123 Reg Anmeldelser 

My email, that i've used for years, suddenly froze on all my devices and wouldn't re-log in again - they said that they couldn't offer any support and they could only help if I paid another lump (large) a year. I am now going to move away from 123, this has consumed so much time to try and sort out and they refused point blank to offer any advice on why it wasn't working. I was using it on an i phone and a mac - standard issue. My trust in them has now dropped off a cliff and I will move my website and email to another provider. They wouldn't even trouble shoot the problem.

denied cashback on a £300 order, CROOKS! Avoid

Cannot raise ticket for a support request. Awful customer service.

Constantly have issues logging in to webmail and dashboard - even though the login details are entered correctly it repeatedly throws an error message. The help articles are also out of date with incorrect information.

Terrible.

Registered a domain & paid for it over 24hours ago, alas still not showing in my account.

Went to a different registrar and registered the same domain there, so I was misled by 123 reg about the domain being registered, meanwhile it left it at risk of someone else grabbing the one I wanted, left sat twiddling thumbs.

I should have known better having experienced this in the past with 123 Reg, I just thought that after a few years they might have finally sorted it out, clearly not.

Shockingly bad.

I have been hacked and the hacker was able to add a new recovery email address. Each time I reset my password they saw it and had already set it for themselves. There is no way to re-secure my email address for my business.

123 failed to make contact with me regarding the expiry of a business critical url. Claiming numerous emails, they did however have a mobile number that surely should have been tried. Too obvious I guess.

Everything was fine throughout the TSO Host period now the acquirer 123 have adopted a cavalier & patronising customer services approach.

Sending reminder emails to a "suspended" email address/domain is absurd. The Help process is atrocious, the poor support guy was unable to pass me on to a manager or offer any redress, but was at least helpful. It must be an awfully stressful job for all of that team!

I have now paid a larcenous fee to renew my own domain and will take legal advice.

Greedy, appalling processes, ludicrous response SLA quoted that the manager "he'll email me when not busy" etc.

Very, very disappointed and potentially illegal.

Worst customer experience since BT!

AVOID AVOID AVOID

I was transferred over from TSO host. I am being charged, but cannot access my account to access my invoice. I have tried a couple of different routes suggested to me by the online customer support but no joy. I am currently on hold on the customer support line to try and cancel my account. It has been 19minutes and counting.

Paying for an account I have had no access to for over two years. My access was suspended when the company took over TSOHost as a result despite still paying for it, my science blog which was to educate and not profit from was taken offline without my knowing. Trying to get into my account has been a nightmare of backing and forwarding with customer help- ha! ha! I am not sure how they are rated so highly, perhaps the managing director nominated the chief exec over a round of golf?

I've been with 123 Reg for over 10 years, but the service has become increasingly unreliable. Today my website was down for around 2.5 hours, and I received no notification or update about the outage.

After more than a decade as a customer, I'm disappointed and will be looking to move my websites to another hosting provider in the coming months.

It has recently come to light that a global company that has a web domain registered with 123.reg has set up a number of email accounts in the name of ex employees of a company that they have just purchased and also an email account in the name of a deceased person. This was initially reported to nominet as domain name abuse who pointed me in the direction of 123.reg with whom the domain is registered with. 123.reg could not care less that they are hosting a web domain registered with them by a third party that is actively breaching GDPR by handling and using personal data in setting up email addresses with no lawful reason to do so and also setting up email addresses in the name of deceased individuals. Complete lack of morals and aiding in misrepresentation of individual and impersonation of individuals, both live and deceased. Complete lack of morals and ethics displayed by 123.reg. They were not interested one little bit in this.

I have had a number of calls over the last few days where I have spoken with both Diana and Dumitru. I have been very impressed with their excellent customer service, quick response times and patience. They have really helped to take the stress off and help when I have needed it - as a new business, I would highly recommend.

They stole my domain name and refused to give it back unless I pay 80 GBP. Ridiculous scamming is their job and business model.

We are happy customers from 2017 and we are grateful for the support to our business

Nearly 15 years as a 123-reg customer, ended by the worst service failure I've experienced from any provider.

I recently paid £350 for a 3-year renewal package that included an email upgrade. That "upgrade" resulted in the complete loss of emails and folders from one of my accounts — years of correspondence, gone. It is now Tuesday; the data disappeared last Thursday. Five days on, I still have no access, no confirmed restoration timeline, and no refund, despite raising it immediately.

Some of what I've lost is mail I still need to respond to — this isn't a minor inconvenience, it's actively disrupting my work and correspondence.

What's most frustrating isn't just that this happened, but the apparent lack of urgency in fixing it. A paid upgrade that destroys existing data, followed by days of silence, is not a minor service blip — it's a fundamental failure of the one thing an email provider is supposed to guarantee: that your data is safe.

After 15 years of loyalty, I cannot in good conscience recommend 123-reg to anyone. If you value your email history, look elsewhere.

Absolutely Shameful!
CEO's office response to complaint astounding!
They take no Accountability or Responsibility for 2 years of shameful support and service.
They skim past all the issues and make excuses.
Close open tickets with absolutely no help whatsoever.
The CEO should be ashamed.

Got transferred to them. They broke everything. Support is slow and unhelpful, repeating the same prepared script even after you tell them the instructions don't work or are insufficient. Accused me of being abusive after I said something was nonsense. Problems unresolved I have no choice but to move everything because they cannot and will not help me fix the problems they created.

Absolutely insane to have a 2 day TTL to changeover a DNS? Unheard of.

Chat restarted after 20 minutes meaning i had to restart the entire conversation with a different agent.

also, i updated my name servers waited a day came back, AND THEY WENT BACK TO THE OLD NAMESERVERS! what in the lord!! absolute clowns!

Absolute crap! been force to migrate to this platform and lost most of the services I had with 123-reg email, all email templates have been deleted, no access to themes, flags or labels unless I pay yet another subscription to upgrade!

Shit is my experience. Moved to them because they had good reviews. Had two chats to which they deleted within seconds all the info they had given me to try and resolve the issue. I have only been with them for 4 hours. I am a really small business and do not have an IT dept. On my second chat I asked for the information from the first chat but know still did not get it then the chat stops... second later all gone ....