Wiser  Anmeldelser 

I have subscribed to the app and my subscription was never activated. I have been double charged on my card and after multiple attempts to contact no one has got back to me.

Ashley and John were very helpful.

I am not being able to use Wiser service after making the purchase.

I purchased Wiser subscription, l was charged for it but when I enter Wiser App it informs me “Subscription not found”. Due to this issue I can neither use the App, and neither I can cancel my subscription (because the App states I do not have it).

This is very disappointing service. I cannot use the App, neither I can cancel the subscription, and I am afraid I will be charged for automatic renovation! I as well wrote an email couple of days ago to Wiser support center asking to cancel the subscription and for a refund, but no one replies me. That is disappointing experience so far!

Customer service is excellent. John was very helpful and patient setting up the hub and thermostat. Couldn’t have asked for better service.

Had some issues when I moved in to a new build and John helped me massively. Really impressed with the great communication and clear guidance. Thank you!

Excellent service

So far great support from Drayton, long may it last

My wiser hub had a fault unfortunately, but as soon as I raised this and got the information Drayton asked for, they very quickly sent me a replacement hub for free. They were patient with me and polite. Faults happen, but they dealt with it excellently. Highly recommend.

I have just moved into a new house and all the heating was set up and controlled on the wifi. Its not something i have any knowledge of. I was having real difficulty to get it to work but Mike was very patient with me and talked me through all the steps, had to do a few things remotely, and got it working. I am really grateful for the assistance and help Mike provided.

The technical guys are first class .they sorted my problem out all working correctly.

I was putting in a hub and two stats and did find it a bit tricky as I’m not a technician - but was following the videos. I was very impressed with the support I received over the email. It was clear, concise and quick! And I’m up and running and all working very well. Thank you.

I liked that they replied really quickly, I disliked that they didn't really answer my question, I wanted a wiring diagram that showed me clearly how to connect wiser hub to my grant boiler, they sent me a copy of the instructions that came with wiser which I already had so not much help really.

The support received is superb. You couldn't wish for more

System stopped working as we are both elderly and infirm it was very concerning. I have nothing but praise for John, Sophie & Mike for talking me through all the stages with great patience as I’m not that confident technically. Many thanks again for my warm home !

I recently moved into a property with a wiser 2 heating system, as I had never heard of this system before I was a little apprehensive to say the least. All my fears were quickly put to one side by the most courteous and informative technical assistance delivered by the team at Drayton Controls. 1st class service and support

Quick responses to a heating issue with the wall thermostat and hub
Many steps involved to solve it and was very glad of their helpful advice and links

The issue of resetting my password continues.
The staff at Drayton Controls By Schneider Electric are quick at getting back with a reset but it would be easier if the password reset link worked.

I'd just moved into my flat but wasn't given any handover on how the Wiser Home system worked. Mike in support was absolutely fantastic, patiently taking me through each step until we got the system working again, which he did in minutes. Thank you, Mike!

very good after sales system, relative quick responses by professional people

Fantastic support from Wiser. They replaced an adapter and ring nut for a radiator thermostat that had inadvertently been damaged during installation. Great communication throughout the process. Highly recommended.