I was worried that we were going to be getting a duplicate shipment since I had two emails this morning saying two different orders were being prepared for shipping. We had received one of those order... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
i email requesting my subscription to be canceled and they did not comply. continued to take the monthly amount from my bank account until I noticed 3 years later. now refusing to refund me the nearly... Vis mer
Our wines were previously with Bright Cellars and I think they got bought out by Winc. We’ve been customers for about 4 years and we still love it. Wine varieties and qualities are great, and they com... Vis mer
Selskapet har svart
WINC provided excellent wines to me over the COVID SEASON! I’ve enjoyed their wines since then. I had a problem once with a damaged delivery, and WINC gave $25 off my next order. Customer service is... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Winc connects you to a world of exclusive wines tailored to your tastes and offers wine delivery right to your door.
Kontaktopplysninger
1370 Trancas Street #417, 94558, Napa, USA
- 855 282 5829
- support@winc.com
- winc.com
4,1
Bra
72 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Damaged order
I placed a recent order that was damaged during transit and never made it to me. I reached out to customer service and they were able to place a reshipment order for me. Jennifer was polite and resolved my issue easily! Thanks for great customer service!
5. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra WINC
Hi Lindsey,
Thank you for your feedback! I’m sorry to hear about the damage package, but I’m thrilled to know that Jennifer was able to assist you promptly and resolve the issue. We appreciate your patience and your kind words about our customer service.
If you need any further assistance or have any more questions, please don’t hesitate to reach out to us via email support@winc.com, live chat or call us at +1 855 282 5829. We’re here to help and look forward to serving you again!
Cheers,
Winc Customer Service Support
Very friendly and responds quickly.
Very friendly and responds quickly.
17. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra WINC
Hi Amanda,
Thank you for your kind words! We’re delighted to hear that you found our service friendly and responsive. If you need any further assistance or have any questions, please feel free to reach out to us via email support@winc.com, live chat or call us at +1 855 282 5829. We’re here to help and look forward to serving you again!
Cheers,
Winc Customer Service Support
Awesome customer service
The customer service rep (Jennifer) was so helpful and stayed on the chat with me until I could complete my order.
17. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra WINC
Hi Barbara,
Thank you for your feedback! I’m thrilled to hear that Jennifer was so helpful and stayed with you until your order was completed. We’re proud of our team’s dedication to providing excellent service.
If you need any further assistance or have additional questions, please don’t hesitate to reach out via email support@winc.com, live chat or call us at +1 855 282 5829. Your satisfaction is our top priority and we’re here to help!
Cheers,
Winc customer Service Support
I had issues with the site and it…
I had issues with the site and it removed my credits and a special discount code. Jennifer worked fast and was able to apply the code and credits for me! Thank you Jennifer for your patience in ensuring this was taken care of so promptly! Love your wines and the way you treat your customers!
22. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra WINC
Hi Coren,
Thank you for sharing your experience with us! We're delighted to hear that Jennifer was able to assist you quickly and effectively. We appreciate your kind words and are thrilled that you enjoy our wines and customer service. Your feedback is invaluable to us, as we are committed to making continuous improvements based on your input to ensure a seamless shopping experience. We'll share your comments with our team and continue to strive for the best customer service possible.
Should you have any questions or concerns please don't hesitate to reach out to us via email support@winc.com, live chat or call us at +1 855 282 5829.
Cheers
Rowena T
Winc
WHAT?!?!?
I ordered on 10/11, it is now 10/26 and I haven't heard anything. I called the support number and it hasn't been processed yet - what? I asked for a refund then, but I can't do that since it is being processed - what? I asked to cancel the subscription and that was fine - I'll see if that actually happens. I ask when I can expect the wine and am told that if I re-do my subscription, it could be prioritized - what!?!? Seriously, I laughed out loud. All done, no thank you. Hopefully I actually get the wine and am no longer charged.
27. oktober 2022
Anmeldelse skrevet uten oppfordring
Svar fra WINC
Hi Sandra,
Thank you for reaching out, and I’m truly sorry for the delays and frustration you’ve experienced. I completely understand how disappointing it is to face such issues, and I apologize for the confusion around your order and refund.
We strive for smooth, timely deliveries, and it’s clear we fell short here. We're currently looking into what went wrong to ensure this doesn’t happen again. If your wine hasn’t arrived yet or if there’s anything else we can do to make this right, please let us know.
You can reach us at 1-855-282-5829, via live chat, or at support@winc.com. We sincerely appreciate your patience and hope to provide you with a better experience moving forward.
Best regards,
Winc Customer Service Team
This company is a SCAM!!!
This company is a SCAM!!!! Do not waste your money. They make it extremely hard for you to cancel your membership, and try to give you other options around it, which all end up to automatically charging your account, then you HAVE to use the credits (they do not give you refunds). You can't use your credits if you cancel your account, so you have to use your credits before you cancel. It is a SCAM! Terrible customer service. Once I went to cancel my account, she asked me if I wanted to change to bi-monthly. I said "no cancel my account", then she asked if I wanted to do it quarterly. What part of cancel my account don't you understand? THEN, she tells me that she cannot cancel my account because I just placed an order and it hasn't shipped yet. My account couldn't be cancelled after I already ordered with my credits! SCAM SCAM SCAM.
14. oktober 2022
Anmeldelse skrevet uten oppfordring
Svar fra WINC
Hi Heather,
Thank you for sharing your feedback. I’m truly sorry for the frustration you’ve experienced while trying to cancel your account. I completely understand how upsetting this situation has been, and I apologize for the inconvenience.
We aim to make our terms and processes clear, but it’s clear we didn’t meet your expectations here. Your experience matters, and we’re taking your feedback seriously to improve our service and make the cancellation process smoother.
