1st-Line Equipment Anmeldelser 

Attempted to place an order with them about 30 days ago. Could never get to my shopping cart. Attempted to call and was eventually transferred to an IT guy. Spent way too much time on the phone with him as he explained their website is being "attacked" on a daily basis which slows performance. Also asked to complete the transaction over the phone but was told they couldn't take credit card information on the phone!

Finally placed the order about 3 weeks later. Confirmation email indicated I'd receive tracking information once shipped. 4 days later, hadn't received anything so went back to the website. After multiple attempts to log-in, saw that item had shipped and tracking information was available online but never emailed to me.

Unfortunately, 1st-line is the only online store that carries parts for my espresso maker so I'm stuck with them!

Fix up your website and figure out how to take orders on the phone like every other online retailer!

Not satisfied at all
1. The machine is advertised with volumetric control, but in practice this does not behave like true volumetric dosing. My Bezzera Crema DE HX functions as a time-based water output rather than delivering a consistent volume. This becomes evident when changing grind size: in a true volumetric system, the dispensed volume should remain largely consistent. Here, it varies, while the duration of water flow stays constant. In other words, the implementation behaves like a timer rather than a genuine volumetric system. Build quality is in line with many Italian machines in this price range - acceptable, but not exceptional. Considering the feature limitations, I would not consider this good value for money and would not purchase the machine again.

2. The dealer: The purchasing and after-sales experience was disappointing.
- It took three days to validate my AmEx Platinum card, which is unusually slow.
- Upon arrival, the PID display was not working at all.
Instead of offering a replacement or proper service solution, I was instructed to open the machine and check internal wiring myself, with the assurance that this would not void the warranty. While this resolved the issue (a loose cable, likely caused during transport), this is not something a customer should be expected to handle on a new product. This falls within the dealer’s responsibility. When I subsequently asked for compensation for the inconvenience, communication stopped entirely.

The combination of unclear/misleading feature positioning (volumetric control), average build quality, and a weak customer experience makes this a disappointing purchase overall. My next purchase - a larger, more robust machine for our office - will not be with this dealer.

Very good job , Well done

I just stating and hoping ng it will work

Good company and their support team is very cooperative

I've been dealing with Jim and his team since 2013 and have only great things to say about everything they do. They are a world-class team in all respects, especially in terms of professionalism, knowledge, fairness, and post-sale service. They are also extremely kind and honest. I bought from them a La Nuova Era Cuadra II espresso machine and a Lelit grinder in 2013 and a Lelit Bianca machine and another Lelit grinder in 2020. The greatest thing about Jim and his team is their post-sale service and advice. They are always there for you for any questions you may have. The impression is that they do this not for business but for the love of coffee. Not only did they advise me against buying certain accessories, but they refused to get paid after I felt that I asked them too many questions (including on weekends) when they recently helped me resolve a machine issue that was completely my fault. A great team and lovely people.

I have been a customer of 1st line for years. Jim is SUPER knowledgeable and has been a proponent and innovator in espresso technologies in America. He helped me twice over the years to fix my machine without having to mail it in. He is very smart to help me diagnose my issues over the phone and his recommendations are great. You want expertise, recommendations, customer service, and great prices, call 1st Line and if you are lucky you will reach Jim. (I am a Doctor, very picky and analytical and can be hard to please - Jim and 1st Line get 5 stars!!!)

Purchased a micro care a leva machine. Worked great for about 600 cups. Then died. The issue is 1st line will not assist in diagnosing the problem or referring any way to fix. So a lot of money for a short lived machine. It is pretty though.

To save those reading below. Essentially they say “not their problem”. Which is effectively true. However they are the one company you’ll get referred to if you have an issue and you can see the response below. The. They pepper the response with gratuitous insults. Of course no machine lasts forever (and I’d never expect it to) but most last for a reasonable time commensurate with price.

1st-line is a fantastic company. I've bought several prosumer espresso machines and grinders from them and they've always been great. I've had a few problems with the espresso machines and Java Jim helped me solve the problems quickly.

It's so nice to deal with a company where people are experts in their field. 1st-line is the only place I will buy espresso equipment. 10/10.

1st-Line refused to honor their commitment to price match as per advertisement on their site. Their reply, after flatly refusing to match the price, and verbatim, is “Unfortunately, we have very limited stock and we do not know when the next shipment will arrive.” If they refuse to honor their own policies, I don’t think that they have any credibility, whatsoever.

I purchased our espresso machine from 1st-line several years ago and I have been blown away by their customer service. The machine has not had any major issues but things wear out over time and the team at 1st-line has always been helpful in diagnosing the problem and providing solutions: either parts required or sometimes videos of how to replace a part. This has saved me several hundreds of dollars as I was able to fix my problems instead of having to pay someone to fix.

Excellent service! Super knowledgeable staff. Excellent machine, can’t recommend them enough. Family owned and caring. Tons of stock and incredible knowledge.

Overall, it was a tremendous experience and I am thrilled with my purchase!

When I had a problem with my machine, they fixed it quickly and did a great job. Thanks 1st-line Equipment.

When I had a problem with my machine, they fixed it quickly and did a great job. Would buy from them again.

When I had a problem with my machine, they fixed it quickly and did a great job. Would buy from them again.

1 st line equipment was outstanding to work with. Very knowledgeable and very fast secure shipping. Machine arrived in perfect working order.
Very happy with the Elektra Microcasa. This makes better espresso than my coffee shop can, with the same beans! Tip: lower the pressure stat about 1/2 a turn. The pressure is set from factory too high. Makes a much sweeter espresso and does not affect steam pressure at all.

No issues with my order and 1st-Line was easy to work with when I wanted to add something to my order.

Fast delivery and everything came securely packed.

Equipment and purchases are fine, but beyond that the customer interface stinks. The website is a mess and you can't call and just talk to a technician.