The pupsicle holder is a solid premium product with a corresponding price tag. However, my dog and I absolutely love it and it is becoming, even after 3 days, a product which is essential to our rout... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Recommended this by Miss Miamultipoi. Order arrived really quickly, very impressed. My dog absolutely LOVES it! So much better than Kongs etc. Really durable, easy to use, long lasting & no mess. Love... Vis mer
We have been ordering toys and treats (usually pate and natural chews like bull pizzles) from Wooof since we got our puppy last year. Our orders have always arrived quickly, even with just standard de... Vis mer
My JTRx loves his pupisle. I bought a large one as he is a strong chewer and quite obsessive once he starts. I've been making my own fillings, so far he's had lactose free yoghurt, blueberries and goa... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
WOOOF.co.uk is an e-commerce shop for dog lovers. We stock hand-picked items of the highest-quality from local, sustainable and eco-conscious brands. Shop with confidence at WOOOF for dog food & treats, fashion & accessories, homeware, grooming and more. We deliver waggy tails to all UK based dogs.
Kontaktopplysninger
88 Peterborough Road, SW6 3HH, London, Storbritannia
- suppawt@wooof.co.uk
- wooof.co.uk
4,5
Enestående
533 anmeldelser
Ber kundene om å skrive anmeldelser
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Har svart på 35 % av de negative anmeldelsene sine
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Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Nice selection of products and…
Nice selection of products and reasonably quick delivery.
15. juli 2025
great caterpillar prompt delivery
13. juli 2025
Prompt despatch and well packaged so no…
Prompt despatch and well packaged so no damage .
6. juli 2025
Pupsicle - great enrichment toy
First purchase from wooof but would definitely buy again. The pupsicle has kept my dachshund entertained for nearly an hour! We brought the full package, toy, treats and moulds. Currently have some different flavours in the freezer ready to try!
Absolutely amazing!
12. juli 2025
Very good quality dog lead
Very good quality dog lead. Just as described and seen in the pictures. Was lovely to have the video of the product before I purchased. Well packaged and prompt delivery.
10. juli 2025
Great price & selection
Great price & selection, very speedy delivery - I'll be using Woof again!
3. juli 2025
Quick delivery, quality product
Quick delivery, well designed product. Particularly like the “extra hand “ effect of clipping the lead around my waist. Great feeling to the thick rope lead and neat adjustment block
7. juli 2025
Safety Hazard & Lack of Response from Wooof
My experience with Wooof has been extremely poor. I purchased a Beepop toy that was so poorly constructed, I had to remove the label just to separate the attached components.
What I found underneath was shocking: loose plastic, stray threads, and an alarming amount of shedding fur. This toy is clearly a safety hazard for any pet. I promptly reached out to customer service, specifically Benjamin, explaining the defective nature of the product and providing proof.
Despite my clear communication about a defective and unsafe product, Wooof seems to be disregarding these serious concerns. I am still waiting for a proper response or resolution. It's unacceptable for a company to sell potentially dangerous products and then fail to address customer complaints about them. My dog has not been allowed near this toy.
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Replied to Wooof:
Thank you for your response and for acknowledging my concerns regarding the Beepop toy.
I appreciate you stating that you take feedback about dog safety seriously and that the issues I described, such as loose threads and shedding, are not typical.
I'm happy to return the toy for your inspection using the provided label, and I appreciate your assurance that a full refund will be processed if it's found to be defective, even with the tag removed.
However, I'd like to clarify the timeline of our communication. My initial email regarding the defective toy and my safety concerns was sent on July 9th, not July 11th. In that initial email, I detailed the defects and asked about the best course of action for a refund. The response I received to that email only stated that a return and refund would be possible if the label was intact, and it did not address my concerns about the toy being defective or offer an inspection as a solution.
Given that the first reply did not acknowledge the defect or offer an inspection for a refund, it was reasonable for me to assume my concerns about a defective product were being disregarded, particularly since the initial response focused solely on the intact label.
Sincerely,
Maggie
6. juli 2025
Svar fra WOOOF
Hi Maggie,
We’re sorry to hear you feel this way, especially since we’ve been communicating promptly and offered a clear path to resolve the issue.
Your message came in on Friday, and as per our standard 1–2 working day response time, we got back to you within that window. In our reply, we offered to inspect the toy and issue a full refund if it’s found to be defective, even with the tag removed. That’s a fair and straightforward solution.
We take product safety seriously and always act on feedback when something’s not right. But we also stand behind the quality of our toys, which go through rigorous checks. Based on your description, what you’re seeing doesn’t match how the toy is supposed to be. This is why we’ve asked to inspect it ourselves.
We understand being cautious, especially with your dog involved. But it’s also important to allow a business the chance to respond before assuming bad intent. We’ve been transparent and proactive, and we’re still here to help wrap this up quickly.
Best,
Benjamin
Reccomend
Recently we bought a pair of playday lickimat for a cat. Fast delivery. Product same as in picture. Described mesurements of lickimat. When you are looking for lickimat the mesurements is very important information. Especialy depht. Not everyone do that for online shoping. Cat is happy with the product. Thank you.
3. juli 2025
My 6 month old loves the pupsicle and…
My 6 month old loves the pupsicle and we love it because it gives him 30+ minutes of enrichment.
2. juli 2025
My Dog loves it
My Dog loves it. He is a Frenchie and unlike with licki mats or kongs with this he doesn't take in loads of air. Win win for him and me !
1. juli 2025
Excellent quality and good service
The refillable pupsicle is an excellent quality item, tough and durable but easy to refill and clean. My dog loves it and is obsessed with the refills. I also love that I can refill it myself and give my dog some additional nutrients/ a cool treat in warm weather. The item was also delivered super quick
30. mai 2025
Anmeldelse skrevet uten oppfordring
Very happy 😃
Great selection of collars for my small chihuahuas. Easy ordering and fast delivery. Very happy with WOOF!
11. juni 2025
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