I guess I am in the minority but something is terribly wrong with this company. I am an interior designer. I placed an order for some fire screens back in late May and to date, I have not... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Levi was my sales person and walked me through every aspect of what we needed. I felt very comfortable with my purchase. Delivery through Fedex freight was surprisingly flawless and accommodating.... Vis mer
Selskapet har svart
Nathan went above and beyond to get us what we needed for a last minute change order. We had a fire table and 2 bowls delivered. They look amazing and showed up 3 days before they were suppose to.... Vis mer
Selskapet har svart
Initial ordering/interaction was very smooth and easy. Any and all questions I had were answered and with patience. Placed order, log set chosen was on back order. Would've liked proactive interaction... Vis mer
Selskapet har svart
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
At Woodland Direct, we're committed to providing you with an enjoyable shopping experience. We support our products with informative learning content, accessible product demonstration videos, and extensive image galleries. We've also designed our shipping policy to serve you. All products priced at $99 and up will ship to you at no additional cost, while orders under $99 ship at a flat rate of $9.99. Woodland Direct has over 25 years of experience in the hearth industry - and we aim to target this knowledge to help guide you in product installation and use. From our unique custom designs to the hottest trends in the industry, Woodland Direct is your one-stop shop for all hearth and home products. Check out our track record of customer satisfaction to prove it!
Kontaktopplysninger
2025 Taylor Road, 48326, Auburn Hills, MI, USA
- 877.919.1904
- woodlanddirect.com
4,0
Bra
5k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 97 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
We are very pleased with your products
We are very pleased with your products. This is our second time ordering for y’all and will recommend you every time
12. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Woodland Direct
Thank you, Sara. We are glad we gave you a reason to come back. Thank you for your business.
Quality Product for price
Quality Product for price. Received item timely
21. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Woodland Direct
5 stars and a good report is always good to find. Thank you for your business and for letting us know how we did.
On time, well made
On time. Easy to assemble. Well made. Very functional.
Would buy more products.
21. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Woodland Direct
Jerry, we're here when your ready for anything else and you are always welcome. Thank you.
It was packaged well and delivered…
It was packaged well and delivered quickly. Unit was pretty simple to install.
3. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Woodland Direct
Thank you for a great review and your feedback. Woodland Direct appreciates you.
Helpfulness and quickness
27. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Woodland Direct
As a retailer, those are two good things to be. Thank you for letting us know we are on track.
10 out of 10 would recommend
10 out of 10 would recommend
26. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Woodland Direct
5 stars and a 10 out of 10!!! Woohooo. We're glad we gave you reason to give us such high praise.
Fast service.
I was pleasure at how quickly things came together.
10. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Woodland Direct
Thank you. We're glad we helped make it easy and quick.
The product is fabulous
The product is fabulous. But I will not order from this company again. The overwhelming amount of junk mail is ridiculous. I tried to unsubscribe but this email still got through. I will block you now.
25. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Woodland Direct
Your feedback means a great deal to us, particularly when it tells us how we lost you as a customer. Thank you for taking the time to explain why.
Good service
18. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Woodland Direct
Thank you. We are here next time you need us. We appreciate you.
Great quality and great service
Great quality and great service
25. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Woodland Direct
Thank you, Kathy. We are thankful for customers like you and appreciate the chance you gave us by visiting our site.
Replacing the damaged logs in five days…
Replacing the damaged logs in five days was outstanding!
22. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Woodland Direct
When a customer gets with us immediately, that sets our team up for success when there is damage in shipping. Great job helping us best help you and thank you for your business.
Quality product and timely delivery
Quality product and timely delivery
19. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Woodland Direct
Thank you for your kind words and 5 stars. We are grateful for you and the chance to serve.
Extremely poor service for parts missing from order.
Parts were miss from my order and they did not take my word and take action to replace them. I had to order them from another company and dispute the credit charge.
24. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Woodland Direct
In an instance where missing parts are reported, it's not unusual for our team to request a picture of what was received. It wasn't a matter of not believing you. We were trying to get this resolved for you, but see you've decided against our help. Thank you for this feedback.
Great customer service
Great customer service. Very informative about the particular fixture we needed.
23. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Woodland Direct
It was a pleasure hearing from you and we were glad to help. Warm regards from the entire team here at Woodland Direct.
Well made and delivered quickly
Well made and delivered quickly
22. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Woodland Direct
Finding a report like this makes our day at Woodland Direct. Thank you you for taking the time to let us know how we did.
Nice product & experience
Good product selection, well made product, good lead times and on-time delivery, easy to assemble
21. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Woodland Direct
That's a lot of good things going on over there, Scott. We were happy to be a part of a story with so much good happening.
Svar fra Woodland Direct
Thank you for the chance to serve you. We appreciate the chance you gave us by ordering. Woodland Direct appreciates you.
The fireplace was beautiful, but...
The fireplace was beautiful, the shipping was fine but that's a credit to Monessen and R+L carriers, respectively. The issue revolves around their customer service. A ceramic log arrived broken and I wanted it replaced. I've been in the HVAC trade and doing fireplaces for 15 years, things happen, However, their reluctance to back a product that they sell right after arrival is appalling.
19. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Woodland Direct
Mark, we give you two full days to inspect and report damaged or missing items. Reports within this time frame are never denied. We regret your frustration and wish we could have helped.
Just What I Was Looking For
Everything was in Fine Shape when it arrived at the house. I will also say that the Packaging was Excellent and There was Nothing Damaged and the Item was sent and received in a Timely Manner. Thank You Woodland Direct for a Job Well Done from Start to Finish.
10. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Woodland Direct
You were very wise to check your order immediately. We are glad to hear it was in great shape when it arrived. Thank you for letting us know how well everything went.
Svar fra Woodland Direct
Brenda, we love that you love it. Thank you.
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