123FormBuilder  Anmeldelser 325

I never write reviews but I had such a terrible experience using this app, from usability to customer service that I wanted to save others time and aggravation. I used this app via Wix with the platinum paid version for ticket purchasing for an event.
The setup was a bit complicated to create purchase items but I was able to have someone assist from the customer service to set it up for me via talking to them on chat and email (there is NO ONE to call for customer service even with a platinum plan)
When they assisted they didn't explain HOW to do it, they just did it for me which may seem like a good thing at first but then when you run into a problem you don't know how to fix it; highly in recommended.
Once users started purchasing items a myriad of other issues came up; payments showed up in the reports as not paid when indeed the money went through, the form wouldn't take them to the payment page and the reports do not update in real time; you have to manually refresh it, and that along with any other changes must be done on a computer as it's not at all mobile compatible.
When I went back and forth with customer service on these items and the last was not resolved I ultimately asked for a refund; they processed the refund without warning and deleted all my 500 user entries!
If any of the above matter to you for your needs, do not get this app! I am now using formstack and haven't had a single one of these issues for exactly the same price!

This company has a great product, easy to use and has many features to accommodate your needs. The support staff is very responsive too..especially with the Live Chat.

Excellent support staff, would like to recommend this products to all.

Vlad was so amazing. I failed to load my PDF file correctly and he just went in and did it for me!
Thank you so so so so so much Vlad! Everything thing is working now!
Jo

I continue to get super support. I sent an email explaining a new issue, and they fixed everything without me doing anything else! Usually, it takes 15-30 minutes of chat interaction. On the downside, it took longer than usual for them to act, but no big deal.

I have worked in IT and SaaS environments for over 40 years and know what it takes to deliver top-notch customer service and a comprehensive product that does what you expect, and does it easily. The team at 123contactform has been amazingly helpful and provided fast, accurate responses, including those that fix things through the back door. I have been working with Peter Zegheanu and Ovidiu Bega, and trust that the rest of the team is just as great. The product has more than enough functionality for anyone's needs and once you "get it," you'll start creating forms in minutes. Literally. I have no hesitation recommending the product and the people to anyone who needs an attractive and highly functional forms generator.

Awesome support experience! Got a test form and a video with steps how to create a form with payment integration! A+

Been working online for the last 12 years with different service provider's
and I have never ever come across this kind of AMAZING, TRUSTWORTHY, ACCURATE, TO THE POINT effective answers. the speeds and courtesy and professional support are superb!

Their forms are great and they have a very good support staff. That's really important because you know you will always have help when you need it. My website would not be complete without 123contactform

Extremely helpful and quick to respond. Gave step by step information including screenshots so that I could follow the processes and repeat them

Great product. So much flexibility without having to code. As a web designer this is a must have form app. Support is wonderful and would recommend and use again and again for all my clients when it fits their needs.

EXCELLENT support. I just happened to find 123 while looking for an easy way to pull together 360 degree surveys. I had already had a bad experience with SurveyMonkey. A chat window popped up while I was browsing and Adi, from the support team, was ready to answer the questions I had. He helped me do comparisons of competitors and of their different plans. I was able to sign up and get started pretty quickly thanks to his help and guidance. What a great experience - hopefully the first of many as I start using 123contactform

First of all, this is the most versatile web-form tool out there. It can do just about anything. The user-interface can be a bit confusing, but that's because there are so many options.

I'm had to rely on customer support several times and each time they go above and beyond to solve all of my issues.

HIGHLY recommend 123 Contact Forms!

Oana was very friendly, answered me quickly, and helped me with exactly what I needed!

Have been a user of 123 Contact for many years - they are AWESOME! Terrific service, great customer care, quality product - 100% recommend (oh, and they are very reasonable price as well!)

I can't say enough great things about Julia and 123contactform! I work on the website for a small non-profit organization. I began using the free version of 123contactform and was very pleased. I found by upgrading I could do so many more things for a very reasonable price.

With that said, I had an issue with one form that did not display correctly. After a few chats with Julia, she pinpointed the issue with it and sent screen shots to correct it. I send it to Weebly who discovered they have a bug in their system. Weebly's App development team is correcting it.

This demonstrates how Julia and her team went above and beyond to unveil the problem when it wasn't even their software.

Kudos to the team. I strongly recommend them and would work with them anytime!

Thank you for making your app!
Sue Purkat
Trilogy Food For Kidz

I don't muck about with my reviews.

It's easy to find lots of crappy little apps that say they'll do 'x,y,z' but never deliver, or deliver but let you down on customer service.

I've only used the free app and free forms so far, not had to pay anything, but I had a formatting issue, so I hit the little button with a picture of a person on it, and up popped their technical support within thirty seconds.

I explained my problem, the chap Olividu (I think?) asked me to wait, and five minutes later, he's inserted CSS code into the table to fix the formatting issue.

Considering I've not paid for their app (but will now on the basis of this alone), that was superb customer support, and better than many paid companies I've experienced in the past.

Keep up the good work troops.

Ernest Slach and Peter Zegheanu helped me so much. They are very kind and gave me elaborated answers, including screen capture video of the exact explanation I needed so much. Thanks a lot guys! :)