I was worried that we were going to be getting a duplicate shipment since I had two emails this morning saying two different orders were being prepared for shipping. We had received one of those order... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
i email requesting my subscription to be canceled and they did not comply. continued to take the monthly amount from my bank account until I noticed 3 years later. now refusing to refund me the nearly... Vis mer
Our wines were previously with Bright Cellars and I think they got bought out by Winc. We’ve been customers for about 4 years and we still love it. Wine varieties and qualities are great, and they com... Vis mer
Selskapet har svart
WINC provided excellent wines to me over the COVID SEASON! I’ve enjoyed their wines since then. I had a problem once with a damaged delivery, and WINC gave $25 off my next order. Customer service is... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Winc connects you to a world of exclusive wines tailored to your tastes and offers wine delivery right to your door.
Kontaktopplysninger
1370 Trancas Street #417, 94558, Napa, USA
- 855 282 5829
- support@winc.com
- winc.com
4,1
Bra
72 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Helpful and fast
11. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra WINC
Hello Haiming,
Thank you for the great 5-star review! We’re so glad our team was able to help you quickly and efficiently.
If you ever need anything else, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
Fantastic customer service!
I emailed customer service with delivery issue. Received immediate and timely response offering resolution options. Aldren implemented my option choice then followed up, keeping me informed, until issue resolved. He made potentially troublesome experience uncomplicated. Aldren's diligence and customer service delivery were first rate. Thank you, Winc!
8. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra WINC
Hello Sisie,
Thank you so much for your wonderful review! We’re delighted to hear that Aldren was able to provide quick, clear options and keep you updated every step of the way. Turning what could have been a troublesome situation into a smooth resolution is exactly the level of service we strive for, and it’s great to know Aldren delivered that experience.
If you ever need anything else, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
I have horrible social anxiety and…
I have horrible social anxiety and needed help from customer support. I was able to use the online texting program and am impressed by how smoothly the process went. I was presented with several options, and the questions I had were quickly resolved.
3. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra WINC
Hello there,
Thank you for sharing your experience with us. We’re so glad our online chat option made things easier for you and that our team was able to resolve your questions quickly. It means a lot to know that the process felt smooth and supportive. That’s exactly what we hope for every customer.
If you ever need help again, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
I have had issues with shipment a…
I have had issues with shipment a couple of times because of my old address and everyone have spoken to has always resolved this quickly. I do appreciate them getting back to me with updates and providing all the details. Amazing customer service!
19. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra WINC
Hello Haydee,
Thank you for the kind words! We’re so glad to hear our team was able to quickly resolve your shipping issues and keep you updated along the way. Providing clear communication and attentive service is always our goal, and it’s wonderful to know that came through in your experience.
If there’s ever anything else we can help with, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
I had an issue with the wine I…
I had an issue with the wine I received. Jennifer was super helpful and made it right. Winc consistently has great customer service!
23. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra WINC
Hello Julie,
Thank you for your wonderful review! We’re so glad Jennifer was able to help resolve the issue and make things right for you. It’s great to hear that her support reflected the consistent service you’ve come to expect from us. We’ll be sure to share your kind words with her!
If you ever need anything else, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
MY shipment showed delivered but the…
MY shipment showed delivered but the tracking info on fedex was incomplete and we never received the shipment. We contacted customer support and Gabriel took charge of managing us thru the process. It was a bit unclear as exactly what had happened but in the end the company came through and replaced the missing case of wine. While more than a bit frustrating Gabriel kept us informed and worked thru the red tape on his end to our complete satisfaction. I felt like my long time standing as a loyal customer was rewarded.
3. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra WINC
Hello Dennis,
Thank you for taking the time to share your experience! We’re so glad Gabriel was able to step in, keep you informed, and make sure your shipment issue was resolved. We understand how frustrating delivery challenges can be, and it’s wonderful to hear that his support turned things around to your complete satisfaction.
We also want to sincerely thank you for being a loyal customer over the years. It means so much to us to have your continued trust.
If there’s ever anything else we can help with, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
John was very patient and understanding.
John was very patient and understanding.
19. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra WINC
Hello there,
Thank you for the kind words! We’re so glad to hear that John’s patience and understanding made your experience a positive one. We’ll be sure to share your feedback with him.
If you ever need anything else, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
The rep solved my problem.
The rep solved my problem.
19. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra WINC
Hello Jeff,
Thank you for your review! We’re so glad our team was able to solve your problem and provide the support you needed.
If you ever need anything else, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
Winc has amazing customer service
Winc has amazing customer service! They are accommodating and understanding. Plus the wine is delicious and I rarely get a headache from them
17. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra WINC
Hello Shelby,
Thank you so much for the glowing review! We’re delighted to hear that you’ve enjoyed both our wines and the support from our team. Knowing that you find our service accommodating and our wines delicious makes us very happy. We’ll raise a glass to that! 🍷
If there’s ever anything else we can help with, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
Jane provided an unexpected response and exceptional service! We have been members since WINC began, and enjoy the opportunity to select unusual and fun wines and vintages. Thanks for great service!
Jane provided unexpected and exceptional
12. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra WINC
Hello Agatha,
Thank you for your kind words! We’re so glad to hear Jane provided such exceptional service. It’s wonderful to know she exceeded your expectations. We’ll be sure to share your feedback with her.
