Support is first rate. Respond within a day when an email and with very helpful suggestions. With phone calls get through quickly and to people that are very knowledgeable, can walk you through proble... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Have the Drayton Smart system throughout property. Works overall ok. Find the app abit clunky and sometimes connections mixed. Give 7/10 overall.
Haven’t fitted them yet but they were quickly despatch and well packed. We have a Wiser system and very pleased with it so there should be no reason why these controls are not the same high quality.
Setup ok but constant wifi disconnection. Impossible to manage and once it disconnects it has a mind of its own. Also, I leave my home empty - I don’t need frost protection - why is this the lowest... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
We provide beautifully simple smart heating control systems that make it easy for you to control the heating in your home.
Kontaktopplysninger
Storbritannia
- wiser.draytoncontrols.co.uk
3,9
Bra
430 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 89 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Quick and efficient
Customer service was able to help resolve issue quickly and efficiently.
21. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Wiser
Thank you for the positive feedback regarding our support team, we appreciate it!
It's really good kit
It's really good kit - and will save a fortune, but the service is good too. They'll generally get back to emails within a couple of days and they're really knowledgeable. Or phone for a faster service
17. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Wiser
Hi Michael, I’m glad to read how highly you rate the efforts of our customer support team. Thank you for taking the time to share your experience with us. We really appreciate it.
Change of Router Provider
Following a change of router we had great difficulty signing back into our network. The detailed instructions were speedily despatched by The Wiser help desk and we resolved everything soon after.
17. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Wiser
Thank you for the positive feedback regarding our support team, we appreciate it!
Great customer support by Mike who…
Great customer support by Mike who talked my installer through some WiFi connection issues to get sorted .
Great job thanks 👍
17. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Wiser
Hi Mr Giles, it's heartening to hear your positive feedback and thank you for your kind comments about Mike, a member of our customer support team, we appreciate you taking the time to share your positive experience.
Installer Support
Fantastic customer support from Wiser they truly lead the way.
As an installer it’s really helpful if I can get help quickly in the event of a failure and Drayton Wiser helpline as delivers, well done and thank you.
14. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Wiser
Hi Derek, I’m glad to read how highly you rate the efforts of our customer support team. Thank you for taking the time to share your experience with us. We really appreciate it.
Ashley was excellent
Ashley was excellent. Very swift and clear advice.
16. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Wiser
Thank you for the positive feedback regarding our customer service team, especially Ashley. We truly value it
Absolutely fantastic customer service
Absolutely fantastic customer service. This is what shows what a company is truly like, how good they are when it comes to aftercare and technical support, which was faultless
15. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Wiser
Hi, thank you so much for the kind feedback, we truly value it.
Excellent first class support recieved…
Excellent first class support recieved today from Mike
in resetting our boiler router.
14. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Wiser
Hi Alan, it's heartening to hear your positive feedback and thank you for your kind comments about Mike, a member of our customer support team, we appreciate you taking the time to share your positive experience.
Excellent customer service
Excellent customer service. Responded quickly and resolved the issue speedily. Thank you!
14. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Wiser
Hi Pauline, I’m glad to read how highly you rate the efforts of our customer support team. Thank you for taking the time to share your experience with us. We really appreciate it.
I think the service Drayton Controls give is well structured with a great deal of patience given.
I think the service Drayton Controls supply is absolutely brilliant and the technical knowledge given is second to none.
Thanks Michal.
12. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Wiser
Hi Michal, it’s heartening to hear your positive feedback, thank you.
Needed more than a little help and…
Needed more than a little help and advice from two different guys on two occasions and they were both totally brilliant at understanding the problem and talking me through the solution. Thanks guys.
7. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Wiser
Thank you for the positive feedback regarding our customer service, we truly value it.
I had a connection error with my Wiser…
I had a connection error with my Wiser hub and could not use the remote functions from the app.
I contacted Wiser support and dealt with Ashley who got back to me straight away, he sent me instructions to resolve this problem by email and I had to make contact several times.
Ashley got back to straight away every time and solved the problem for me. The level and quality of support is second to none and I would have no hesitation in recommending Wiser products.
Thank you Ashley.
7. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Wiser
Hi John, I’m glad to read how highly you rate the efforts of our customer support team. Thank you for taking the time to share your experience with us. We really appreciate it.
Wiser has increased my heating bill be over 20%
Having had the Wiser system for one month I can confirm that my gas usage has increased by over 20% when compared with using a Nest thermostat.
This is despite reducing the number of hours of heating per day, reducing the thermostat by one degree and having bedrooms on for a couple of hours per day as opposed all the time when using the Nest.
I have been in contact with Wiser who take ages to reply I eventually got an email from Ellie who fobbed me off. I have written to the MD and await his response. I will update if he replies.
Save your money and save money on your gas bill.
6. februar 2025
Anmeldelse skrevet uten oppfordring
great customer experience
Couldn’t get the hub of the room stat to connect. My installer called at 5.30pm and we were talked through the whole process (everything needed a reset which was done remotely) from start to finish and resolved the issue. Everything now running as it should. Thank you!
3. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Wiser
Hi JD, thank you for the positive feedback, we appreciate it!
Spoke to a real person at 4.45pm on a Sunday - impressive!
I had a problem with a recently purchased smart switch / range extender and called late on Sunday afternoon, more in hope than expectation. My call was answered almost immediately by Marie and 15 minutes later everything was resolved.
2. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Wiser
Hi Stuart, I’m glad to read how highly you rate the efforts of our customer support team. Thank you for taking the time to share your experience with us. We really appreciate it.
Svar fra Wiser
Great to hear, thanks for your feedback.
Problem solved by Mike
Mike was excellent. I’ve had an ongoing issue for 6 weeks and finally decided to call Wiser Asdistance. Within 15 minutes Mike had diagnosed the problem and then came up with a solution. Very happy with Mike’s service and was super friendly too. Thank you
31. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Wiser
Hi Mike, it's heartening to hear your positive feedback and thank you for your kind comments about Mike, a member of our customer support team, we appreciate you taking the time to share your positive experience.
Don't waste your money on this
If you loose your Internet, or your power supply, when it comes back on you loose all your setting and have to start from scratch every time. Unfortunately this was already installed in my house when I moved in. I will be changing it soon
31. januar 2025
Anmeldelse skrevet uten oppfordring
Such helpful patient support from call…
Such helpful patient support from call workers. Made to feel that they were pleased to help
27. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Wiser
Thank you for the positive feedback regarding our support team, we appreciate it!
Once had rung Wiser
Once had rung Wiser, we found out it had not been paired to new one, Maria was very patient and helpful,sent 2 emails which gave clear instructions what to do and we are now working normally. I must also mention Mike who had also been helpful. Recommend ringing them instead of messaging as we did
a number of times and getting nowhere.
27. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Wiser
Hi Jill, thank you for your feedback, it's valuable to us to know what works well and what doesn't. We are glad to hear your pairing was resolved.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.