If there’s anything we can do to help resolve this issue quickly, please contact us at 1-855-282-5829, via live chat, or at support@winc.com. We’ll make sure to address your concerns as a priority.
Thank you for your patience, and we hope we can make this right.
Best regards,
Winc Customer Service Team
Subscription scam
You cannot pause the subscription, but they usually get a reminder email a few days before to decide whether you want to to order or skip the month. However, TWICE I did not receive the reminder email and automatically got charged and mailed wine I did not want. Customer service did not take any responsibility. Shame on me for making the mistake to stick with winc after the first "email glitch." At this point, it's either a conscious SCAM, or one of opportunistic negligence. Either way, there's plenty of other places to get your wine!
19. april 2021
Anmeldelse skrevet uten oppfordring
Svar fra WINC
Hi Diana,
Thank you for your feedback, and I’m truly sorry for the frustration you've experienced with the reminder emails and unexpected charges. I understand how upsetting it is to feel charged for something you didn’t want, and I apologize if we didn’t handle your concerns properly.
We always aim to provide clear and reliable service, and it’s clear we fell short in this case. Please reach out to us at 1-855-282-5829, via live chat, or email support@winc.com with your account details, and we’ll make sure to resolve this promptly for you.
We appreciate your feedback and will use it to improve, ensuring this doesn’t happen again. Thank you for bringing this to our attention, and we hope to earn back your trust.
Best regards,
Winc Customer Service Team
Awful customer service!!
Awful customer service!!! It is impossible to cancel this subscription service after you start it. I can’t even delete my card info. Avoid this at all cost.
6. mars 2021
Anmeldelse skrevet uten oppfordring
Svar fra WINC
Hi Nikki,
Thank you for your feedback, and I’m truly sorry to hear about the difficulties you’ve faced in canceling your subscription and managing your account. I completely understand how frustrating it can be when things don’t go as expected.
At Winc, we strive to communicate our subscription terms clearly and provide options that work for you. It’s clear we didn’t meet your expectations this time, and I sincerely apologize for that.
Please reach out to us at 1-855-282-5829, via live chat, or at support@winc.com with your account details. We’re here to prioritize your concerns and make sure your request is handled promptly.
Thank you for bringing this to our attention, and we hope to resolve this for you soon.
Best regards,
Winc Customer Service Team
False advertising
False advertising
I signed up for natural wines, as they advertised. I could not find information on the wines being sent on portal website, ordered anyway, yet was not sent natural wines.
They are out of stock with no date of refilling stock.
2 stars for fast delivery
*EDIT thanks for the reply 3 years, 8 months and 5 days later. 🤷♀️
21. januar 2021
Anmeldelse skrevet uten oppfordring
Svar fra WINC
Hi Lori,
Thank you for your feedback, and I’m sorry to hear about the confusion regarding your order of natural wines. I completely understand how disappointing it is to receive something different from what you expected, especially when stock availability is uncertain.
We want to ensure you have a positive experience with us, so please reach out at 1-855-282-5829, via live chat, or email support@winc.com with your order details. We’re here to help resolve this issue and make things right for you.
Your input is valuable to us, and we appreciate the opportunity to improve our service.
Best regards,
Winc Customer Service Team
Good Customer Service & Good Wine
I joined winc wine club to give mail order wine a try - way back in February when the virus spread was still new information. My first box of wine was AWESOME! I was looking forward to more orders when I was exposed to someone with the virus. I decided to cut costs, and this subscription was one of the targets. I went to the faq page and searched for "cancel". Then I called customer service. They obviously have a script to read, for customer retention tactics. But once they heard me say, No, please cancel my subscription now. It was done.
I will rejoin at some point, it is fun to try new wines.
28. oktober 2020
Anmeldelse skrevet uten oppfordring
They make it impossible to cancel…
They make it impossible to cancel online. Ids a false cancel screen that takes you to a blank page.
26. august 2020
Anmeldelse skrevet uten oppfordring
Svar fra WINC
Hi Reese88,
Thank you for your feedback, and I sincerely apologize for the challenges you’ve faced in trying to cancel your account online. I completely understand how frustrating it is to encounter a misleading cancel screen and end up on a blank page. This is not the experience we want for our customers.
We’re here to help! Please reach out to us at 1-855-282-5829, via live chat, or email support@winc.com with your account details, and we’ll make sure to resolve this for you quickly.
Your feedback is invaluable in helping us improve our service, and we appreciate you bringing this to our attention. We hope to provide you with a much better experience in the future.
Best regards,
Winc Customer Service Team
Shady company
I ordered from winc ONCE in Sep, 2018 and never ordered again. Today, on May 16th 2020, I found a paypal charge of $61 to winc for wine that I never ordered. I go to winc I try to ponder what my password could even be and investigate and find that they’ve decided to start billing me monthly for a curated box when I never would have subscribed to that kind of thing. I check my email and not a single notification of my nw order or impending charge of 61 DOLLARS! Extremely shady automated system that is designed to scam you out of money at 4 am and not even alert you.
16. mai 2020
Anmeldelse skrevet uten oppfordring
Svar fra WINC
Hi Parker,
Thank you for sharing your concerns, and I sincerely apologize for the unexpected charge and the confusion surrounding your account. I understand how alarming it must be to see a charge for a subscription you didn’t intend to sign up for, especially without any prior notification.
At Winc, we strive to communicate clearly about our subscription options, and I regret that we didn’t meet those expectations in your case. Your experience is very important to us, and we want to make things right.
Please reach out to us at 1-855-282-5829, via live chat, or email support@winc.com with your account details. We’ll prioritize resolving this issue for you as quickly as possible.
Thank you for bringing this to our attention. We appreciate your feedback and hope to provide you with a much better experience moving forward.
Best regards,
Winc Customer Service Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.