If you ever need anything else, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
Jane offered good options to address my…
Jane offered good options to address my issue and was clear and communicative over chat. Felt that she genuinely tried to resolve my problem satisfactorily
5. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra WINC
Hello Emily,
Thank you for sharing your experience! We’re so glad to hear Jane provided clear communication and thoughtful options to resolve your issue. It’s wonderful to know her genuine effort made a positive difference for you. We’ll be sure to pass along your kind words to her.
If you ever need anything else, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
Great wines and customer service.
5. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra WINC
Hello Chris,
Thank you for the wonderful feedback! We’re so glad to hear you’re enjoying both the wines and the support from our team.
If you ever need anything else, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
I had an issue with an order shipment…
I had an issue with an order shipment and Jane at Winc was very helpful. Thanks for fixing my issue!
27. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra WINC
Hello Scott,
Thank you for your kind review! We’re so glad Jane was able to assist you and get your shipment issue resolved smoothly. We’ll be sure to share your feedback with her. It will make her day!
If you ever need anything else, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
Svar fra WINC
Hello Mark,
Thank you for the wonderful feedback! We’re so glad to hear you’re enjoying our products and company.
If you ever need anything else, please don’t hesitate to reach out at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
Delivery problem
I had a problem with my delivery and didn't receive my monthly order. I contacted Jane at Winc and she took care of everything. It was resolved quickly and efficiently and Jane always responded promptly. You couldn't ask for better service. I love this wine club.
5. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra WINC
Hello Linda,
We’re so glad to hear Jane was able to quickly and efficiently resolve your delivery issue. We’ll be sure to share your kind words with her! Thank you for your continued support of our wine club; we truly appreciate having you with us. If you ever need assistance in the future, please don’t hesitate to reach out to our Customer Service Team at 844-444-9311, via live chat, or at customerservice@splashwines.com.
Warm regards,
Splash Wines Customer Service Team
The payment and refund process are SCAM!!! So need some improvements for the refund
This has been very challenging even if my intention was not to enroll a monthly membership it had been charging and hard to cancel the membership. I see many customers experience the same, in addition to that Winc does not refund they are keep saying your credits will not be expired so please order more Wines. I strongly recommend people not to purchase Wines from Winc you will face very challenging processes with very dissatisfaction of customer experience. They also told me that I clicked the terms & conditions for the refunds, do you think most of customers look at every terms & conditions in detail??? I doubt it. I had over $800 and now $500 left for refunds. THIS IS NOT POOR AND SCAMMING PROCESS.
25. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra WINC
Hello Taka,
We’re truly sorry to hear about your experience and understand how frustrating this must feel. While credits aren’t refundable, they never expire and can also be converted into a gift card to share with someone else. Our goal is to make sure they still hold value for you.
We’d really appreciate the chance to review your account directly and see what more we can do to help. Please reach out to us at 1-855-282-5829, via live chat, or by emailing support@winc.com.
Best regards,
Winc Customer Service Team
Splash is outstanding
Splash wine has outstanding customer service.
They have very good red wine and the white selection has improved vastly.
We are long time customers.
7. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra WINC
Hello Teri,
Thank you so much for the wonderful 5-star review! We’re thrilled to know you’ve enjoyed our reds and noticed the improvement in our white wine selection. Hearing this from a long-time customer means the world to us. We’re equally grateful for your kind words about our customer service. It’s always our goal to make your experience outstanding.
If there’s ever anything we can assist you with, please don’t hesitate to reach out at 844-444-9311, via live chat, or at customerservice@splashwines.com.
Warm regards,
Splash Wines Customer Service Team
I had an issue with a gift card
I had an issue with a gift card, and Jennifer worked overtime to help me sort it out. I appreciate her and the customer support.
5. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra WINC
Hello Majick,
Thank you for your kind feedback! We're thrilled to hear that Jennifer was able to assist you and resolve the issue with your gift card. We truly appreciate your patience and are grateful for your recognition of our customer support team.
If there’s anything we can assist you with, please don’t hesitate to reach out at +1 855 282 5829, via live chat, or by emailing support@winc.com.
Cheers,
Winc Customer Service Team
Can't use credits without a membership…
Can't use credits without a membership and can't refund credits. They do not make it easy to cancel your membership without speaking to a rep. Website has a tendency to work incorrectly as well
20. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra WINC
Hi Myles,
Thank you for sharing your feedback. I’m sorry to hear about the challenges you’ve experienced with canceling your membership and using your credits. I understand how frustrating this must have been, and I sincerely apologize for any inconvenience.
We do offer the option to cancel your subscription online by logging into your account. While, as per the terms and conditions agreed upon when ordering, credits cannot be converted to refunds, they do remain available indefinitely in your account. You can use them to order wines or convert them into a gift card to share with someone special.
We’d love the opportunity to improve your experience and discuss additional options for your account. Please feel free to reach out to us at 1-855-282-5829, via live chat, or by emailing support@winc.com. We're constantly working to enhance our customer service, and we hope to serve you better in the future
Best regards,
Winc Customer Service Team
Immediate Response
I loved Winc but being pregnant it just didn't make sense, they were very informative and quick with responding to help me cancel my membership. I will definitely be back!
9. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra WINC
Hi Kate,
Thank you so much for your kind words! I’m glad to hear that our team was able to assist you quickly and that you found our service informative. Congratulations on your pregnancy, and we completely understand your decision to pause your membership.
We look forward to welcoming you back when the time is right. If you need any assistance in the future, don’t hesitate to reach out to us via email support@winc.com, live chat or call us at +1 855 282 5829.
Wishing you all the best!
Best regards,
Winc Customer Service Support
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.