Wisdom Panel Anmeldelser 1 586

It was a fairly smooth, timely process, although the logging in process could have been simpler perhaps. I am not 100% sure about whether the DNA test was accurate, but I sent no photograph and the results seemed plausible.

The service was excellent, sending me another pack when I messed up the first one.
However, I was disappointed with the results - I have 2 dogs , one of them had 23 breeds in, and the other 25. Some years ago a friend had a dog which was declared a 'Supermutt', as there were so many breeds, and she was given a refund. Some of the breeds were so obscure, and some bore no resemblance to my dogs.

Very interesting to see results of my dogs, very quick too

From start to finish was kept in touch all the time with my dogs results would definitely recommend wisdom panel

It was really useful to get our pup dna tested. It allows us to plan to mitigate any health issues he may get and we are learnt of one back condition that may be an issue in the future. It’s also nice to see his relatives and get an idea of what he will look like when he grows up. As a cross doodle we were wandering if he would get curlier hair but have discovered he has 2 wavy genes so likely to stay similar to now

Simple to use and the results came through very quickly.

If I could give Zero stars I would. Posted our sample 38 days ago and on every occasion we’ve emailed to enquire about the result it’s the same reply”we’re looking into it” Very Very disappointed

Super easy to use, free postage and the results came back sooner than expected!

Highly recommend.
Our first DNA kit didn’t collect enough salvia so Wisdom Panel sent us a replacement free of charge. The kits are easy to use and the staff are informative and professional.
Our cats DNA results came through the same day we had our cat put to sleep. Thank you Wisdom Panel for giving us so much information about our cat, we are beyond grateful. We definitely wasn’t expecting the breeds that came back!

Good information on dna of my pet
Easy to understand and very clear

Five weeks waiting,
Had to call them,
They had lost the dna sample,
Totally unprofessional shambles.

Så besviken!!!!

VARNING!!!!

Här betalar man massa pengar till ett företag. Får svaren de raderas med tiden tycker det ska ligga kvar då man har betalat varan och ska då kunna återkomma till sina hundar 🤬🤬🤬🤬
Nu slipper vi ju ändå att tänka på något från Sveriges sida då frukansvärt dåliga företaget Wisdon panel inte säljer till oss längre...
Mycket besviken

I’ve been asked to review but I sent my test off last month and waited 3 weeks and never got any results. I contacted you to find out what’s going on to be told our DNA test got lost in shipping but is expected to arrive within the next day? I waited and called but you told me the same thing. You’ve sent me a replacement which I’ve sent off and have asked me to review but I’ve still not got my results yet.

Not had any feedback or results after more than 4 weeks. Waiting for a response to my email. Now had email apology and offer of replacement kit so happier.

Ordered the Wisdom Panel Essential. Purchased through Amazon so delivery good. Sent the sample back on 17th Feb and waited. Nothing arrived by 23/3/2026. I sent a email to customer service, no reply so I contacted Amazon as I purchased it from them. They were most helpful and said give it another 5days and if no joy they would refund me.
Finally got a reply from Wisdom, not over helpful just asking for information that was in my first email to them.
I then decided to call them. I spoke to Kevin who was in Canada who finally found out it was lost in transit from the UK to Canada /USA.
He offered a replacement but after the problems I asked for a refund. This is now being processed.
Will wait and see.
The only good thing about my experience was taking to Kevin in customer service who was brilliant

I am extremely disappointed with the service I’ve received from Wisdom Panel. I paid for the premium kit (over £100), expecting a smooth and reliable process, but it has been anything but.

To begin with, my kit arrived without the return postage link, which I had to chase and resolve myself. I then sent my sample, which was confirmed as received at the UK facility on 23rd February. Four weeks later, after hearing nothing, I had to follow up for an update—only to be told that samples are then forwarded to America.

Today, I’ve been informed that my sample cannot be located at all. While I have been offered a replacement kit, this now means potentially waiting another four weeks for results, which is completely unacceptable given the time and money already invested.

I also enquired about compensation for the inconvenience and delay, but this has been ignored entirely.

Overall, this has been a frustrating and disappointing experience, especially for a premium service. I would not recommend based on my experience.

Easy to order and I was happy with the comprehensive results.

Very helpful and polite assistance

It was easy to use, send back to wisdom. Results are full of information about my dog. This is the 2nd time I have used them

Absolutely terrible we are still waiting over 5 weeks I think my dogs dna has been lost