really great content
Really great content, lot of variety and very well done. I’ve had my eye on it for a while and so glad I’m finally doing it!
24. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra 21 Draw
Hi Shiran,
Many thanks for your lovely review. We are glad to hear that you decided to sign up for our courses and enjoy it :) Don't hesitate to contact us if we can help you with anything!
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.